Braintree Reviews

Braintree is a trustworthy and straightforward online payment service. PayPal's accreditation bolsters the software's stature for safety and dependability. Membership invoicing solution that is both convenient and unrestricted on an international scale.

No in-house technical specialists control system implementation choices like Shopify integration. Hence, you must rely on 3rd party developers to install new elements or manage client connectivity circumstances.

Finding certain transactions is pretty easy, so it taking credit card payments. It does what it needs to.

This is a very minor issue in the grand scheme of it all, but you wouldn't believe how annoying and inconvenient it is. When taking a credit card payment, if you put a comma in the amount of the transaction (ie: $1,000 rather than $1000), it will not accept the transaction, and brings you back to the same page without the credit card number. It is the most infuriating thing I have ever encountered, and when you have a customer on the phone, asking them to repeat the CC number it is quite frustrating. We also can't connect BT to Netsuite so we have to manually enter credit card transactions.

When we started using Braintree in early 2019, it was the only available payment solution in our region that was integrated with the online reservation system we are using. So what we liked most was its availability to us, and we weren't too picky about the other aspects as long as it was usable, which it was. We recently discontinued the use of Braintree since another, better option became available in our region.

The software itself works okay but the security / anti-fraud settings that we had to apply were determined by Braintree based on the account activity. A year or two ago, we had one instance when someone was trying to use multiple cards during 1-2 days (possibly with crooked intentions) and as a result, we were obligated to change our security settings which are still in force today, and which resulted...

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It operated as expected for a payment gateway

It had limited capabilities compare to other better know payment gateways.

It is simple to use, fees are reasonable and seem to change depending on volume dynamically. Direct entry for phone payments is much easier than other solutions we have used, which is our primary payment method. It works well on our website as well.

It is hard to tell exactly the fee calculations. Their record keeping is not as transparent and solid as I would like.

About half of my customer base prefers using PayPal over direct credit card payments, so I chose to go with Braintree as my payment processor because they are a subsidiary of PayPal.

Setting up Braintree was difficult, in my opinion. Knowledge of API coding was required, and I had to hire a knowledgable developer to get this service integrated with my web site.

Braintree's versatility and ease of use have impressed me right from the start. The ability to accept a wide range of payment methods, including credit cards, debit cards, and popular digital wallets like PayPal, Apple Pay, and Google Pay, has significantly expanded my customer reach. One of the standout features of Braintree is its integration and developer tools. As someone without extensive technical knowledge, I was pleasantly surprised by how straightforward it was to integrate Braintree into my website. The availability of software development kits (SDKs), APIs, and client libraries made the process smooth and streamlined. The developer-friendly resources provided by Braintree have been immensely helpful in customizing and fine-tuning the payment solution to suit my business needs.

While Braintree offers robust features and capabilities, there is one aspect that I would like to see improved—the availability of more localized payment options. As my business expands globally, I would appreciate additional support for region-specific payment methods. Having the ability to offer localized payment solutions would further enhance the customer experience and help me cater to a wider international audience.

It was there when we needed it, but when Stripe came we dumped it!

It was more rigid and less flexible than stripe.. and also more expensive

Reliable system, clean and easy to understand dashboard.

pricing - after a couple of years the price increased dramatically for us

Been using it for a few years, moving $10m+ per year through it. It’s reliable and works, but not as friendly/simple as stripe.

Integration, support and pricing are not as friendly as the competition. Also, international support is not quite there yet.

The fact that the payment fields integrate directly into our checkout. This is pretty standard now, but back when we first started using them 7 years ago, Braintree was the only one that enabled this.

The software is fine, however the customer service is completely non-existent. That is a huge issue for a payments company. They provide the oxygen for your business, the cash flow. If there is an issue, they could not care less about it.

Online credit card payment processing for merchants is a tricky business. I've used several companies over the years and to me, the most annoying part is the alphabet soup of hidden, indecipherable fees that monthly statements contain. Braintree does away with that and charges the same rate for almost all payment types. Maybe there are slightly cheaper options but for me that simplicity and transparency is critical.

