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Post-purchase CX, marketing and communication platform

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WISMOlabs Pricing, Features, Reviews and Alternatives

WISMOlabs product overview

Price starts from

0.01

/user

Per month

What is WISMOlabs?

WISMOlabs is a post-purchase experience, marketing, and communications platform helping eCommerce retailers generate additional revenue, reduce "where is my order" calls, and build brand equity through shipment tracking. The system talks to your customers, sends emails and SMS messages during the time when consumers are most receptive: between the moment the order is placed right to the delivery to their doorsteps, keeping them in the loop about processing and delivery time, progress, and delays. Highly personalized content keeps consumers at ease through your brand's voice.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Training options

Live Online
Documentation
Webinars
Videos

WISMOlabs pricing information

Value for money

4.9

/5

12

Starting from

0.01

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

WISMOlabs features

Functionality

4.9

/5

12

Total features

39

1 categories

Most valued features by users

Third-Party Integrations
Reporting & Statistics
Delivery Tracking
Activity Dashboard
Order Management
API
Alerts/Notifications
Status Tracking

Functionality contenders

WISMOlabs users reviews

Overall Rating

5.0

/5

12

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

12

0

0

0

0

Overall rating contenders

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Lenard A.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent support to get our WISMO handled properly

Reviewed a year ago

We signed up for WISMOlabs to have a better post-purchase experience and answer customers’ mostly asked question “Where is my order”? We sign-up with WISMOlabs which is referred to us by friends. During our scale, it reduced the need of adding more agents answering WISMO inquiries. We used to have 10 outsourced customer support agents, we reduced them to 3. This alone has saved us 70% on outsourcing costs. Customer trust for reordering also improved as their shipment experience has been smooth - I would say our customer retention % has improved by 15-20% more. I highly recommended WISMOlabs to any startup or businesses at scale out there. As a marketing manager, this is very vital to a brand or store’s customer experience. Trust me it reduces the headache for your customer experience team.

Pros

Real-time tracking, branded order tracking page, personalized SMS/Email Alert, and top-notch support!

Cons

Not that we could think of, because for every feature/issue we request, they'll definitely work on it to improve/implement/fix.

TC
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Tripp C.

Business Supplies and Equipment, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WISMO Review | Coggins Promo

Reviewed a month ago

The experience has been great! We looked at other platforms but chose WISMO because of the expectation of a much higher level of service. This has turned out to be a great decision as the team at WISMO is ready to help at a moments notice. They also proactively ask for our feedback and are continuing to add more features to the platform based on our suggestions.

Pros

Ensuring a best in class post-purchase experience was a top priority for our company. Thanks to WISMO , we have been able to build a custom tracking page and provide post shipment notification emails, which has delighted our clients.

Cons

Nothing that we do not like. WISMO has met and exceeded all of our expectations.

JA
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Jason A.

Music, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Killer customer support

Reviewed 3 years ago
Pros

Great customization and marketing potential.

Cons

The product is a little difficult to use, but the WISMO team is very hands-on in helping us with any issues or features that we can't figure out on our own.

TL
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Tim L.

Sporting Goods, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Post-Purchase Software Available

Reviewed a month ago

Working with this team and product are amazing and Dmitri works super hard to make sure that your post-purchase customer experience is the best that it can be.

Pros

- Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process - The data on post-purchase customer engagement is super valuable

Cons

We would want to be able to manage it from inside the Shopify Admin.

AT
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Ankush T.

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

White glove experience!

Reviewed a year ago

Overall, my experience with WISMO LABS is outstanding. I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool. Their focus on core operations allows businesses to stay productive, while their order tracking tool ensures customer satisfaction.

Pros

I had the pleasure of using WISMO LABS for order tracking, and I must say that it provided me with an exceptional experience. One of the biggest advantages of using WISMO LABS is that it allows businesses to concentrate on their primary operations while taking care of order tracking tools.What I appreciated the most about WISMO LABS was their effective use of notifications for order status updates. This tool is undoubtedly the best feature of WISMO LABS. The notifications are timely and keeping our customers informed throughout the entire delivery process.The support provided by WISMO LABS is exceptional, with even the company's [sensitive content hidden] being able to come up with solutions promptly.

Cons

NO CONS: We encountered issues with our UPS shipment at the cross-border customs, where UPS would transfer the package to Canada Post, resulting in a change of the tracking number to Canada Post's system. However, WISMO LABS simplified this tracking process for us after implementation.

WISMOlabs FAQs

Q. What type of pricing plans does WISMOlabs offer?

WISMOlabs has the following pricing plans:
Starting from: $0.01/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of WISMOlabs?

WISMOlabs has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does WISMOlabs support?

WISMOlabs supports the following languages:
English


Q. Does WISMOlabs offer an API?

Yes, WISMOlabs has an API available for use.


Q. What other apps does WISMOlabs integrate with?

WISMOlabs integrates with the following applications:
Shopify Plus, WooCommerce, Salesforce Marketing Cloud, X-Cart, Cratejoy, BigCommerce, Shopify


Q. What level of support does WISMOlabs offer?

WISMOlabs offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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