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Health Cloud

Patient relationship management software in the cloud

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Table of Contents

Is this product right for your business?

Find out with a

Health Cloud - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Health Cloud overview

What is Health Cloud?

Health Cloud by Salesforce is a cloud-based healthcare CRM and patient management solution which enables collaboration between healthcare providers, payers, and patients. The software is built on Salesforce’s CRM platform and specifically designed to meet the needs of the healthcare industry.

Health Cloud Empower enables care providers, including care coordinators, hospice care, home nurses, and patients’ family members, to engage with care teams using any internet-enabled device. Care Team Lists allow caregivers to view and communicate with care teams, the Care Plan Selector enables the assignment of care plans to patients by caregivers, and Care Plan Tasks let care providers assign tasks to patients on-the-go. Permissions can be managed to control access to patient data, ensuring personal medical information is kept secure.

Concurrent Care Plans allow multiple teams with disparate expertise and workflows to collaborate and build relationships across care teams. Care providers can assign multiple care plans for comorbid patients to different care teams to provide more personalized care journeys. Health Cloud also automatically calculates patient risk scores based on the Center for Medicaid Services Hierarchical Condition Category (CMS-HCC) model, allowing providers to view risk across patient populations. The customizable risk dashboards give providers insight into the populations they serve, and enable the provision of targeted preventative care to the patients most in need.

Starting price

350per user /
per month

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Pros & Cons

Pricing

Integrations

Ease of Use

Training and Learning Curve

Health Cloud’s user interface

Ease of use rating:

4.5

(29)

Health Cloud pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(13)

5(16)

What do users say about Health Cloud?

Costs can increase quickly due to licensing and customization needs.

Select to learn more

Who uses Health Cloud?

Based on 29 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospital & Health Care

Health, Wellness and Fitness

Accounting

Computer & Network Security

Others

Use cases

Patient Management

Human Services

Patient Portal

Patient Scheduling

Healthcare CRM

Health Cloud's key features

Most critical features, based on insights from Health Cloud users:

Appointment management

4.3

(14)

Campaign management

5.0

(1)

Marketing automation

3.0

(1)

All Health Cloud features

Features rating:

4.4

(29)

21 cfr part 11 compliance

3.0

(1)

Access controls/permissions

(0)

Accounting integration

(0)

Activity dashboard

(0)

Activity monitoring

(0)

Activity tracking

4.8

(5)

Ad hoc reporting

(0)

Admissions management

(0)

Alerts/Escalation

(0)

Alerts/Notifications

3.5

(2)

API

3.0

(3)

Appointment management

4.3

(14)

Appointment scheduling

4.3

(3)

Audience targeting

(0)

Audit management

(0)

Authorization Tracking

(0)

Automated routing

(0)

Automated scheduling

(0)

Bed management

5.0

(1)

Billing & invoicing

4.0

(1)

Calendar management

(0)

Calendar/Reminder system

(0)

Calendar sync

(0)

Campaign management

5.0

(1)

Candidate profiles

(0)

Care plan management

(0)

Case List Management

(0)

Case management

(0)

Charting

4.4

(5)

Chat/Messaging

(0)

Claims management

(0)

Client Chart Audit Tools

(0)

Client management

(0)

Client portal

(0)

Clinical study management

(0)

Collaboration tools

(0)

Commission management

(0)

Communication management

3.5

(2)

Compliance management

(0)

Compliance tracking

(0)

Configurable Alerts

(0)

Confirmations/Reminders

(0)

Contact database

(0)

Contact management

(0)

Cost tracking

(0)

Customer database

(0)

Customizable fields

5.0

(3)

Customizable forms

(0)

Customizable reports

4.3

(6)

Customizable templates

5.0

(2)

Dashboard

(0)

Data aggregation

(0)

Data capture and transfer

(0)

Data import/export

5.0

(1)

Data security

(0)

Data synchronization

(0)

Data verification

(0)

Data visualization

(0)

Digital signature

(0)

Discharge Management

(0)

Document imaging

(0)

Document management

4.6

(5)

Document storage

(0)

Double data entry

(0)

Drag & drop

(0)

Electronic data capture

5.0

(1)

Electronic payments

3.0

(1)

Electronic signature

4.3

(3)

Eligibility verification

(0)

Email alerts

(0)

Email management

(0)

Email reminders

(0)

Employee management

(0)

EMR/EHR

5.0

(1)

Expiration date management

(0)

Financial management

4.5

(2)

Forecasting

5.0

(2)

For healthcare

(0)

For medical purposes

(0)

Forms management

5.0

(2)

Goal setting/tracking

(0)

Graphical data presentation

(0)

Group Notes

(0)

HIPAA compliant

4.9

(7)

Historical reporting

(0)

Immunization & allergy tracking

(0)

In-Patient management

(0)

Insurance policy management

(0)

Insurance Rating

(0)

Inventory management

3.0

(1)

Inventory optimization

(0)

Inventory tracking

(0)

Invoice management

(0)

Lab information management

5.0

(1)

Lead management

(0)

