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Avaya UCaaS
5
53
4
24
3
11
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified communications platform
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Avaya UCaaS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Avaya UCaaS overview
What is Avaya UCaaS?
Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud. The all-in-one platform serves to engage employees and empower agents to deliver personalized experiences to customers across all touchpoints, including chat, voice, and video.
Starting price
Alternatives
with better value for money
Pros & Cons
Features
Phone Support
Ease of Use
Training and Learning Curve
Technical Support
Information and Reports
Avaya UCaaS’s user interface
Avaya UCaaS pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.4
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about Avaya UCaaS?
Avaya's this feature is also its con.
Select to learn more
Who uses Avaya UCaaS?
Based on 91 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Avaya UCaaS's key features
Most critical features, based on insights from Avaya UCaaS users:
All Avaya UCaaS features
Features rating:
Avaya UCaaS alternatives
Avaya UCaaS
Starting from
No pricing info
Ringover
Starting from
29
/user
Per month
Convoso
Starting from
90
/user
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
Avaya UCaaS integrations (1)
Integrations rated by users
We looked at 91 user reviews to identify which products are mentioned as Avaya UCaaS integrations and how users feel about them.
Integration rating: 4.0 (1)
“drafting documents, letters and statements.”
Yu N.
Director
Avaya UCaaS support options
Typical customers
Platforms supported