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ManageEngine ServiceDesk Plus MSP
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based IT service management software
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ManageEngine ServiceDesk Plus MSP - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
ManageEngine ServiceDesk Plus MSP overview
What is ManageEngine ServiceDesk Plus MSP?
ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.
Key features of ManageEngine ServiceDesk Plus MSP include timesheets, business intelligence, automated billing, and customizable branding. Administrators can use the dashboard to gain insights into generated revenue, managed assets, billable and non-billable hours, technicians' performance, customer satisfaction, ticket inflow trends, and other metrics.
ManageEngine ServiceDesk Plus MSP allows businesses to organize and manage contacts within a centralized platform, scan clients' assets, personalize accounts according to requirements and use custom or built-in reports to analyze key performance indicators.
ManageEngine ServiceDesk Plus MSP’s user interface
ManageEngine ServiceDesk Plus MSP reviews
Overall rating
4.0
/5
5
Positive reviews
60
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.60/10
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ManageEngine ServiceDesk Plus MSP's key features
Most critical features, based on insights from ManageEngine ServiceDesk Plus MSP users:
All ManageEngine ServiceDesk Plus MSP features
Features rating:
ManageEngine ServiceDesk Plus MSP alternatives
ManageEngine ServiceDesk Plus MSP
Starting from
1445
Per year
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19
/user
Per month
JIRA Service Management
Starting from
20
/user
Per month
Deepser
Starting from
35
/user
Per month
ManageEngine ServiceDesk Plus MSP pricing
Value for money rating:
Starting from
1445
Per year
User opinions about ManageEngine ServiceDesk Plus MSP price and value
Value for money rating:
ManageEngine ServiceDesk Plus MSP integrations (7)
ManageEngine ServiceDesk Plus MSP support options
Typical customers
Platforms supported
Support options
Training options