Level of Care Evaluation

(0)

Life & health

(0)

Live chat

(0)

Marketing automation

3.0

(1)

Mass notifications

(0)

Medical billing

(0)

Medical history records

5.0

(1)

Message personalization

(0)

Messaging

(0)

Mobile access

4.7

(6)

Mobile alerts

(0)

Monitoring

(0)

Multi-Currency

(0)

Multi-Location

5.0

(3)

Order management

(0)

Order tracking

(0)

Out-Patient management

(0)

Patient communications

(0)

Patient education

(0)

Patient engagement

(0)

Patient Flow Management

4.3

(3)

Patient location tracking

(0)

Patient management

5.0

(2)

Patient monitoring

5.0

(2)

Patient portal

(0)

Patient records management

4.3

(3)

Patient recruiting

(0)

Patient scheduling

4.8

(5)

Payment processing

(0)

Payroll management

(0)

Pharmacy

(0)

Physician management

(0)

Pipeline management

(0)

Policy management

(0)

Predictive analytics

(0)

Product identification

(0)

Progress reports

(0)

Progress tracking

(0)

Property & casualty

(0)

Purchase order management

(0)

Purchasing & receiving

(0)

Quotes/Estimates

(0)

Randomization

(0)

Real-time alerts

(0)

Real-Time data

(0)

Real time data collection

(0)

Real-Time monitoring

3.0

(1)

Real-Time notifications

(0)

Real-Time reporting

4.0

(1)

Real-Time updates

(0)

Records management

4.3

(3)

Referral management

5.0

(1)

Referral tracking

(0)

Registration management

(0)

Reminders

(0)

Reorder management

(0)

Reporting/Analytics

4.0

(3)

Reporting & statistics

4.6

(7)

Risk assessment

(0)

Role-Based permissions

(0)

Sales order management

(0)

Scheduled messaging

(0)

Scheduling

5.0

(4)

Search/Filter

(0)

Segmentation

5.0

(2)

Self Payment

(0)

Self service portal

4.0

(1)

Shipping management

(0)

SMS messaging

4.0

(1)

SMS reminders

(0)

Social media integration

(0)

Stock management

(0)

Supply Management

(0)

Task management

(0)

Task progress tracking

(0)

Task scheduling

(0)

Team Notes

(0)

Template management

(0)

Third-Party integrations

(0)

Time tracking

(0)

Training management

(0)

Treatment planning

4.0

(1)

Trial design

5.0

(1)

Usage tracking/analytics

(0)

User management

(0)

Health Cloud alternatives

Health Cloud

4.5

(29)

visit website

Starting from

350

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.1

Customer Support

4.3

Carepatron

4.4

(854)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.6

Customer Support

4.5

Jane

4.8

(500)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.8

BestoSys

4.8

(293)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.5

Customer Support

4.7

Health Cloud pricing

Value for money rating:

4.1

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Health Cloud Enterprise

350

/user

Per month

Features included:

Clinical and Insurance Data Models
Integrated Care Management
Omnistudio and FlexCards

Health Cloud Unlimited

525

/user

Per month

Features included:

Everything in Enterprise, plus More Storage and Automation
Predictive and Generative AI
Premier Success Plan and Full Sandbox

Health Cloud Agentforce 1 for Service

750

/user

Per month

Features included:

Service AI
Customer Communities
Slack Collaboration and Productivity

Health Cloud Agentforce 1 for Sales

750

/user

Per month

Features included:

Sales AI
Partner Apps
Slack Collaboration and Productivity

User opinions about Health Cloud price and value

Value for money rating:

4.1

(29)

To see what individual users think of Health Cloud's price and value, check out the review snippets below.

“They offer significant potential to improve care delivery and efficiency but come with implementation challenges, costs, and risks”

Lynworth v.

Emergency services paramedic

“Once implemented properly, it delivers strong value, but it requires technical expertise, time, and budget to fully leverage its capabilities.”

Dharamveer p.

software testing

Health Cloud integrations (1)

Integrations rated by users

We looked at 29 user reviews to identify which products are mentioned as Health Cloud integrations and how users feel about them.

Tableau

Integration rating: 4.0 (2)

Boomi

Integration rating: 5.0 (1)

SAP SuccessFactors HCM

Integration rating: 4.0 (1)

“Voor ons geeft dat info om loon te kunnen berekenen.”

Jaap J.

Field medewerker

Skuid

Integration rating: 2.0 (1)

“Skuid is important in our system to be able to attach a household account to a person account in our data platform. However, this has not really functioned properly since we've started using Health Cloud.”

Melissa L.

Provider Network Specialist

Youreka

Integration rating: 5.0 (1)

“Youreka helps with our assessments and reporting of our health assessments. This system has been easy to use and again very customizable which is crucial to our business.”

Melissa L.

Provider Network Specialist

Conga Composer

Integration rating: 3.0 (1)

“This integration helps with printing out documents that are needing to be sent to our members/patients. These documents however are not easy to edit once they are created and added.”

Melissa L.

Provider Network Specialist