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Zendesk Talk
5
16
4
2
3
2
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Connecting customers to Agents through voice and message
Table of Contents
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Zendesk Talk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Zendesk Talk overview
What is Zendesk Talk?
Zendesk Talk is a new way for customers to talk to your agents. It’s integrated with all your other communication channels and brings together agents, customers, and everything you need to handle customer queries. You can see customer information and move between channels without leaving the conversation. Zendesk Talk is sold within the Zendesk Suite and is available in 5 different plans. Review the pricing page to see which option is best for your business.
Starting price
Alternatives
with better value for money
Pros & Cons
Ease of Use
User Interface
Customer Support
Pricing
Zendesk Talk’s user interface
Zendesk Talk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.4
Ease of use
4.3
Customer support
4.4
Reviews sentiment
What do users say about Zendesk Talk?
I didn't like the long wait time, and that everything attached to it had a cost which felt prohibitive.
Select to learn more
Who uses Zendesk Talk?
Based on 21 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zendesk Talk's key features
Most critical features, based on insights from Zendesk Talk users:
All Zendesk Talk features
Features rating:
Zendesk Talk alternatives
Zendesk Talk
Starting from
49
Salesforce Sales Cloud
Starting from
25
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Talk pricing
Pricing plans
Pricing details:
User opinions about Zendesk Talk price and value
Value for money rating:
To see what individual users think of Zendesk Talk's price and value, check out the review snippets below.
Allan D.
Customer Service Representative
Ramya S.
Research Executive
Zendesk Talk integrations (2)
Integrations rated by users
We looked at 21 user reviews to identify which products are mentioned as Zendesk Talk integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Zendesk Talk support options
Typical customers
Platforms supported