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Resolve
Never Touch Another Ticket
Last updated: September 2026
Resolve Alternatives & Competitors (2026)
Top 3 free alternatives
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
Value for money
Starting price
No pricing info
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Automated Responses
N/A
Automated Routing
N/A
Chatbot
N/A
NinjaOne
Cloud-based unified IT operations platform for MSPs
Value for money
No pricing info
Starting price
No pricing info
Functionality
Activity Tracking
5/5
Alerts/Escalation
4.6/5
Alerts/Notifications
4.4/5
Top Features
AI Copilot
N/A
API
N/A
Automated Responses
N/A
Remote Monitoring and Management
Cloud-based IT management platform for MSPs
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.7/5
360-Degree Network Visibility
N/A
Access Management
N/A
Top Features
Access Controls/Permissions
N/A
AI Copilot
N/A
Alerts/Escalation
N/A
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
Value for money
Starting price
No pricing info
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Automated Responses
N/A
Automated Routing
N/A
Chatbot
N/A
InvGate Service Management
Web-based IT service desk software
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.2/5
Activity Tracking
4/5
Automated Routing
4/5
Top Features
Access Controls/Permissions
N/A
AI Copilot
N/A
Automated Responses
N/A
Freshservice
A complete IT service management (ITSM) tool for business
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.4/5
API
4.3/5
Top Features
Automated Responses
N/A
Automated Routing
N/A
Chatbot
N/A
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
N/A
Automated Responses
N/A
Automated Routing
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Activity Dashboard
N/A
AI Copilot
N/A
Automated Responses
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
AI Copilot
N/A
API
N/A
Automated Responses
N/A
Value for money
Starting price
No pricing info
Functionality
Application Management
5/5
Alerts/Notifications
4.7/5
Assignment Management
4.6/5
Top Features
Activity Dashboard
N/A
AI Copilot
N/A
API
N/A
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Activity Dashboard
N/A
AI Copilot
N/A
Automated Responses
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Activity Dashboard
4/5
Activity Tracking
4/5
Alerts/Notifications
4/5
Top Features
AI Copilot
N/A
Automated Responses
N/A
Automated Routing
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Automated Responses
N/A
Automated Routing
N/A
Chatbot
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.8/5
API
4.7/5
Email Alerts
4.5/5
Top Features
Activity Dashboard
N/A
AI Copilot
N/A
Automated Responses
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Active Directory Integration
5/5
Activity Tracking
5/5
Alerts/Notifications
4.4/5
Top Features
AI Copilot
N/A
Automated Responses
N/A
Automated Routing
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Activity Tracking
4.7/5
Top Features
AI Copilot
N/A
Automated Responses
N/A
Automated Routing
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Escalation
4.5/5
Top Features
Access Controls/Permissions
N/A
AI Copilot
N/A
Automated Responses
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.5/5
Access Controls/Permissions
4/5
Alerts/Escalation
3.7/5
Top Features
API
N/A
Automated Responses
N/A
Automated Routing
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
Top Features
Alerts/Escalation
N/A
API
N/A
Automated Responses
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
N/A
Alerts/Notifications
N/A
Approval Process Control
N/A
Top Features
AI Copilot
N/A
Automated Responses
N/A
Automated Routing
N/A