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Salesforce for Retail
5
6
4
6
3
0
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1
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Retail management system for eCommerce businesses
Table of Contents
Salesforce for Retail - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Salesforce for Retail overview
What is Salesforce for Retail?
Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels.
The platform enables administrators to conduct marketing campaigns and analyze performance reports to share personalized promotional offers with customers. Salesforce Retail CRM lets individuals utilize omnichannel order management capabilities to streamline selling and purchasing operations on a unified interface. Technicians can also interact with clients via various communication channels including SMS, social networking sites, mobile applications, and live chat.
Salesforce Retail CRM lets businesses view holiday calendars and analyze trends to forecast shopping behavior and pre-plan discounts. Managers can also track clients’ browsing activities and order history to personalize the shopping experience via push notifications and emails.
Starting price
per month
Alternatives
with better value for money
Salesforce for Retail’s user interface
Salesforce for Retail reviews
Overall rating
4.5
/5
12
Positive reviews
92
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.92/10
5
4
3
2
1
6
6
0
0
0
Who uses Salesforce for Retail?
Based on 12 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Salesforce for Retail's key features
Most critical features, based on insights from Salesforce for Retail users:
All Salesforce for Retail features
Features rating:
Salesforce for Retail alternatives
Salesforce for Retail
Starting from
25
Per month
HubSpot CRM
Starting from
20
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Salesforce for Retail pricing
Value for money rating:
Starting from
25
Per month
Flat Rate
User opinions about Salesforce for Retail price and value
Value for money rating:
Salesforce for Retail integrations (2)
Integrations rated by users
We looked at 12 user reviews to identify which products are mentioned as Salesforce for Retail integrations and how users feel about them.
Integration rating: 5.0 (1)
“I need to share files with my team”
Dorle L.
Global Payroll Administrator
Integration rating: 5.0 (1)
Other top integrations
Salesforce for Retail support options
Typical customers
Platforms supported
Support options