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Narvar
Cloud-based post-purchase customer experience platform
Last updated: July 2024
Narvar has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Narvar support?
Narvar supports the following languages:
English, French, German, Italian, Japanese, Spanish
Q. Does Narvar offer an API?
No, Narvar does not have an API available.
Q. What other apps does Narvar integrate with?
Narvar integrates with the following applications:
NetSuite
Q. What level of support does Narvar offer?
Narvar offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base
Narvar is a cloud-based post-purchase customer experience platform, which enables businesses to track orders, streamline returns and exchanges, and communicate with customers through messaging.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
0
Functionality
4.4
/5
58
Total features
46
5 categories
Functionality contenders
Overall Rating
4.7
/5
58
Positive reviews
97
%
44
12
0
1
1
Overall rating contenders
Edwin G.
Retail, 11-50 employees
Used daily for 6-12 months
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I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!
Until now, we do not have any issues or any negative feedback we are so happy and satisfied
Jose R.
Retail, 51-200 employees
Used daily for 1-2 years
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Overall Narvar has answered the questions we all seek. What do our customers think of their order and experience when purchasing.
Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page.
Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable
Christopher Y.
Apparel & Fashion, 11-50 employees
Used daily for 2+ years
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lack of support, dedicated rep creates a very poor quality of experience
Easy to navigate on the Narvar dashboard
Customer support is nearly non-existent. Our Mobile page shows a poor quality graphic, bad resolution. We've been asking for direction on how to fix this, several months later, no solution even to-date.
Thank you so much for your feedback, Christopher! Our CSM team will reach out in order to help resolve what you're facing.
Gerardo B.
Apparel & Fashion, 11-50 employees
Used daily for 1-2 years
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Since implementing their platform, we've seen a significant improvement in our customer experience, which is a top priority for us as a [industry] company. The Narvar Returns platform is easy to use, and their customer success team has been extremely helpful in guiding us through the process. They provide personalized support and follow-ups, which have been invaluable in helping us address any issues. Additionally, their advice, webinars, and other valuable resources have helped us improve our processes and optimize our returns management.
hile Narvar's User Interface is neat and user-friendly, the platform lacks flexibility in terms of customizing functions based on rules and logic. This may be a concern for businesses with specific requirements or unique workflows.
Thomas D.
Retail, 51-200 employees
Used daily for 2+ years
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Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!
Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry!
My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly!