App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Narvar Logo

Cloud-based post-purchase customer experience platform

Last updated: July 2024

Narvar Pricing, Features, Reviews and Alternatives

Narvar FAQs

Q. Who are the typical users of Narvar?

Narvar has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Narvar support?

Narvar supports the following languages:
English, French, German, Italian, Japanese, Spanish


Q. Does Narvar offer an API?

No, Narvar does not have an API available.


Q. What other apps does Narvar integrate with?

Narvar integrates with the following applications:
NetSuite


Q. What level of support does Narvar offer?

Narvar offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base

Narvar product overview

What is Narvar?

Narvar is a cloud-based post-purchase customer experience platform, which enables businesses to track orders, streamline returns and exchanges, and communicate with customers through messaging.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base

Training options

In Person
Live Online
Documentation
Videos

Not sure about Narvar? Compare it with a popular alternative

Narvar logo

Narvar

4.7
(58)
Shippo logo
4.8
(819)

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

0

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Narvar features

Functionality

4.4

/5

58

Total features

46

5 categories

Most valued features by users

Third-Party Integrations
Delivery Tracking
Reporting & Statistics
API
Alerts/Notifications
Status Tracking
Real-Time Updates
Shipping Management

Functionality contenders

Narvar users reviews

Overall Rating

4.7

/5

58

Positive reviews

97

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.65/10
Rating distribution

5

4

3

2

1

44

12

0

1

1

Pros
The platform has solid features and gets good engagement from users. It has a beautiful UI and allows for customization.
What I like most about this software is that it empowers my team to make updates as quick as we need to in a super user friendly way.
The integration was seamless, the staff at Narvar were attentive and helpful in the transition and helping to get our return policy rules copied over.
Cons
Horrible, literally the worst company we have ever done business with.
This is literally the WORST customer experience, I have ever had in all my years of business.
I dislike how it is removed from Shopify and only happens when you ship to someone.

Overall rating contenders

AvatarImg
AvatarImg

Edwin G.

Retail, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good service and amazing platform!

Reviewed a year ago
Pros

I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!

Cons

Until now, we do not have any issues or any negative feedback we are so happy and satisfied

JR
AvatarImg

Jose R.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Narvar a Must for elevating the customer experience!

Reviewed a year ago

Overall Narvar has answered the questions we all seek. What do our customers think of their order and experience when purchasing.

Pros

Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page.

Cons

Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable

CY
AvatarImg

Christopher Y.

Apparel & Fashion, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Poor Customer Support

Reviewed 3 years ago

lack of support, dedicated rep creates a very poor quality of experience

Pros

Easy to navigate on the Narvar dashboard

Cons

Customer support is nearly non-existent. Our Mobile page shows a poor quality graphic, bad resolution. We've been asking for direction on how to fix this, several months later, no solution even to-date.

Vendor response

Thank you so much for your feedback, Christopher! Our CSM team will reach out in order to help resolve what you're facing.

GB
AvatarImg

Gerardo B.

Apparel & Fashion, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hassle-Free and Time-Saving for Customers and Customer Service Team.

Reviewed 2 years ago
Pros

Since implementing their platform, we've seen a significant improvement in our customer experience, which is a top priority for us as a [industry] company. The Narvar Returns platform is easy to use, and their customer success team has been extremely helpful in guiding us through the process. They provide personalized support and follow-ups, which have been invaluable in helping us address any issues. Additionally, their advice, webinars, and other valuable resources have helped us improve our processes and optimize our returns management.

Cons

hile Narvar's User Interface is neat and user-friendly, the platform lacks flexibility in terms of customizing functions based on rules and logic. This may be a concern for businesses with specific requirements or unique workflows.

TD
AvatarImg

Thomas D.

Retail, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Outstanding business partner with ever increasing capabilities!

Reviewed a year ago

Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!

Pros

Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry!

Cons

My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly!

Common Narvar comparisons

Narvar logo
AfterShip logo
NarvarvsAfterShip
Narvar logo
ReturnGO logo
NarvarvsReturnGO
Narvar logo
ShipStation logo
NarvarvsShipStation
Narvar logo
Zoho Inventory logo
NarvarvsZoho Inventory
Narvar logo
ShipTime logo
NarvarvsShipTime

Related categories