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Voiptime Cloud Pricing, Features, Reviews and Alternatives
Voiptime Cloud FAQs
Q. Who are the typical users of Voiptime Cloud?
Q. What languages does Voiptime Cloud support?
Q. What other apps does Voiptime Cloud integrate with?
Voiptime Cloud product overview
What is Voiptime Cloud?
Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries.
Key benefits of using Voiptime Cloud
Rapid deployment by our IT team within 2 business days;
Two-way API integration with your business applications;
Ultimate audit of business processes in your call centre department carried out by our experts with more than 10 years experience;
Professional technical support (8/5; 24/7 with the ability to discuss SLA) and ongoing network monitoring;
High availability and guaranteed uptime 99.9%;
Easy scalability with no substantial efforts.
Typical customers
Platforms supported
Support options
Training options
Voiptime Cloud pricing information
Value for money
4.8
/5
80
Starting from
70
/user
Per month
Pricing options
Value for money contenders
Voiptime Cloud features
Functionality
4.5
/5
80
Total features
75
6 categories
Most valued features by users
Functionality contenders
Voiptime Cloud users reviews
Overall Rating
4.8
/5
80
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.37/10
62
18
0
0
0
Overall rating contenders
Ahmad B.
Telecommunications, 11-50 employees
Used daily for less than 6 months
Review source
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We are a small telesales team with a head office in USA and remote agents working from India, Philippines, Pakistan. We use this online system to call leads, record calls, report our clients, monitor call quality, set callbacks, leave notes in communication history. This software unables us to work together while being in different countries and to reach better sales results.
We are a small telesales company, most of our agents work from home, thus for us these features of Voiptime are the most important: - cost-efficient dialer (with ability to buy numbers of different countries so our leads see that a local number tries to reach them) - call recording (to be able to check call conversation quality and to be able to send recordings to our clients, if needed) - online access (our agents use the system and make calls from home) - ability to make notes at the client card and to see interaction history - lead statuses (to track progress) - lead assignement - filters - dashboard
We would also like to use this system for our support team. But Voiptime allows working only with outcoming calls.
Sarah B.
Information Technology and Services,
Used daily for 6-12 months
Review source
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With the help of this system we systemized our lead database and organized sales department operations. We store all client information in their profile pages and it helps us to nurture them smarter. We also use dialer to phone leads as it is cost-efficient and we are able to record conversations and to save them. We use callback and follow-up tools to schedule communication with clients and to stay more organized. This software is useful for small and middle size companies that need a lead management system and make a lot of phone calls.
Call recording option, dashboard, follow-up scheduling. Affordable pricing. SaaS solution, easy to set.
Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.
Anastasia S.
Used daily for less than 6 months
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- easy to track client's status - can integrate system with my email - set up callbacks in system calendar - see all clients communication history - listen to my previous calls - handy and easy CRM system to use - handling calls to prospects became more fast and efficient - thanks to dashboard I can see problems in sales and work on them
- there are no filters in the call records tab - unable to edit previous notes in client's card - can't create email templates
Mustafa C.
Marketing and Advertising,
Used daily for 6-12 months
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We are able to call our leads in UK and USA with good prices and quality. We are able to save all phone calls and to set callbacks and follow-ups. Making a call is really easy, it can be done with one click. After the conversation agents can leave notes and change lead status in order to pass it to account manager. With this software we operate smarter and faster.
We like the combination of dialer with lead nurturing tools. Calls are saved in lead profiles, agents can schedule callbacks, if the lead does not answer.
1) no option to buy a DID number directly in this system; 2) one accounts can be set only for one number; 3) only two types of events: callback and meeting available to create in the calendar.
Ashlee S.
Information Technology and Services,
Used daily for 6-12 months
Review source
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This software helps us to manage our clients and prospects as well as to call them and to record conversations.
We use this software for over 6 months to call our clients online, record calls and manage customer data. The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication. It's a SaaS solution, so it's easy to access, payment is charged on monthly base, depending on the number of seats.
Dashboard picks into reports only leads with default statuses, so the data is sometimes unaccurate. Only 1 SIP number per account can be set. No call routing.
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