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SupportBee Alternatives

How do SupportBee alternatives compare?

AzureDesk and Groove stand out as its top competitors based on similarity, popularity and user reviews. When comparing SupportBee to its top 100 alternatives, Slack has the highest rating, with Salesforce Sales Cloud as the runner-up, and SupportBee ranking 64th place. Slack has the most reviews with a total of 21,232, while SupportBee has 26. Users say Slack tops the list for value for money followed by Salesforce Sales Cloud, while SupportBee comes in 63rd. Users also say Movidesk and Halp are the easiest to use, while SupportBee takes 68th place.

What are the top 5 alternatives to SupportBee?


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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to SupportBee

AzureDesk logo

AzureDesk

4.5
(49)

Help desk software for SMBs

learn more

Features

Total

AzureDesk logo
SupportBee logo

10

35

15

features in common

10

features in common

AzureDesk logo

AzureDesk's unique features

  • Network Monitoring

  • Interaction Tracking

  • Performance Metrics

  • Email Templates

SupportBee logo

SupportBee's unique features

  • Tagging

  • Alerts/Notifications

  • Workflow Configuration

  • Remote Access/Control

Pricing

Starting from

$5/month

Value for money

AzureDesk logo
4.7

0.4

SupportBee logo
4.3

What users say about AzureDesk's value for money

It has been a great experience so far. The support team and overall functionality is amazing.

HJ

Himanshu J.

From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.

TL

Trent L.

Groove logo

Groove

4.5
(65)

Support, Simplified.

learn more

Features

Total

Groove logo
SupportBee logo

12

56

15

features in common

12

features in common

Groove logo

Groove's unique features

  • Customer Engagement

  • Customizable Templates

  • Real-Time Chat

  • Contact Management

SupportBee logo

SupportBee's unique features

  • Third Party Integrations

  • Alerts/Notifications

  • Tagging

Pricing

Starting from

$12/month

Value for money

Groove logo
4.4

0.1

SupportBee logo
4.3

What users say about Groove's value for money

We manage a few completely different projects so its great that they are all supported under the same account.

MM

Mark M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

Categories in common

DeskPRO logo

DeskPRO

4.6
(35)

Customer service software you can depend on

learn more

Features

Total

DeskPRO logo
SupportBee logo

15

135

15

features in common

15

features in common

DeskPRO logo

DeskPRO's unique features

  • Project Management

  • Call Routing

  • Collaboration Tools

  • Drag & Drop

SupportBee logo

SupportBee's unique features

  • No unique features

Pricing

Starting from

$29/month

Value for money

DeskPRO logo
4.5

0.2

SupportBee logo
4.3

What users say about DeskPRO's value for money

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.
AvatarImg

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(88)

Helpdesk, customer support software

visit website

Features

Total

HappyFox Help Desk logo
SupportBee logo

15

75

15

features in common

15

features in common

HappyFox Help Desk logo

HappyFox Help Desk's unique features

  • Customizable Fields

  • Surveys & Feedback

  • Negative Feedback Management

  • Workflow Management

SupportBee logo

SupportBee's unique features

  • No unique features

Pricing

Starting from

$29/month

Value for money

HappyFox Help Desk logo
4.5

0.2

SupportBee logo
4.3

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Categories in common

Casengo logo

Casengo

4.6
(19)

Customer Support Software for Live Chat, Email and Twitter

learn more

Features

Total

Casengo logo
SupportBee logo

9

25

15

features in common

9

features in common

Casengo logo

Casengo's unique features

  • Live Chat

  • Reporting & Statistics

  • Self Service Portal

  • Multi-Channel Communication

SupportBee logo

SupportBee's unique features

  • Macros/Templated Responses

  • Third Party Integrations

  • Alerts/Notifications

  • Workflow Configuration

Pricing

Starting from

9/month

Value for money

Casengo logo
4.3
SupportBee logo
4.3

What users say about Casengo's value for money

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software.

