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Raiseaticket
5
37
4
9
3
1
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based free helpdesk solution
Last updated: August 2026
Raiseaticket Alternatives & Competitors (2026)
Top 8 free alternatives
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Value for money
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Functionality
Account Management
5/5
Agent Interface
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Alerts/Escalation
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Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
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Reporting/Analytics
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SysAid
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Functionality
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Service Level Agreement (SLA) Management
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Self Service Portal
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Reporting/Analytics
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Freshservice
A complete IT service management (ITSM) tool for business
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Value for money
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Functionality
Alerts/Notifications
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Access Controls/Permissions
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API
4.3/5
Top Features
Service Level Agreement (SLA) Management
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Self Service Portal
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Reporting/Analytics
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Freshdesk
Cloud-based AI help desk for teams of all sizes
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Value for money
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Functionality
Activity Dashboard
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Alerts/Notifications
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Alerts/Escalation
4.4/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
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Reporting/Analytics
4.6/5
Zendesk Suite
AI powered customer service across all channels
0.6
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
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Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.3
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.4
Value for money
Starting price
0.1
Functionality
Access Management
5/5
Audit Trail
5/5
Authentication
4.8/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.3
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.5
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.3
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.1
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
File Management
5/5
Data Import/Export
4.8/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.7
Value for money
Starting price
0.1
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.1
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.5
Value for money
Starting price
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.4
Value for money
Starting price
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.1
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
Value for money
Starting price
0.3
Functionality
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.1
Value for money
Starting price
0.1
Functionality
Email Management
4.5/5
Alerts/Escalation
4.4/5
Macros/Templated Responses
4.4/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
0.5
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.5/5
Access Controls/Permissions
4/5
Alerts/Escalation
3.7/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
Value for money
No pricing info
Starting price
0.1
Functionality
Knowledge Base Management
4.8/5
Prioritization
4.8/5
Chatbot
4.8/5
Top Features
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5