Smartling Pricing, Features, Reviews & Comparison of Alternatives

Smartling

Translation technology & services for data-driven companies

3.75/5 (8 reviews)

Smartling overview

What is Smartling?

Smartling is a cloud-based software platform for website, document, and mobile app localization. Using Smartling's Translation Management Platform, you can reach international users without the need of specialist coding knowledge.

Smartling's platform automatically collects content from your website or app, facilities human translation and then delivers the translated content back. The type of translation you prefer to use — human translation, machine translation, volunteer, non-professional, etc., — can all be managed by Smartling's customizable workflows.

In addition to managing the translation and localization process, you can integrate Smartling with your existing analytics software. Alternatively, you can view reports and analytics from the Smartling dashboard, gaining an understanding of page views, most popular languages, specific URL usage, etc.
www.smartling.com

Pricing

Starting from
$200/month
Pricing options
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English
Smartling screenshot: Smartling_Project-DashboardSmartling - Any Language. All Cultures. Every Market.Smartling screenshot: Smartling_Translation-InterfaceSmartling screenshot: Smartling_ReportsSmartling screenshot: Smartling_List-ViewSmartling screenshot: Smartling_GlossarySmartling screenshot: Smartling_TeamSmartling screenshot: Smartling_Workflow-SettingsSmartling Mobile App Localization Solution

Smartling user reviews

Value for money
Features
Ease of use
Customer support
  3.4
  3.6
  4.0
  3.8
ayse acar

super

Used occasionally for 2+ years
Reviewed 2020-10-02
Review Source: Capterra

Pros
I was able to translate thanks to this software, or rather to work with a company on the other side of the world, with their instructions. It was fun. Interactive. Smooth to use.

Cons
nothing to say, it was great experience of work

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

A great tool for website localization (if implemented properly)

Used daily for 2+ years
Reviewed 2019-07-16
Review Source: Capterra

The platform has streamlined an otherwise tedious process to manage. Marketing and localization projects can be tough to keep track of without a tool like this to track all the small moving parts. Seeing the translation in layout for a website is extremely powerful.

Pros
Smartling makes it very easy for companies to translate their website and manage multilingual updates to their content. It requires very little maintenance after setup for the client, and is simple and straightforward on the translator's side as well.

Cons
Smartling doesn't require the use of some of the features that make it so powerful, such as visual context. For one of our clients, we are translating their website, and despite our best efforts, they will not share the visual context with us. Apart from the live updates, this is one of the most powerful features of the platform, and allows the translators to provide the best possible translation. Context matters, but is sadly not required.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Frantisek Vasko

Average CAT tool with many issues

Used weekly for 2+ years
Reviewed 2018-12-19
Review Source: Capterra

Smartling is an average CAT tool. It does what it needs to do, but it does not have enough advanced features. You (as a translator) are not in control of the files nor TMs, but that is OK. My biggest concern is that it is very slow in comparison to other (mainly non-cloud) tools. I know that this is the price you pay for being always online, but we don’t want/need to be always online. My internet connection is good and still it lags sometimes. Working with TM is also not very user friendly, searching in TM is slow and search algorithm is not perfect. This CAT tool has a potential, but it needs to employ more features, allow the users to work offline, and give them better control of the files and TMs (not only to admins - who are often clients). If you are looking for something easy, you might give it a try.

Pros
Smartling is quite easy to use, not very difficult to master.

Cons
Very few advanced features, too slow to my liking...

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

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Anonymous

I've had a great experience with Smartling and their customer service.

Used daily for 2+ years
Reviewed 2018-06-05
Review Source: Capterra

Pros
I like that we're able to upload all of our content with ease and pull the strings we need to authorize for translation. Overall ease of use.

Cons
We wish it was less expensive. The price is pretty hefty and I know we'd prefer if it wasn't so high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

A kind of "meh" CAT tool. Very easy to use. New features are constanly being added.

Used occasionally for 6-12 months
Reviewed 2018-01-17
Review Source: Capterra

Good for beginners. Very intuitive and easy to use.

