App comparison
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Zendesk Talk
5
16
4
2
3
2
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Connecting customers to Agents through voice and message
Last updated: September 2026
Zendesk Talk Alternatives & Competitors (2026)
Top 7 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.5
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.3
Value for money
Starting price
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
Zendesk Suite
AI powered customer service across all channels
0.1
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
Salesforce Service Cloud
AI powered customer service management platform
0.1
Value for money
Starting price
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
Bitrix24
Cloud & on-premises workspace for all business sizes
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
JustCall
Cloud-based AI communication platform for sales teams
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
API
4.3/5
2-Way Messaging
4.3/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
Salesforce Sales Cloud
Cloud-based CRM and sales automation software
Value for money
Starting price
Functionality
AI/Machine Learning
4.9/5
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.4
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.4
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.6
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.8/5
Access Controls/Permissions
4.7/5
Chat/Messaging
4.5/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.4
Value for money
Starting price
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.4
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.3
Value for money
Starting price
0.2
Functionality
Campaign Management
5/5
Commenting/Notes
4.8/5
Chat/Messaging
4.7/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.6
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.3
Value for money
Starting price
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.7
Value for money
No pricing info
Starting price
0.4
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.8
Value for money
Starting price
0.5
Functionality
Agent Interface
4.9/5
Automated Routing
4.9/5
API
4.7/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5
0.4
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
Agent Interface
5/5
Alerts/Notifications
5/5
Top Features
Call Center Management
4.5/5
Call Logging
3/5
Call Routing
3/5