App comparison
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FreeScout
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open-source help desk and shared mailbox software
FreeScout Alternatives & Competitors (2026)
Top 10 free alternatives
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Value for money
Starting price
No pricing info
0.1
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
No pricing info
0.3
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.3
Value for money
Starting price
No pricing info
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Connecteam
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enhance employee management with the only all-in-one app
0.1
Value for money
Starting price
No pricing info
0.3
Functionality
Time Off Requests
5/5
Online Booking
5/5
Mobile App
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Maximizer CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship and lead management solution
0.6
Value for money
Starting price
No pricing info
0.3
Functionality
Alerts/Notifications
5/5
Third-Party Integrations
5/5
Multi-Channel Communication
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Award winning IT Asset Mgmt and Service Mgmt platform
0.1
Value for money
Starting price
No pricing info
0.3
Functionality
Inventory Management
5/5
Asset Tracking
5/5
Alerts/Escalation
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open-source customer support ticket system
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Customizable Fields
5/5
Reporting/Analytics
5/5
Third-Party Integrations
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote support, remote access & device management software
Value for money
Starting price
No pricing info
0.4
Functionality
Problem Management
5/5
Video Support
5/5
Single Sign On
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
0.1
Value for money
Starting price
No pricing info
0.4
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Task Scheduling
5/5
Service Level Agreement (SLA) Management
5/5
Knowledge Base Management
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer communication solution
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social Customer Service Software
4.4
Value for money
Starting price
No pricing info
0.8
Functionality
Canned Responses
N/A
Video Chat
N/A
Real-time Consumer-facing Chat
N/A
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help desk software for small & medium businesses
0.6
Value for money
Starting price
No pricing info
0.8
Functionality
Workflow Management
N/A
Real-Time Notifications
N/A
Data Import/Export
N/A
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The intelligent knowledge base for customer care
0.3
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Surveys & Feedback
5/5
SSL Security
5/5
Alerts/Notifications
5/5
Top Features
Customizable Branding
5/5
Multi-Channel Communication
4.7/5
Reporting/Analytics
4.5/5