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Voiptime Cloud

Great contact center software for SMB and Enterprises

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Voiptime Cloud Pricing, Features, Reviews and Alternatives

Voiptime Cloud product overview

Price starts from

$

70

/momonth
Per User

What is Voiptime Cloud?

Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries.

Key benefits of using Voiptime Cloud

Enterprise-level full-featured contact center solution;
Rapid deployment by our IT team within 2 business days;
Two-way API integration with your business applications;
Ultimate audit of business processes in your call centre department carried out by our experts with more than 10 years experience;
Professional technical support (8/5; 24/7 with the ability to discuss SLA) and ongoing network monitoring;
High availability and guaranteed uptime 99.9%;
Easy scalability with no substantial efforts.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
Knowledge Base
24/7 (Live rep)

Training options

Live Online
Documentation
In Person

Voiptime Cloud pricing information

Value for money

4.8

/5

80

Price starts from

$

70

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Voiptime Cloud features

Functionality

4.5

/5

80
Total Features74 6 categories

Most valued features by users

Contact Management
API
Third Party Integrations
Activity Dashboard
Lead Management
CRM
Data Import/Export
Reporting/Analytics

Functionality contenders

Voiptime Cloud users reviews

Overall rating

4.8

/5

80

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.37/10
Rating distribution

5

4

3

2

1

62

18

0

0

0

Pros
The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication.

AS

Ashlee S.

Using it's software helps us to manage our clients more effectively. In addition to this, we can now establish strong and effective communication towards our clients.

SR

Steven R.

Voiptime was able to offer us great service for the best price. So far I think this is the best combination of system for lead management combined with phone voip calling tool.

JR

Javier R.

Cons
Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.

SB

Sarah B.

I need to pay separately, on different websites: for using Voiptime system and forcall tarrification.

LL

Laura L.

But free products are not always good. Some important features were missing, one time we've lost a part of valuable data because of system crash.

PS

Pat S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Extremely simple and reliable software for sales

Reviewed 4 years ago
Pros

It's really great software that helps to lead and manage our customers. It helps to organize our sales in a more productive way so that we don't miss any opportunity. Thanks to the real-time dashboard, I can now analyze and control data and monitor my team's work. In addition, while working with a big amount of customers, I can customize fields for client's card and import data easily. And one more thing, now we don't worry about forgetting our planned events and meetings as with this cool system we receive reminders not only in software but also to our email address.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great software for sales department

Reviewed 6 months ago

Perfect tool for sales agents

Pros

Both power and predictive dialers are of great help. Our agents can easily process big databases and not waste time on manual dialing or no-answers. It's a real time-saver. Another benefit is handy campaign management. We can quickly create and launch campaigns and track every lead's status. It makes our workflow more organized.

Cons

No cons for today. We are pretty satisfied with Voiptime.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Outbound calls software with lead management options

Reviewed 4 years ago

Outbound calling, lead management options, affordable prices, online access.

Pros

Voiptime combines lead management tools with an outbound dialer. This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal. Unlimited call recording capacity storage, unlimited quantity of leads.

Cons

Very limited reports, system does not enable to buy a sip number as a part of the solution, only outbound calling options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Online dialer, recording, lead management and scheduling

Reviewed 4 years ago
Pros

I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and to make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, lead source features help to work with leads more effectively. We definitely recommend this to business looking for a system to manage leads and to make online calls.

Cons

Only desktop version, no mobile application. Only outbound calls. When we export the database from the system into .exl file, we are able to export only lead contact information, no notes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Makes sales more effective

Reviewed 4 years ago
Pros

This software is a lifesaver to my day-to-day sales functions. It helps me to organize my performance and to be super productive. Now I can easily track lead's status, see all client's communication and listen to my previous calls. With the help of click-to-call functionality, I can reach to my clients just with one click. Cons: I don't have now some urgent minuses. Completely satisfied with it. In future, it will be great to be able to create email templates

Cons

No cons were added to this review

Voiptime Cloud FAQs and common questions

Voiptime Cloud has the following pricing plans:
Starting from: $70.00/month
Pricing model: Subscription
Free Trial: Available


Voiptime Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Voiptime Cloud supports the following languages:
Thai, English, Ukrainian, Russian


Yes, Voiptime Cloud has an API available for use.


Voiptime Cloud integrates with the following applications:
Zapier, Gmail, Twilio


Voiptime Cloud offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep)

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