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Vonage Contact Center Logo

Vonage Contact Center

Cloud Contact Center & Inside Sales Software for Salesforce

(8)

Vonage Contact Center Reviews

Overall rating

4.3

/5

67

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.74/10

Reviews by rating

Pros and cons

I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start.
New Voice Media has had a huge positive impact on the business. The super-high reliability, alongside the in-depth reporting, has kept all aspects of the business happy.
Great Product and extremely helpful delivery and after care from customer support.
Did not even know who our Account Manager was till we decided to cancel the contract. The app runs on obsolete technology.
The handover at the outset of our account to delivery was terrible because what we wanted hadn't been effectively communicated.
And confusing when designing the initial call flow. Once it's all set up the dashboard is quite basic and reporting was difficult to get too much useful information from for the management.
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67 reviews

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