RS

RONALD S.

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.

RS

RONALD S.

Help Scout logo

Help Scout

4.7
(175)

Web-based help desk designed for better customer experience

Features

Total

Help Scout logo
SupportBee logo

14

73

15

features in common

14

features in common

Help Scout logo

Help Scout's unique features

  • Event Triggered Actions

  • Live Chat

  • Shared Inboxes

  • Categorization/Grouping

SupportBee logo

SupportBee's unique feature

  • Remote Access/Control

Pricing

Starting from

$15/month

Value for money

Help Scout logo
4.5

0.2

SupportBee logo
4.3

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.

SA

Sid A.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Anonymous Reviewer

Categories in common

Trengo logo

Trengo

4.7
(18)

Collaborative inbox for all communication channels.

learn more

Features

Total

Trengo logo
SupportBee logo

14

65

15

features in common

14

features in common

Trengo logo

Trengo's unique features

  • Real Time Analytics

  • Call Recording

  • Customer Engagement

  • Canned Responses

SupportBee logo

SupportBee's unique feature

  • Queue Management

Pricing

Starting from

15/month

Value for money

Trengo logo
4.7

0.4

SupportBee logo
4.3

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

visit website

Features

Total

Cayzu logo
SupportBee logo

15

68

15

features in common

15

features in common

Cayzu logo

Cayzu's unique features

  • Customizable Fields

  • IT Asset Management

  • Negative Feedback Management

  • Help Desk Management

SupportBee logo

SupportBee's unique features

  • No unique features

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.6

SupportBee logo
4.3

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

PR

Pete R.

Categories in common

Freshdesk logo

Freshdesk

4.5
(2.4K)

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
SupportBee logo

14

120

15

features in common

14

features in common

Freshdesk logo

Freshdesk's unique features

  • Real-time Consumer-facing Chat

  • Customizable Reports

  • Predictive Analytics

  • Online Forums

SupportBee logo

SupportBee's unique feature

  • Remote Access/Control

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.1

SupportBee logo
4.3

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

UseResponse logo

UseResponse

4.7
(35)

All-in-one Customer Support and Feedback Suite

learn more

Features

Total

UseResponse logo
SupportBee logo

14

104

15

features in common

14

features in common

UseResponse logo

UseResponse's unique features

  • Scheduled / Automated Reports

  • Activity/News Feed

  • Help Desk Management

  • Canned Responses

SupportBee logo

SupportBee's unique feature

  • Remote Access/Control

Pricing

Starting from

$149/month

Value for money

UseResponse logo
4.8

0.5

SupportBee logo
4.3

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.
AvatarImg

Pedro B.

We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

LS

Lennert S.

Kayako logo

Kayako

4.0
(159)

Unified customer service platform

learn more

Features

Total

Kayako logo
SupportBee logo

12

76

15

features in common

12

features in common

Kayako logo

Kayako's unique features

  • Performance Metrics

  • Surveys & Feedback

  • Access Controls/Permissions

  • Rules-Based Workflow

SupportBee logo

SupportBee's unique features

  • Workflow Configuration

  • Remote Access/Control

  • Macros/Templated Responses

Pricing

Starting from

$15/month

Value for money

Kayako logo
3.8

0.5

SupportBee logo
4.3

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
AvatarImg

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
AvatarImg

Samir H.

