Shipwell Reviews

with this tool we solved all our problems regarding shipping management

we would love to have added other features and customization on the app

It isn't hard to use. We can see loads and invoices and when they're paid.

I can't think of any. We only use this portal for Shipwell.

Shipwell has become more helpful in shipping and tracking shipment. It is very user friendly. I like the idea of Shipwell displaying the address when entering a ship to address. You put part of the address in and Shipwell bring up a list of address to choose from. You can also track package and get delivery confirmations on shipment.

Shipwell is heading in the right direction.

Hello Kevin, thank you for taking the time to share your feedback with us. We're always trying to make valuable updates to the platform, so we welcome your suggestions. Please reach out to support@shipwell.com with any additional feedback you have for the team.

Our company is 110 years old and we are in a transition from beeing a traditional paper based freight forwarder to a forwarder ready for the digital age. We feel that with the track and trace software from Shipwell we are ready to offer full visability to our customers for their EXW, DDP, DAP shipments.

What we are seeing is that some of the statuses are still manual actions, either by the shipwell team or the driver delivering the cargo. It would be preferable for all parties to strive to a 100% automation.

User-friendly, dynamic, time-saving, compatible with our own system

I wish there was an app for shippers.

[SENSITIVE CONTENT HIDDEN] are a great help making all my shipping needs easy.

A customizable home screen would be nice

I like the ability to track and run loads from my app on my phone.

I dont like some of the things I have to do over and over again hopefully these get where they can be drop downs.

Hello Zack, thank you for taking the time to share your feedback with us. We understand your frustration and have been adding functionalities into the platform to minimize this as much as possible. We would like to better understand which features you feel could use further automation; would you please reach out to your account manager or bugs@shipwell.com so that we can look into this for you?

What I like most is the ease of use of Shipwell. If you have zero logistics background, you can still easily navigate the system and book your own shipments.

Freight class will sometime get dinged and charged for being off.

GPS Tracking on the Trucks is great, I allows me to keep my customers updated all along the way.

User interface can be a little more user friendly.

The ease of use and the tracking feature

I this time I have not come across anything I don't like about the software.

Responses from bidders were quick and easy to book

more "info" tabs if I do not know how to fill something out

Its easy to use once you get the hang of it.

Had no issues. Very simple and a great tool to work with.

This service provides a much needed integration for our company. It provides an interface to easily quote and track all shipments.

There are glitches when adding new capabilities like adding several purchase orders to one load or uploading load details.

Hello, thank you for taking the time to share your feedback with us-- we are constantly making updates to our platform and value your input. If you encounter additional issues, please share them with bugs@shipwell.com so that our team can resolve them for you as quickly as possible.

I like it mainly because it is so easy to use. All areas are easy to access and once you input the information the first time,it is stored.

There is nothing that I do not like about this software.

The user interface is simple and straightforward, anyone can use it.

Sometimes the location updates will lag and give incorrect information. This is no common and is usually quickly resolved though.

Really like the ease of setup and on-boarding. The enterprise license works well for our business model. Also, we had a 90 day evaluation period before making a final decision and that allowed for thorough testing (and yes we did move forward with Shipwell beyond the 90 days :).

Only con that I have is that it is not yet integrated into our CRM platform (but will be at some point in time).

Good for FTL. My colleagues have frequent needs for FTL shipments; I do so less often.

Shows refrig an option, shows LTL an option, but when you try to get a quote for LTL refrig you never get one. If not viable, the option to get a quote should not be there.

Hello Helen, thank you for taking the time to share your feedback with our team. The platform does host carriers who support reefer LTL, but you are correct in that these feature combinations are not always available within a specific market. Our team is constantly adding carriers to the network to improve customer experience booking shipments. Please feel free to reach out to your account manager if you have any additional questions!