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SupportBee
5
17
4
12
3
5
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer support help desk software
Table of Contents
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SupportBee - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SupportBee overview
What is SupportBee?
SupportBee's help desk ticket management app provides companies of all sizes with a solution to manage and track all support case activity. The app allows you to collect all incoming support emails in one system, helping to organize, prioritize, and route these to the right people using labels and filters. Tickets are organized with simple statuses, defined as either "Answered" and "Unanswered", and automatically updated in real-time as tickets are replied to.
SupportBee behaves just like any familiar email service provider, with email threads, personal signatures, Forward, and CC abilities for non-SupportBee users. The app integrates with your current email workflow by allowing you to respond to customers using a simple email response. Customers can then respond to these emails using their own email client, and the thread is kept in SupportBee. All interactions are kept together, providing visibility into all previous interactions with each customer.
SupportBee offers a number of collaboration tools so that multiple staff members can work on cases together, such as private discussion threads, commenting on emails and group emailing and assignments. The help desk app works on both desktop and mobile, enabling all support agents to manage their support tasks on the go.
SupportBee pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.0
Ease of use
4.5
Customer support
4.4
Reviews sentiment
What do users say about SupportBee?
It gives a great overview of open tickets and allows us to set completion criteria for our support team. Before we had support bee it was very messy, receiving hundreds of emails, now it all sits neatly within the portal for us to review and allows us to set owners to each ticket
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Who uses SupportBee?
Based on 34 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
SupportBee's key features
Most critical features, based on insights from SupportBee users:
All SupportBee features
Features rating:
SupportBee alternatives
SupportBee
Starting from
20
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Tidio
Starting from
24.17
Per month
SupportBee pricing
Pricing plans
Pricing details:
User opinions about SupportBee price and value
Value for money rating:
To see what individual users think of SupportBee's price and value, check out the review snippets below.
Iñaki C.
Head of International Division
Iñaki C.
Head of International Division
SupportBee integrations (15)
Integrations rated by users
We looked at 34 user reviews to identify which products are mentioned as SupportBee integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Integration rating: 4.0 (1)
“Harvest tracks our hourly worker's time.”
Rheannon R.
Customer Support Manager and Coach
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“We needed to track the tasks and progress of our projects better. Basecamp offered us this. Good communication functionality in Basecamp also.”
Nichola B.
Chief Operating Officer
Integration rating: 5.0 (1)
SupportBee support options
Typical customers
Platforms supported
Support options
Training options