Movidesk logo

Movidesk

4.7
(3)

Omnichannel customer service and help desk platform

learn more

Features

Total

Movidesk logo
SupportBee logo

11

39

15

features in common

11

features in common

Movidesk logo

Movidesk's unique features

  • Social Media Integration

  • Event Triggered Actions

  • Reporting & Statistics

  • CMDB

SupportBee logo

SupportBee's unique features

  • Alerts/Notifications

  • Call Center Management

  • Tagging

  • Remote Access/Control

Categories in common

ClickDesk logo

ClickDesk

3.6
(19)

Live chat for customer support

learn more

Features

Total

ClickDesk logo
SupportBee logo

9

44

15

features in common

9

features in common

ClickDesk logo

ClickDesk's unique features

  • Customizable Templates

  • Widgets

  • Multi-Language

  • Collaboration Tools

SupportBee logo

SupportBee's unique features

  • Queue Management

  • Alerts / Escalation

  • Customer Database

  • Call Center Management

Pricing

Starting from

$14.99/month

Value for money

ClickDesk logo
3.4

0.9

SupportBee logo
4.3

What users say about ClickDesk's value for money

Undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.
AvatarImg

Luisana P.

If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.

SJ

Shari J.

Front logo

Front

4.5
(218)

Where 7500+ companies build strong customer relationships;

visit website

Features

Total

Front logo
SupportBee logo

14

126

15

features in common

14

features in common

Front logo

Front's unique features

  • Customer Management

  • Social Media Monitoring

  • Call Recording

  • Customizable Reports

SupportBee logo

SupportBee's unique feature

  • Knowledge Base Management

Pricing

Starting from

$19/month

Value for money

Front logo
4.2

0.1

SupportBee logo
4.3

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

HelpDesk logo

HelpDesk

4.5
(36)

Ticketing software for effortless customer support

visit website

Features

Total

HelpDesk logo
SupportBee logo

11

55

15

features in common

11

features in common

HelpDesk logo

HelpDesk's unique features

  • Customizable Branding

  • Reporting & Statistics

  • Visual Analytics

  • Issue Scheduling

SupportBee logo

SupportBee's unique features

  • Remote Access/Control

  • Knowledge Base Management

  • Queue Management

  • Call Center Management

Pricing

Starting from

$4/month

Value for money

HelpDesk logo
4.3
SupportBee logo
4.3

What users say about HelpDesk's value for money

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.
AvatarImg

Vanessa D.

Categories in common

Re:amaze logo

Re:amaze

4.8
(51)

Support, engage, and convert customers on a single platform.

learn more

Features

Total

Re:amaze logo
SupportBee logo

10

58

15

features in common

10

features in common

Re:amaze logo

Re:amaze's unique features

  • Transcripts/Chat History

  • Task Scheduling

  • Reporting & Statistics

  • Canned Responses

SupportBee logo

SupportBee's unique features

  • Alerts/Notifications

  • Customer Database

  • Macros/Templated Responses

  • Remote Access/Control

Pricing

Starting from

$29/month

Value for money

Re:amaze logo
4.8

0.5

SupportBee logo
4.3

What users say about Re:amaze's value for money

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.

RE

Ryan E.

In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.
AvatarImg

Richard K.

Categories in common

HelpOnClick logo

HelpOnClick

4.6
(11)

Live Chat Software and Virtual agent for SMBs

visit website

Features

Total

HelpOnClick logo
SupportBee logo

7

36

15

features in common

7

features in common

HelpOnClick logo

HelpOnClick's unique features

  • Transcripts/Chat History

  • Canned Responses

  • Real Time Monitoring

  • Chat/Messaging

SupportBee logo

SupportBee's unique features

  • Remote Access/Control

  • Workflow Configuration

  • Alerts/Notifications

  • Customer Database

Pricing

Starting from

$7.2/month

Value for money

HelpOnClick logo
4.6

0.3

SupportBee logo
4.3

What users say about HelpOnClick's value for money

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

Categories in common

Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

visit website

Features

Total

Zoho Desk logo
SupportBee logo

15

143

15

features in common

15

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Support Ticket Tracking

  • Help Desk Management

  • Inbound Call Center

  • Multi-Channel Data Collection

SupportBee logo

SupportBee's unique features

  • No unique features

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.2

SupportBee logo
4.3

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
AvatarImg

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

HelpCrunch logo

HelpCrunch

4.8
(175)

