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Hiver in Gmail
Gmail-native helpdesk for teams of all sizes
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Hiver in Gmail - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2026
Hiver in Gmail overview
What is Hiver in Gmail?
Hiver in Gmail is a cloud-based helpdesk delivered as a Chrome extension that runs natively inside Gmail, converting shared inboxes into structured support queues without requiring agents to leave their existing email environment. Core capabilities include email assignment, collision detection, shared drafts, internal notes, SLA tracking, and canned responses, all accessible directly within the Gmail interface.
Hiver in Gmail extends beyond email to support live chat, WhatsApp, and voice channels from a unified workspace, making it suited for customer support, finance, HR, and operations teams at small to mid-sized businesses. Automation rules handle ticket routing, tagging, and status updates based on configurable conditions, reducing manual triage overhead. Analytics dashboards surface team workload, response times, and SLA compliance metrics, giving managers visibility into queue health and individual agent performance.
Deployment requires no migration away from Gmail, lowering onboarding friction for Google Workspace organizations. Role-based access controls, audit trails, and CSAT surveys round out the feature set, supporting accountability and continuous service improvement across departments.
Starting price
Hiver in Gmail's key features
Most critical features, based on insights from Hiver in Gmail users:
All Hiver in Gmail features
Hiver in Gmail integrations (8)
Top integrations
Hiver in Gmail support options
Typical customers
Platforms supported
Support options
Training options
Hiver in Gmail FAQs
Hiver in Gmail has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
Q. What level of support does Hiver in Gmail offer?
Hiver in Gmail offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat, FAQs/Forum