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Phrase
5
193
4
68
3
7
2
2
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The world’s leading Language Intelligence Platform.
Table of Contents
Phrase - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Phrase overview
Based on 274 verified user reviews
What is Phrase?
Phrase is a translation management tool with key features that include project tracking, translator database, and more.
Who uses Phrase?
By industry, Phrase reviewers are most commonly professionals in translation and localization (46%). The most frequent use case for Phrase cited by reviewers is translation management (97% of reviewers).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Translation
Features
Integrations
File Upload
Bugs and Issues
Frequent QA and stability problems
Phrase’s user interface
Phrase reviews
Overall rating
4.6
/5
274
Positive reviews
83
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.83/10
5
4
3
2
1
193
68
7
2
4
Magdalena K.
Free lance translator
Camila P.
Freelance translator
Bonnie M.
Company Owner
Emanuele P.
Software Engineer
Camila P.
Freelance translator
José A.
Senior Content Analyst
Who uses Phrase?
Based on 274 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Phrase's key features
GetApp's analysis of 43 verified user reviews collected between July 2022 and May 2024 identifies Phrase Localization Platform's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Phrase Localization Platform's project tracking capabilities. They find it helpful for managing progress and time allocation, especially for large projects like books or multi-page contracts. Users report that it simplifies tracking tasks across multiple translators and projects, with easy access to statistics and visual progress indicators. They say it aids in planning and task management, making it easier for project managers to oversee tasks and ensure timely completion. They also highlight the convenience of having all project-related information in one section of the dashboard. Of the 21 Phrase Localization Platform users who gave detailed accounts of their use of Project Tracking, 90% rated this feature as important or highly important.
Reviewers highlight the Phrase Localization Platform's translator database as a valuable tool. They find it enhances coherence in style and terminology, speeds up translation tasks, and allows easy access to previous translations. Users report that it is quick to search, edit, and create entries, which saves time and effort. They appreciate its ease of use and ability to automate repetitive tasks. They also mention its usefulness in maintaining consistency across projects and communicating issues among translators. Of the 18 Phrase Localization Platform users who gave detailed accounts of their use of Translator Database, 78% rated this feature as important or highly important.
All Phrase features
Features rating:
Phrase alternatives
Phrase
Starting from
27
Per month
Crowdin
Starting from
59
Per month
XTM Cloud
Starting from
16500
Per year
Google Translate
Starting from
Free
Phrase pricing
Value for money rating:
Starting from
27
Per month
Flat Rate
User opinions about Phrase price and value
Value for money rating:
To see what individual users think of Phrase's price and value, check out the review snippets below.
Magdalena K.
Free lance translator
Camila P.
Freelance translator
Phrase integrations (19)
Integrations rated by users
We looked at 274 user reviews to identify which products are mentioned as Phrase integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Works perfect, with or without the plugin.”
Eduardo P.
Director
Integration rating: 4.0 (1)
Phrase customer support
What do users say about Phrase customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Phrase customer support.
Widespread user sentiment highlights fast, responsive, and professional customer support that efficiently resolves issues.
A significant portion of users appreciate knowledgeable support staff and easy access to help for onboarding and ongoing questions.
Support options
Training options
To see what individual users say about Phrase's customer support, check out the review snippets below.
“Memsource has made it much easier for me to keep product-, project- and client-specific vocabulary consistent over time. Whenever there has been a technical problem, the company has provided quick and efficient customer service.”
Bonnie M.
Company Owner
“Also, they support agents reply quickly, kindly and efficiently.”
Aurelia M.
Localization Project Manager
“Support is poor.”
Chris L.
Owner
Phrase FAQs
Q. What is Phrase used for?
Phrase is a leader in Language Intelligence. Its enterprise platform automates, manages, and delivers multilingual content, helping organizations build deeper customer connections and accelerate business growth. Thousands of global brands use Phrase across hundreds of languages to reduce time to market and deliver consistent brand experiences worldwide. The Phrase Platform brings together translation management, software localization, multimedia localization, machine translation, workflow automation, and language AI in a single integrated environment. From marketing campaigns and product interfaces to apps, audio and video, customer support, and technical documentation, teams manage multilingual content in a single platform. Phrase enables organizations to operationalize AI across multilingual content workflows while maintaining governance, quality control, and brand consistency. Built for complex and fast-moving organizations, Phrase connects directly to the systems where content is created and published. Marketing teams launch global campaigns faster, product teams deliver localized software continuously within development workflows, and customer experience teams provide consistent multilingual support across channels. This open ecosystem architecture allows localization to operate as part of broader content, product, and customer experience workflows. Core capabilities of the Phrase Platform include: - AI-powered translation workflows with secure large language model integrations and adaptive machine translation - A broad integration ecosystem connecting CMS platforms, marketing automation systems, customer support platforms, developer tools, and design environments - Native integrations with repositories including GitHub, GitLab, Bitbucket, and Azure DevOps - Over-the-air localization and SDKs for iOS and Android applications - Translation Memory and terminology management to maintain linguistic and brand consistency - Automated quality evaluation and quality performance scoring - In-context preview and visual review tools for faster review cycles - Advanced workflow automation and customizable approval processes - Vendor management for in-house teams, language service providers, and marketplace partners - Open API, CLI, and webhooks for extensibility and automation - Reporting and analytics to monitor quality, cost efficiency, and performance - Scalable architecture designed for enterprise content volumes Phrase supports global organizations across industries including technology, gaming, retail, manufacturing, automotive, travel, and life sciences. These organizations use Phrase to accelerate global product launches, scale international marketing, and deliver consistent multilingual customer experiences across every market. Enterprise readiness sits at the core of the Phrase Platform. Phrase is ISO 27001 certified and provides robust security, governance, and compliance capabilities including SSO, role-based permissions, granular access controls, and secure cloud infrastructure designed for global organizations. Trusted by leading global brands including Uber, AWS, Volkswagen, and Zendesk, Phrase ensures multilingual content is delivered at scale while maintaining quality, consistency, and control. Learn more at phrase.com.
Q. Does Phrase support mobile devices?
Phrase supports the following devices:
Android, iPad, iPhone
Q. What level of support does Phrase offer?
Phrase offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
