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Voiptime Cloud

4.8
(80)

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Great contact center software for SMB and Enterprises

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(3)

Voiptime Cloud Pricing, Features, Reviews and Alternatives

Voiptime Cloud FAQs

Q. What type of pricing plans does Voiptime Cloud offer?

Voiptime Cloud has the following pricing plans:
Starting from: $70.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Voiptime Cloud?

Voiptime Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Voiptime Cloud support?

Voiptime Cloud supports the following languages:
Thai, English, Ukrainian, Russian, Polish

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Q. Does Voiptime Cloud offer an API?

Yes, Voiptime Cloud has an API available for use.

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Q. What other apps does Voiptime Cloud integrate with?

Voiptime Cloud integrates with the following applications:
Zapier, Gmail, Twilio

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Q. What level of support does Voiptime Cloud offer?

Voiptime Cloud offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep)

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Voiptime Cloud product overview

Price starts from

70

/user

Per month

What is Voiptime Cloud?

Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries.

Key benefits of using Voiptime Cloud

Enterprise-level full-featured contact center solution;
Rapid deployment by our IT team within 2 business days;
Two-way API integration with your business applications;
Ultimate audit of business processes in your call centre department carried out by our experts with more than 10 years experience;
Professional technical support (8/5; 24/7 with the ability to discuss SLA) and ongoing network monitoring;
High availability and guaranteed uptime 99.9%;
Easy scalability with no substantial efforts.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
Knowledge Base
24/7 (Live rep)

Training options

Live Online
Documentation
In Person
Webinars

Voiptime Cloud pricing information

Value for money

4.8

/5

80

Starting from

70

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Voiptime Cloud features

Functionality

4.5

/5

80

Total features

75

6 categories

Most valued features by users

Third Party Integrations
Contact Management
Activity Dashboard
API
Reporting & Statistics
Data Import/Export
Lead Management
Reporting/Analytics

Functionality contenders

Voiptime Cloud users reviews

Overall Rating

4.8

/5

80

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.37/10
Rating distribution

5

4

3

2

1

62

18

0

0

0

Pros
I think the ease of use and call quality is excellent as well as the recordings available right away. While setting up different list for different kind of clients to ensure work is not interrupted.
The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication.
Voiptime was able to offer us great service for the best price. So far I think this is the best combination of system for lead management combined with phone voip calling tool.
Cons
Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.
I need to pay separately, on different websites: for using Voiptime system and forcall tarrification.
But free products are not always good. Some important features were missing, one time we've lost a part of valuable data because of system crash.

Overall rating contenders

AB
AvatarImg

Ahmad B.

Telecommunications, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best software on the market for small telesales teams, calling businesses

Reviewed 6 years ago

We are a small telesales team with a head office in USA and remote agents working from India, Philippines, Pakistan. We use this online system to call leads, record calls, report our clients, monitor call quality, set callbacks, leave notes in communication history. This software unables us to work together while being in different countries and to reach better sales results.

Pros

We are a small telesales company, most of our agents work from home, thus for us these features of Voiptime are the most important: - cost-efficient dialer (with ability to buy numbers of different countries so our leads see that a local number tries to reach them) - call recording (to be able to check call conversation quality and to be able to send recordings to our clients, if needed) - online access (our agents use the system and make calls from home) - ability to make notes at the client card and to see interaction history - lead statuses (to track progress) - lead assignement - filters - dashboard

Cons

We would also like to use this system for our support team. But Voiptime allows working only with outcoming calls.

SB
AvatarImg

Sarah B.

Information Technology and Services,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good experience. Enables to make calls and nurture clients

Reviewed 6 years ago

With the help of this system we systemized our lead database and organized sales department operations. We store all client information in their profile pages and it helps us to nurture them smarter. We also use dialer to phone leads as it is cost-efficient and we are able to record conversations and to save them. We use callback and follow-up tools to schedule communication with clients and to stay more organized. This software is useful for small and middle size companies that need a lead management system and make a lot of phone calls.

Pros

Call recording option, dashboard, follow-up scheduling. Affordable pricing. SaaS solution, easy to set.

Cons

Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.

AS
AvatarImg

Anastasia S.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome software

Reviewed 5 years ago
Pros

- easy to track client's status - can integrate system with my email - set up callbacks in system calendar - see all clients communication history - listen to my previous calls - handy and easy CRM system to use - handling calls to prospects became more fast and efficient - thanks to dashboard I can see problems in sales and work on them

Cons

- there are no filters in the call records tab - unable to edit previous notes in client's card - can't create email templates

MC
AvatarImg

Mustafa C.

Marketing and Advertising,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We use this software to call potential leads in different countries

Reviewed 6 years ago

We are able to call our leads in UK and USA with good prices and quality. We are able to save all phone calls and to set callbacks and follow-ups. Making a call is really easy, it can be done with one click. After the conversation agents can leave notes and change lead status in order to pass it to account manager. With this software we operate smarter and faster.

Pros

We like the combination of dialer with lead nurturing tools. Calls are saved in lead profiles, agents can schedule callbacks, if the lead does not answer.

Cons

1) no option to buy a DID number directly in this system; 2) one accounts can be set only for one number; 3) only two types of events: callback and meeting available to create in the calendar.

AS
AvatarImg

Ashlee S.

Information Technology and Services,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Reliable dialer and excellent tools for managing clients

Reviewed 6 years ago

This software helps us to manage our clients and prospects as well as to call them and to record conversations.

Pros

We use this software for over 6 months to call our clients online, record calls and manage customer data. The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication. It's a SaaS solution, so it's easy to access, payment is charged on monthly base, depending on the number of seats.

Cons

Dashboard picks into reports only leads with default statuses, so the data is sometimes unaccurate. Only 1 SIP number per account can be set. No call routing.

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