Pros
First of all, I have only used Smartling for a handful of projects at the request of a couple of clients. The software is extremely intuitive and easy to use, so if you are an absolute beginner Smartling might be a good starting point, rather than full-blown CAT tools such as SDL Trados or MemoQ. Even though it is still a bit rudimentary at the moment, new features are constantly being added. The developers are in touch with translators and keep in touch through a newsletter.

Cons
I find Smartling lacking important features for a professional translator, so you might want to wait until new features are added. For instance, the first time I used it didn't highlight spelling mistakes, but this functionality has now been added (among others, such as a multi-string editor). The tag-handling functionality has also been improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Smartling pricing

Starting from
$200/month
Pricing options
Subscription
Free trial
Open source
View Pricing Plans

Smartling is flexible and customizable, offering several plans that allow you to get started and scale your investment based on your specific business objectives and unique translation needs.

Smartling features

API

Activity Dashboard (448 other apps)
Automatic Notifications (241 other apps)
Campaign Analysis (344 other apps)
Campaign Management (434 other apps)
Campaign Planning (225 other apps)
Campaign Segmentation (232 other apps)
Content Management (321 other apps)
Customizable Branding (320 other apps)
Customizable Templates (335 other apps)
Data Import/Export (294 other apps)
Drag & Drop Interface (272 other apps)
Engagement Analytics (295 other apps)
Monitoring (278 other apps)
Multi-Channel Marketing (269 other apps)
Real Time Analytics (272 other apps)
Reporting & Statistics (441 other apps)
Social Media Integration (339 other apps)
Template Management (227 other apps)
Third Party Integration (417 other apps)

GetApp Analysis

Smartling is a web-based translation technology platform. It transforms the usually complex, costly, and time-consuming translation process into a faster and more affordable undertaking through automation and app integration. Specifically created for companies with a target market spanning various regions of the world, Smartling helps eliminate language barriers through professionally translated, localized content.

Smartling is made up of many different tools to address common translation challenges that include speed, quality, time, scalability, and cost. While Smartling supports machine-assisted translation, it recognizes that this type of translation may not meet rigorous quality standards the same way human translation does, which is why customers are free to choose their own translation service providers like agencies, freelancers, or in-house staff.

Smartling’s core features include translation memory, custom workflows, reporting and analytics, proxy solution for websites, translation quality tools, and integrations.


What is Smartling?

Translation is a big industry, and as most industries go, it has had its share of difficulties. Manual translation of websites, documents, and web apps entails more translation projects for developers instead of the work they signed up for, executives and marketers worrying about translation quality, and translations stored in emails or spreadsheets, a process that’s often tedious and error-prone.

Smartling’s translation management solution automatically captures content, sends it out to translators, and depending on where you want it to go, transports the translated content back to you or straight to your customers. It provides a centralized translation memory, which is a database where translated strings of text are stored for faster, easier application the next time your translators work on new content.


Who is Smartling For?

  • Experience level: Beginner to advanced
  • Industry: Any company in any industry vertical, but Smartling’s most common customers are from B2B software, ecommerce, travel and hospitality, consumer electronics, consumer web and mobile, and manufacturing
  • Business size: Small businesses to large enterprises
  • Departments/roles: Translators, editors and proofreaders, translation project managers, website developers and administrators
  • Budget/point: Starts at $129 per month
  • Example customers: IMG, Jive, Kobo, Kodak, Spotify, GoPro, Glassdoor, Outbrain, oDesk, Foursquare, and Lumosity

Main Features

Translation Memory

Repurposing is a commonly-used term in digital marketing. It means using the same content, research, or interview for multiple purposes, such as blog posts, infographics, slides, whitepapers, ebooks, and so on.

With Smartling, translation repurposing is a thing, too. The platform comes with a proprietary translation memory, a database where past translations are stored. If your company does a lot of translation, with this tool, your translators don’t have to translate what has already been translated. Instead, the system provides “matches” to new translation projects, which your translators can either apply or discard, depending on the context. This expedites project delivery and minimizes overall translation costs.