Customer Communication tool for Support, Marketing & Sales

learn more

Features

Total

HelpCrunch logo
SupportBee logo

15

75

15

features in common

15

features in common

HelpCrunch logo

HelpCrunch's unique features

  • Appointment Management

  • Collaboration Tools

  • Social Media Integration

  • Offline Form

SupportBee logo

SupportBee's unique features

  • No unique features

Pricing

Starting from

$15/month

Value for money

HelpCrunch logo
4.8

0.5

SupportBee logo
4.3

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

The price is great considering the features that it have. The support team is amazing.
AvatarImg

Roberto C.

Intercom logo

Intercom

4.5
(810)

The #1-rated Business Messenger for customer relationships.

learn more

Features

Total

Intercom logo
SupportBee logo

10

95

15

features in common

10

features in common

Intercom logo

Intercom's unique features

  • WYSIWYG Editor

  • Help Desk Management

  • Email Campaign Management

  • Screen Sharing

SupportBee logo

SupportBee's unique features

  • Remote Access/Control

  • Alerts/Notifications

  • Call Center Management

  • Macros/Templated Responses

Pricing

Starting from

$38/month

Value for money

Intercom logo
4.0

0.3

SupportBee logo
4.3

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
AvatarImg

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
AvatarImg

Anna K.

NABD System logo

NABD System

4.6
(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

learn more

Features

Total

NABD System logo
SupportBee logo

12

69

15

features in common

12

features in common

NABD System logo

NABD System's unique features

  • Engagement Tracking

  • Canned Responses

  • Customizable Templates

  • Chat/Messaging

SupportBee logo

SupportBee's unique features

  • Remote Access/Control

  • Alerts/Notifications

  • Tagging

Pricing

Starting from

$0.01/month

Value for money

NABD System logo
4.6

0.3

SupportBee logo
4.3

What users say about NABD System's value for money

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.
AvatarImg

Mohamed A.

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed.

RC

Ryan C.

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

visit website

Features

Total

Vivantio logo
SupportBee logo

15

136

15

features in common

15

features in common

Vivantio logo

Vivantio's unique features

  • Inventory Tracking

  • Compliance Tracking

  • Feedback Management

  • Drag & Drop

SupportBee logo

SupportBee's unique features

  • No unique features

Pricing

Starting from

$42/year

Value for money

Vivantio logo
4.2

0.1

SupportBee logo
4.3

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

JIRA Service Management logo

JIRA Service Management

4.4
(292)

The only ITSM solution built on the Jira platform

visit website

Features

Total

JIRA Service Management logo
SupportBee logo

9

92

15

features in common

9

features in common

JIRA Service Management logo

JIRA Service Management's unique features

  • Dashboard

  • Customer History

  • Approval Process Control

  • Workflow Management

SupportBee logo

SupportBee's unique features

  • Remote Access/Control

  • Knowledge Base Management

  • Customer Database

  • Macros/Templated Responses

Pricing

Starting from

$20/month

Value for money

JIRA Service Management logo
4.2

0.1

SupportBee logo
4.3

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

User.com logo

User.com

4.7
(33)

The engine of growth. An all in one solution for user data.

learn more

Features

Total

User.com logo
SupportBee logo

12

193

15

features in common

12

features in common

User.com logo

User.com's unique features

  • Visual Notifications

  • Search Marketing

  • Email Response Control

  • Marketing Calendar

SupportBee logo

SupportBee's unique features

  • Workflow Configuration

  • Remote Access/Control

  • Macros/Templated Responses

Pricing

Value for money

User.com logo
4.6

0.3

SupportBee logo
4.3

What users say about User.com's value for money

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
AvatarImg

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

TOPdesk logo

TOPdesk

4.6
(45)

Help desk & service management

visit website

Features

Total

TOPdesk logo
SupportBee logo

12

102

15

features in common

12

features in common

TOPdesk logo

TOPdesk's unique features

  • Issue Management

  • IT Asset Management

  • Change Management

  • Activity Dashboard

SupportBee logo

SupportBee's unique features

  • Call Center Management

  • Customer Database

  • Queue Management

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.5

0.2

SupportBee logo
4.3

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

RB

Robert B.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

GC

Graeme C.