Their customer support is by e-mail only. Fortunately I almost never need it.

I felt that Braintree was very trustworthy. As I have an online shop, I wanted to make sure my customer's data and transactions were being processed safely and in line with top industry standards - I definitely trusted Braintree to handle payments made through my Woocommerce setup.

I sometimes had a hard time navigating the Braintree control panel and enabling certain functions and add-ons. I found it impossible to setup Apply Pay for instance (which was just a couple of simple steps with Stripe). I also experienced a couple of infrequent issues with Braintree's Woocommerce plugin - honestly not sure if that's on Braintree or Woocommerce. But when I switched to Stripe, their plugin worked smoothly without any of the same small hiccups.

No pros. Avoid at all costs. Read below.

Braintree Payments  (a PayPal company) is a scam and nobody should sign up for it, just like it's parent company is a scam.  We have used it for exactly 10 days before we had to pull the plug from using it. This is the story - we are a Cyprus based company (EU) but our eCommerce website's main currency is USD. When we signed up with  Braintree Payments, we have told them that we would like to be paid...

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What I like most about PayPal is the payment method is very fast and quick and the business payment method I love this part because they hold your money on things the products are delivered and then they will realize the money to the seller that why I like PayPal most.

What I like least is the part of the business plan is what they take too much commission out of the payments you will receive the customers which are not a real good thing on PayPal if they can charge least it will be good for users like us least.

They offer the bare minimum functionality for processing payments

The customer support is probably the worst I've experienced and the product has not progressed much over the 6 years we were with them.

Disbursement reports are comprehensive. The interface is simple and understandable. Integration is seamless, and we have never had any issues with syncing.

Braintree matches all competitors from a price point perspective. Could it be a little cheaper ? Yeah, that'd be great. But it does it's job well and is worth the price.

Que es sencillo y fácil de usar, de un acceso sencillo para el usuario para complementar alguna orden o proceso o acción de pago que se requiera, es amigable para el usuario y no hay intermediarios para realizarlo

Llega a tener fallas y áreas de oportunidad en temas de señal y de que tarda en verse reflejado el pago o las recepciones a cuentas

Set up through our online portal was fast and easy. At the time of set up there were a number of providers. We liked that Braintree was backstopped by the power of PayPal - one of the most trusted names in the eCommerce payment space.

Fees can be high and you have to watch your statements closely. Dispute resolution is clunky and successful outcomes can be a dice roll.

It is fairly mainstream, so it invokes trust. I like that it’s now part of PayPal. It rarely has outages or breaches that I know of.

I think to get additional security features you need to integrate with add-one like Sift.

this is awesome service to use. this is another type of the payments that we take in my shop and having this available to my customers it helps us and my customers alot when it comes to making a purchase.

once or twice i had experience bug with the system, but no need to worry. customer service took care of it right away and they were with me the whole time until the bug was fixed.

Using the API with my website was simple enough to set up and everything just works. customer support is helpful when I had a query

changing account details took a some work as features like this are well hidden within menus. the settings should be easier to find

The only positive point I have seen with braintree is the easy integration with Paypal

So much con :- Customer sucess is very poor : not able to understand our problem- SDK not compatible with modern technology (React Native)- Debugging is a nightmare : log access is a real pain

not a complete fraud, they do actually send our money

they've sent our money to the wrong bank account for over a year, despite spending months trying to get them to correct it. Refused to fix the problem, so we have to transfer money from an old company and create all new accounting entries. And reporting is terrible so it's a nightmare trying to find and match transactions. We lose dozens of hours every time we try to close our books. Braintree was absolutely useless in correcting the issue.

Braintree software gives you the opportunity to operate weather online or offline

Fact that you can operate offline doesn't mean you have access to all your files, and also to get access to the tools that are very important it goes with a cool price