App comparison

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Resolve Logo

Go Faster with Automation-empowered IT

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Device42 logo

Automated IT infrastructure visualization & management tools

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Features

Total

Device42 logo
Resolve logo

0

58

3

features in common

0

features in common

Device42 logo

Device42 user ratings

Functionality

4.7
(60)

Top features

  • Asset Tracking

    5.0

  • IT Asset Management

    5.0

  • Reporting/Analytics

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$20/year

Value for money

Device42 logo
4.9

What users say about Device42's value for money

Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present.
Virima logo

Intelligent CMDB automation and complete IT asset management

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Features

Total

Virima logo
Resolve logo

0

92

3

features in common

0

features in common

Virima logo

Virima user ratings

Functionality

4.5
(15)

Top features

  • Inventory Management

    5.0

  • Asset Tracking

    5.0

  • Configuration Management

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$10,000/year

Value for money

Virima logo
4.9

What users say about Virima's value for money

Great product; feature rich. Team seems responsive and looking to help us be successful.
It has been a great product, and they have been a great organization to work with.
Canfigure logo

Modular ITSM and ITAM solution based on ITIL principles

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Features

Total

Canfigure logo
Resolve logo

0

139

3

features in common

0

features in common

Canfigure logo

Canfigure user ratings

Functionality

4.6
(21)

Top features

  • Incident Management

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Inventory Tracking

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$450/month

Value for money

Canfigure logo
4.7

What users say about Canfigure's value for money

With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.
SmartITSM logo

Cloud-based IT service management and help desk software

Features

Total

SmartITSM logo
Resolve logo

0

68

3

features in common

0

features in common

SmartITSM logo

SmartITSM user ratings

Functionality

4.5
(6)

Top features

  • Support Ticket Management

    5.0

  • Support Ticket Tracking

    5.0

  • Incident Management

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

ServiceTonic logo

ServiceTonic targets small and medium size enterprises

Features

Total

ServiceTonic logo
Resolve logo

0

44

3

features in common

0

features in common

BOSSDesk logo

BOSSDesk a FrontRunner in Help Desk Software

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Features

Total

BOSSDesk logo
Resolve logo

0

103

3

features in common

0

features in common

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.5
(119)

Top features

  • Task Management

    5.0

  • Change Management

    5.0

  • Surveys & Feedback

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.7

What users say about BOSSDesk's value for money

The portability and mobility of the platform are outstanding. The tools are integrated seamlessly.
BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.
FNT Command Platform logo

Hybrid infrastructure and data center management platform

Features

Total

FNT Command Platform logo
Resolve logo

0

90

3

features in common

0

features in common

FNT Command Platform logo

FNT Command Platform user ratings

Functionality

3.8
(8)

Top features

  • Documentation Management

    4.5

  • Search/Filter

    4.5

  • Inventory Management

    4.3

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

ServiceNow logo

Enterprise IT service cloud solutions

Features

Total

ServiceNow logo
Resolve logo

0

72

3

features in common

0

features in common

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(260)

Top features

  • Financial Management

    5.0

  • Performance Monitoring

    5.0

  • Data Storage Management

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$100/month

Value for money

ServiceNow logo
4.2

What users say about ServiceNow's value for money

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
Freshservice logo

A complete IT service management (ITSM) tool for business

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Features

Total

Freshservice logo
Resolve logo

0

130

3

features in common

0

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(584)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
Vivantio logo

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Resolve logo

0

158

3

features in common

0

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(178)

Top features

  • Real-Time Notifications

    5.0

  • Remote Access/Control

    5.0

  • Task Management

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
EV Service Manager logo

IT service management solution for businesses of all sizes

Features

Total

EV Service Manager logo
Resolve logo

0

31

3

features in common

0

features in common

EV Service Manager logo

EV Service Manager user ratings

Functionality

3.4
(12)

Top features

  • Incident Management

    5.0

  • Support Ticket Management

    4.5

  • Problem Management

    4.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$999/year

Value for money

EV Service Manager logo
3.7

What users say about EV Service Manager's value for money

I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization.
The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.
TOPdesk logo

The service management platform that makes service happen

visit website

Features

Total

TOPdesk logo
Resolve logo

0

117

3

features in common

0

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.3
(94)

Top features

  • Customizable Fields

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Reporting/Analytics

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.3

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
This has been a great innovation and development. Great customer support, which is really important.
JIRA Service Management logo

The only ITSM solution built on the Jira platform

visit website

Features

Total

JIRA Service Management logo
Resolve logo

0

112

3

features in common

0

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(680)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$17.65/month

Value for money

JIRA Service Management logo
4.3

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

visit website

Features

Total

Alloy Navigator logo
Resolve logo

0

147

3

features in common

0

features in common

Alloy Navigator logo

Alloy Navigator user ratings

Functionality

4.5
(61)

Top features

  • Inventory Management

    5.0

  • Alerts/Escalation

    5.0

  • Reporting/Analytics

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$19/month

Value for money

Alloy Navigator logo
4.5

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
The ease of use, ability to customize the software to our needs and the fantastic support we receive.
HaloITSM logo

ITSM solution for managing incidents & assets

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Features

Total

HaloITSM logo
Resolve logo

0

122

3

features in common

0

features in common

HaloITSM logo

HaloITSM user ratings

Functionality

4.7
(36)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Remote Access/Control

    5.0

  • Third-Party Integrations

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

£45/month

Value for money

HaloITSM logo
4.6

What users say about HaloITSM's value for money

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.
Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
C2-ITSM logo

The ultimate ITSM platform

Features

Total

C2-ITSM logo
Resolve logo

0

115

3

features in common

0

features in common

C2-ITSM logo

C2-ITSM user ratings

Functionality

4.0
(14)

Top features

  • Queue Management

    5.0

  • Knowledge Base Management

    5.0

  • Interaction Tracking

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$44/month

Value for money

C2-ITSM logo
4.3

What users say about C2-ITSM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
GLPi logo

GLPI is an IT Service Management software.

Features

Total

GLPi logo
Resolve logo

0

36

3

features in common

0

features in common

GLPi logo

GLPi user ratings

Functionality

4.4
(33)

Top features

  • Inventory Tracking

    5.0

  • Support Ticket Tracking

    5.0

  • Knowledge Base Management

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

19/month

Value for money

GLPi logo
4.6

What users say about GLPi's value for money

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
All the assets are once updated into the system, It has helped to track assets in and out.
ChangeGear logo

Comprehensive change and service management.

Features

Total

ChangeGear logo
Resolve logo

0

79

3

features in common

0

features in common

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5.0

  • Email Management

    5.0

  • Knowledge Base Management

    4.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$45/year

Value for money

ChangeGear logo
4.1

What users say about ChangeGear's value for money

Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.
With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
Resolve logo

0

93

3

features in common

0

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(572)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A

Pricing

Starting from

$39/month

Value for money

SolarWinds Service Desk logo
4.5

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
ky2help logo

IT service management software

Features

Total

ky2help logo
Resolve logo

0

88

3

features in common

0

features in common

ky2help logo

ky2help user ratings

Functionality

4.2
(17)

Top features

  • Self Service Portal

    5.0

  • Customer Database

    5.0

  • Access Controls/Permissions

    5.0

Resolve logo

Resolve user ratings

Functionality

Unique features

  • IT Monitoring

    N/A

  • Data Aggregation

    N/A

  • Root Cause Analysis

    N/A