LiveChat logo

LiveChat

4.7
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

visit website

Features

Total

LiveChat logo
SupportBee logo

12

69

15

features in common

12

features in common

LiveChat logo

LiveChat's unique features

  • Mobile Access

  • IT Asset Management

  • Reporting & Statistics

  • Live Chat

SupportBee logo

SupportBee's unique features

  • Workflow Configuration

  • Alerts/Notifications

  • Remote Access/Control

Pricing

Starting from

$16/month

Value for money

LiveChat logo
4.5

0.2

SupportBee logo
4.3

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

Categories in common

Wix Answers logo

Wix Answers

4.6
(23)

The only platform with all support channels in one place.

learn more

Features

Total

Wix Answers logo
SupportBee logo

12

88

15

features in common

12

features in common

Wix Answers logo

Wix Answers' unique features

  • Call Monitoring

  • Geotargeting

  • Offline Form

  • Call Recording

SupportBee logo

SupportBee's unique features

  • Remote Access/Control

  • Alerts/Notifications

  • Tagging

Pricing

Starting from

$24/month

Value for money

Wix Answers logo
4.3
SupportBee logo
4.3

What users say about Wix Answers' value for money

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.
AvatarImg

Suzy N.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
SupportBee logo

13

178

15

features in common

13

features in common

Zendesk logo

Zendesk's unique features

  • Live Chat

  • Real-time Updates

  • Screen Sharing

  • Email Tracking

SupportBee logo

SupportBee's unique features

  • Reporting/Analytics

  • Remote Access/Control

Pricing

Starting from

$19/month

Value for money

Zendesk logo
4.1

0.2

SupportBee logo
4.3

What users say about Zendesk's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Halp logo

Halp

5.0
(3)

Ticketing, powered by your Slack conversations

learn more

Features

Total

Halp logo
SupportBee logo

9

44

15

features in common

9

features in common

Halp logo

Halp's unique features

  • Incident Management

  • Issue Scheduling

  • Asset Tracking

  • Task Management

SupportBee logo

SupportBee's unique features

  • Alerts/Notifications

  • Call Center Management

  • Customer Database

  • Tagging

Categories in common

Vision Helpdesk logo

Vision Helpdesk

4.6
(29)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website

Features

Total

Vision Helpdesk logo
SupportBee logo

14

101

15

features in common

14

features in common

Vision Helpdesk logo

Vision Helpdesk's unique features

  • Document Storage

  • File Transfer

  • Workflow Management

  • Chat/Messaging

SupportBee logo

SupportBee's unique feature

  • Remote Access/Control

Pricing

Starting from

$8/month

Value for money

Vision Helpdesk logo
4.4

0.1

SupportBee logo
4.3

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

Categories in common

Tidio logo

Tidio

4.8
(226)

Communicator for businesses. live chat, messenger and email

visit website

Features

Total

Tidio logo
SupportBee logo

7

45

15

features in common

7

features in common

Tidio logo

Tidio's unique features

  • Widgets

  • Query Suggestions

  • Process/Workflow Automation

  • Automated Routing

SupportBee logo

SupportBee's unique features

  • Macros/Templated Responses

  • Knowledge Base Management

  • Remote Access/Control

  • API

Pricing

Starting from

$33/year

Value for money

Tidio logo
4.7

0.4

SupportBee logo
4.3

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Gorgias logo

Gorgias

4.7
(86)