Custom Workflows

Every business follows a unique set of processes to get things done. The beauty of having the ability to customize your workflows is that the app adapts to your needs. This is particularly handy if you follow different translation workflows for different languages and project types, use not just one translation provider, employ in-country reviewers for specific languages, and your content needs to be reviewed by subject matter experts for approval. Any number of workflows can be customized.

Smartling automates manual steps such as copying and pasting translations into spreadsheets and sending files around. Instant notifications are also automatically sent out to alert project participants about files that are ready for the next step.

Reporting and Analytics

Smartling’s reporting and analytics dashboard provides real-time visibility into how your projects are performing. It allows comprehensive insight into your translation database’s content assets. Localization metrics, which includes traffic to a translated website, can be directly viewed from the dashboard, enabling you to understand and measure the value of your translation initiatives.

Updated in real time, downloadable reports and data visualizations are available on demand, and reports can be run for individual languages or across all your projects. Reports show you which languages perform the best in terms of traffic, which URLs are often used, the total number of words stored in your translation memory (especially useful for translations charged on a per-word basis), and let you compare actual progress against benchmarks or service level targets.

Translation Proxy

For a global business, localized websites are necessary to reach and engage audiences from around the world. But creating websites from scratch, especially for several different languages, can be a costly and time-consuming exercise. Smartling’s global delivery network (GDN) is a platform that allows you to use your existing website as a template for localized websites. A one-time integration is needed, and every update made on your source site is automatically detected, sent to the translation workflow, and then delivered to your customers in several different languages.

The template can be accordingly modified to meet the needs of a specific geography. Examples include figures in US dollars that are converted to the local currency, deals or items not available in certain geographies, and so on.

Translation Quality Tools

What differentiates human translation from machine-assisted translation is quality. While Smartling supports the latter, a translated website, document, or mobile app that doesn’t accurately communicate your brand’s message can be a blow to your company’s reputation.

To speed up the translation process and make it more efficient, Smartling provides contextual translation tools that include the translation interface, best practices, glossary, style guide, and translation review interface. The visual preview allows translators to see what they’re working on, a WYSIWYG (what you see is what you get) experience, if you will, ensuring all translation is within context, as words often have multiple meanings. Also, this enables them to immediately spot space limitations or inappropriate section breaks.


Integrations

Aside from a REST-like API that developers can use to integrate translated content into their applications, Smartling has built-in integrations with some of the most commonly used CMS platforms such as Drupal, Sitecore, WordPress, and Adobe Experience Manager, ecommerce tools like Hybris and Magento, and source code management solution GitHub.


Pricing

Smartling is flexible and customizable, and the cost varies depending on your needs. Billing is based on the volume of words stored in the system, and in the case of the GDN, you’re billed according to page views in other languages.


Bottom Line

  • Translation technology platform that makes translation of documents, websites, and mobile apps from one language to another easier
  • Automates the translation process from content capture to dissemination, to consolidating and putting the final output together
  • Makes website translation faster, more efficient, and less costly with the global delivery network
  • Supports onboarding of third-party partners and can adjust to any kind of translation workflow
  • Has a network of translation partners that customers can tap in case they haven’t already found their own translation service providers

Videos and tutorials

Additional information for Smartling

Key features of Smartling

  • Website translation
  • Mobile app translation
  • Document translation
  • Process automation
  • In-context view
  • Translation management
  • Content collection automation
  • Automatic workflows
  • Translation file organization
  • Analytics integration
  • Page view reports
  • Specific URL usage insights
  • Pattern matching
  • Content exclusion
  • Localized images
  • Content replacement
  • Glossary and style guide
  • Translation review
View All Features

Benefits

Localize websites and mobile apps with little or no coding required

Avoid translation mistakes with Smartling's in-context view

Create custom translation workflows and manage the translation process

Customize your own glossary and style guide to be followed by your translators

Integrate with your current analytics software or access usage reports straight from the Smartling dashboard

Avoid duplicating work by matching patterns within content