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Cloud & on-premises software for all business sizes

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Microsoft - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: September 2026

Microsoft overview

What is Microsoft?

Microsoft is a global technology company offering a broad portfolio of software, cloud services, hardware, and AI-powered solutions. Core product lines include Microsoft 365 (productivity and collaboration apps), Azure (cloud computing and infrastructure), Dynamics 365 (ERP and CRM business applications), Windows (operating systems), Visual Studio and GitHub (developer tools), Xbox (gaming), and Microsoft Security (identity, threat protection, and compliance). Deployment options span cloud-based, on-premises, hybrid, and web and mobile environments. Products are available via subscription plans, perpetual licenses, and volume licensing agreements, and are sold across more than 100 countries through direct sales, reseller channels, enterprise agreements, and digital marketplaces.

The platform serves a wide range of markets including individual consumers, students, small and medium-sized businesses, enterprises, government institutions, healthcare organizations, educational institutions, developers, ISVs, and OEMs. Industry-specific solutions combine Azure, Microsoft 365, Dynamics 365, Microsoft Fabric, Power Platform, and agentic AI to address vertical requirements in education, financial services, healthcare, manufacturing, retail, government, telecommunications, media and entertainment, automotive, energy, nonprofits, and sustainability. Microsoft 365 plans bundle cloud storage (1 TB per user via OneDrive), advanced security, and AI assistance in a single subscription. Enterprise-grade controls cover identity and access management (Microsoft Entra), device management, threat protection (Microsoft Defender, Microsoft Sentinel), and compliance (Microsoft Purview).

AI capabilities are embedded across the product portfolio through Copilot, an AI assistant integrated into Word, Excel, PowerPoint, Outlook, and Teams that supports writing, data analysis, scheduling, and task management. Copilot Chat provides secure AI chat with inbox and calendar awareness for all Microsoft 365 users. Autonomous Copilot agents support sales, service, and finance workflows. Copilot Studio allows organizations to build, test, and deploy custom AI agents using natural language, with support for OpenAI and Anthropic models. Azure AI Foundry provides access to a catalog of more than 1,600 AI models from OpenAI, Mistral AI, Meta, Hugging Face, NVIDIA, and Microsoft Research. The Copilot Control System supports responsible AI governance and administration across the organization.

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Microsoft’s user interface

Ease of use rating:

Microsoft's key features

Most critical features, based on insights from Microsoft users:

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All Microsoft features

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Microsoft support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

Documentation
Webinars
Live Online
Videos

Microsoft FAQs

Q. Who are the typical users of Microsoft?

Microsoft has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises


Q. What level of support does Microsoft offer?

Microsoft offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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