Help desk and customer service solution

learn more

Features

Total

Gorgias logo
SupportBee logo

12

58

15

features in common

12

features in common

Gorgias logo

Gorgias' unique features

  • @mentions

  • Batch Communications

  • Historical Reporting

  • Performance Management

SupportBee logo

SupportBee's unique features

  • Knowledge Base Management

  • Alerts/Notifications

  • Remote Access/Control

Pricing

Starting from

$60/month

Value for money

Gorgias logo
4.5

0.2

SupportBee logo
4.3

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Categories in common

Zoho Assist logo

Zoho Assist

4.6
(600)

Instant Remote Support. Unattended Remote Access.

visit website

Features

Total

Zoho Assist logo
SupportBee logo

3

22

15

features in common

3

features in common

Zoho Assist logo

Zoho Assist's unique features

  • Surveys & Feedback

  • Customizable Branding

  • Live Chat

  • Remote Support

SupportBee logo

SupportBee's unique features

  • Support Ticket Management

  • Queue Management

  • Alerts/Notifications

  • Workflow Configuration

Pricing

Starting from

$10/month

Value for money

Zoho Assist logo
4.7

0.4

SupportBee logo
4.3

What users say about Zoho Assist's value for money

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
AvatarImg

Michael R.

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

vJ

vijya J.

Categories in common

LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

visit website

Features

Total

LiveAgent logo
SupportBee logo

15

168

15

features in common

15

features in common

LiveAgent logo

LiveAgent's unique features

  • Online Forums

  • Customizable Fields

  • Chat/Messaging

  • Multi-Channel Management

SupportBee logo

SupportBee's unique features

  • No unique features

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.4

SupportBee logo
4.3

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
AvatarImg

Matthew J.

EngageBay logo

EngageBay

4.6
(200)

Integrated sales & marketing software for growing teams

visit website

Features

Total

EngageBay logo
SupportBee logo

13

219

15

features in common

13

features in common

EngageBay logo

EngageBay's unique features

  • Responsive

  • Task Progress Tracking

  • AB Testing

  • Customizable Forms

SupportBee logo

SupportBee's unique features

  • Tagging

  • Remote Access/Control

Pricing

Starting from

$10.79/month

Value for money

EngageBay logo
4.8

0.5

SupportBee logo
4.3

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Bitrix24 logo

Bitrix24

4.1
(511)

100% free CRM, collaboration and communication tool suite

visit website

Features

Total

Bitrix24 logo
SupportBee logo

11

386

15

features in common

11

features in common

Bitrix24 logo

Bitrix24's unique features

  • File Storage

  • Customer Segmentation

  • Onboarding

  • Time Tracking by Project

SupportBee logo

SupportBee's unique features

  • Tagging

  • Alerts / Escalation

  • Remote Access/Control

  • Macros/Templated Responses

Pricing

Starting from

$39/month

Value for money

Bitrix24 logo
4.2

0.1

SupportBee logo
4.3

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Categories in common

Insightly Service logo

Insightly Service

(0)

Insightly Service

visit website

Features

Total

Insightly Service logo
SupportBee logo

2

3

15

features in common

2

features in common

Insightly Service logo

Insightly Service's unique feature

  • Multi-Channel Communication

SupportBee logo

SupportBee's unique features

  • Reporting/Analytics

  • Remote Access/Control

  • Alerts/Notifications

  • Macros/Templated Responses

Categories in common

Kaseya BMS logo

Kaseya BMS

4.0
(24)

Business management solution for IT departments & MSPs

visit website

Features

Total

Kaseya BMS logo
SupportBee logo

6

74

15

features in common

6

features in common

Kaseya BMS logo

Kaseya BMS's unique features

  • Contract/License Management

  • Project Templates

  • Percent-Complete Tracking

  • Customizable Reports

SupportBee logo

SupportBee's unique features

  • API

  • Third Party Integrations

  • Remote Access/Control

  • Support Ticket Management

Pricing

Value for money

Kaseya BMS logo
4.1

0.2

SupportBee logo
4.3

What users say about Kaseya BMS's value for money

The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

RR

Rick R.

