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Zendesk Talk

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Connecting customers to Agents through voice and message

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Zendesk Talk Pricing, Features, Reviews and Alternatives

Zendesk Talk FAQs

Q. What type of pricing plans does Zendesk Talk offer?

Zendesk Talk has the following pricing plans:
Starting from: $49.00

These products have better value for money


Q. Who are the typical users of Zendesk Talk?

Zendesk Talk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Zendesk Talk support?

Zendesk Talk supports the following languages:
English


Q. Does Zendesk Talk offer an API?

No, Zendesk Talk does not have an API available.

Zendesk Talk product overview

Price starts from

49

What is Zendesk Talk?

Zendesk Talk is a new way for customers to talk to your agents. It’s integrated with all your other communication channels and brings together agents, customers, and everything you need to handle customer queries. You can see customer information and move between channels without leaving the conversation. Zendesk Talk is sold within the Zendesk Suite and is available in 5 different plans. Review the pricing page to see which option is best for your business.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Not sure about Zendesk Talk? Compare it with a popular alternative

Starting from

49

Free plan
Free trial
Pricing range

Starting from

89

Per month

Per Feature

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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Zendesk Talk pricing information

Value for money

4.3

/5

18

Starting from

49

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zendesk Talk users reviews

Overall Rating

4.7

/5

18

Positive reviews

94

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.94/10
Rating distribution

5

4

3

2

1

15

2

0

0

1

Pros
I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk.
We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied.
Being a salesperson, this app really helps me in my workflow. It is very easy to use, and it has an intuitive interface, that helps the user to get started.
Cons
I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.
One disadvantage of Zendesk Talk is that it might be expensive for small to medium-sized businesses.
It is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business.

Overall rating contenders

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Ankit P.

Information Technology and Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best way to Improve customer service

Reviewed 8 months ago

Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it .

Pros

I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk

Cons

It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk

RS
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Ramya S.

Management Consulting, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zendesk Talk Review

Reviewed 8 months ago

Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity.

Pros

Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support.

Cons

Zendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard.

AA
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Albert A.

Arts and Crafts, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Communication Software for Businesses

Reviewed 2 years ago

The overall experience has been positive and it met the requirements that we initially had which led us to implement this software within our business. I would recommend it to businesses.

Pros

As our business started to grow, we wanted to implement a software to improve communication between employees and more importantly with customers. We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied. Communication is vital for the success of any business.

Cons

Although the software has a lot of useful features, it may be a bit costly for small to medium sized entities. Maybe other pricing plans can be introduced to cater for such entities.

SD
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Suzanne D.

Insurance, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent live chat tool

Reviewed a year ago

Excellent tool to support internal and external communication resulting in a better customer and user experience all round. Improved shared knowledge and transcripts provide coaching and development of users.

Pros

Allows staff who are serving customers in financial institutions to get the instant support required. Using zendesk to ask questions to experts and assist the end user with transcripts for development.

Cons

Would be good if there were more prominent notifications to alert the user that the system is in use ( to avoid delays in responding to queries ) or reminder prompts to get attention from the user more quickly

JF
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Jia Fretz P.

Outsourcing/Offshoring, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zendesk Talk Feedback

Reviewed a year ago

Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier and enables my team to fulfill many of the requirements of our customers. Some benefits of adopting Zendesk include the ability to organize views, implement macros and automation, centralize customer operations in one location, and generate reports.

Pros

If you're searching for call center software that will make it simple for you to connect customer conversations across several channels, such as phone, email, chat, text, and social media, Zendesk Talk is a perfect choice.

Cons

It is challenging to imagine a drawback. I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.

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