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GuestXM Logo

Deliver Exceptional Restaurant Experiences at Scale

Table of Contents

GuestXM - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

GuestXM overview

What is GuestXM?

GuestXM is a customer experience management and intelligence platform - AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage.

Brand Reputation Management - monitor, respond to and promote your guest interactions.

Feedback & Sentiment Analysis - all guest experience feedback across all social, review, and survey channels.

Market Intelligence - benchmark performance to local, regional, and national.

Starting price

49 /
per year

Alternatives

with better value for money

GuestXM’s user interface

Ease of use rating:

GuestXM reviews

Overall rating

4.9

/5

15

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.93/10
Rating distribution

5

4

3

2

1

13

2

0

0

0

Who uses GuestXM?

Based on 15 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Restaurants
Hospitality
Food & Beverages
Writing and Editing
Others

Use cases

Restaurant Management
Customer Satisfaction
Reporting
Customer Success
Review Management

GuestXM's key features

Most critical features, based on insights from GuestXM users:

Employee management
Reporting/Analytics

All GuestXM features

Features rating:

Access controls/permissions
Account Management
Activity dashboard
AI/Machine learning
Alerts/Notifications
API
Benchmarking
Brand tracking
Calendar management
Campaign management
Charting
Chat/Messaging
Collaboration tools
Commenting/Notes
Communication management
Complaint monitoring
Configurable workflow
Content library
Content management
Customer engagement
Customer experience management
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data import/export
Data visualization
Drag & drop
Email reminders
Employee management
Engagement tracking
Feedback management
Health score
Image library
Impact measurement
Influencer tracking
@mentions
Mobile alerts
Monitoring
Multi-Channel communication
Multi-Channel data collection
Multi-Channel management
Multi-Location
Negative feedback management
NPS of customers
Performance metrics
Post scheduling
Predictive analytics
Project management
Ratings/Reviews
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Reminders
Reporting/Analytics
Reporting & statistics
Reputation management
Response management
Review monitoring
Review notification
Review request
Review sharing
Role-Based permissions
Search/Filter
Sentiment analysis
Social listening
Social media integration
Social media monitoring
Social Performance Management
Survey/Poll management
Surveys & feedback
Tagging
Task management
Text analysis
Third-Party integrations
Trend analysis
Visual analytics
Widgets
Win/Loss analysis
Workflow management

GuestXM alternatives

GuestXM logo

Starting from

49

Per year

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Birdeye logo
visit website

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No pricing info

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monday.com logo
visit website

Starting from

9

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
NiceJob logo

Starting from

75

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

GuestXM pricing

Value for money rating:

Starting from

49

Per year

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about GuestXM price and value

Value for money rating:

GuestXM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Knowledge Base
FAQs/Forum
Email/Help Desk

Training options

Webinars
Live Online
In Person
Documentation
Videos

GuestXM FAQs

Related categories