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

BG

Bianca G.

Categories in common

Sprinklr logo

Sprinklr

4.2
(67)

Social media management, analytics & strategy planning.

visit website

Features

Total

Sprinklr logo
SupportBee logo

9

104

15

features in common

9

features in common

Sprinklr logo

Sprinklr's unique features

  • Customer Experience Management

  • Multi-Language

  • Approval Process Control

  • Surveys & Feedback

SupportBee logo

SupportBee's unique features

  • Queue Management

  • Call Center Management

  • Customer Database

  • Macros/Templated Responses

Pricing

Value for money

Sprinklr logo
4.0

0.3

SupportBee logo
4.3

What users say about Sprinklr's value for money

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

AR

Anonymous Reviewer

Idiomatic logo

Idiomatic

4.7
(16)

Use data to turn feedback into features with confidence.

visit website

Features

Total

Idiomatic logo
SupportBee logo

7

47

15

features in common

7

features in common

Idiomatic logo

Idiomatic's unique features

  • Customizable Templates

  • Customizable Reports

  • Trend Analysis

  • Data Extraction

SupportBee logo

SupportBee's unique features

  • Workflow Configuration

  • Knowledge Base Management

  • Remote Access/Control

  • Customer Database

Pricing

Starting from

$1,000/month

Value for money

Idiomatic logo
4.4

0.1

SupportBee logo
4.3

What users say about Idiomatic's value for money

Their customer success / support team has been amazing and it's clear that Idiomatic is truly invested in our partnership.

AR

Anonymous Reviewer

They are very responsive and accommodating and always such a joy to work with. Their product is geared towards customer support use cases, which we love.

LS

Liis S.

Categories in common

Relish AI logo

Relish AI

(0)

Personalized, AI-powered chat assistant for Shopify

visit website

Features

Total

Relish AI logo
SupportBee logo

5

37

15

features in common

5

features in common

Relish AI logo

Relish AI's unique features

  • Pre-Configured Bot

  • Real Time Notifications

  • Code-free Development

  • Customer Service Analytics

SupportBee logo

SupportBee's unique features

  • Tagging

  • API

  • Workflow Configuration

  • Remote Access/Control

Categories in common

CM.com logo

CM.com

5.0
(5)

Web-based conversational commerce and payment solution

visit website

Features

Total

CM.com logo
SupportBee logo

10

100

15

features in common

10

features in common

CM.com logo

CM.com's unique features

  • Chat/Messaging

  • SMS Messaging

  • Drip Campaigns

  • AB Testing

SupportBee logo

SupportBee's unique features

  • Queue Management

  • Remote Access/Control

  • Call Center Management

  • Macros/Templated Responses

Categories in common

Tribe logo

Tribe

4.8
(82)

Cloud-based community platform for branded communities

visit website

Features

Total

Tribe logo
SupportBee logo

8

67

15

features in common

8

features in common

Tribe logo

Tribe's unique features

  • Member Directory

  • Self-Learning

  • Online Forums

  • Discussions / Forums

SupportBee logo

SupportBee's unique features

  • Macros/Templated Responses

  • Call Center Management

  • Customer Database

  • Workflow Configuration

Pricing

Starting from

$59/month

Value for money

Tribe logo
4.7

0.4

SupportBee logo
4.3

What users say about Tribe's value for money

Tribe to me is the best of the best. There are many community tools, but Tribe would be considered the top tier in both functionality and price.
AvatarImg

Ryan N.

M so happy that I have Tribe in my toolkit, and I can see good things ahead for this reliable community building platform.

RN

Rick N.

Categories in common

HubSpot Service Hub logo

HubSpot Service Hub

4.4
(121)

Cloud-based customer service solution for firms of all sizes

visit website

Features

Total

HubSpot Service Hub logo
SupportBee logo

10

58

15

features in common

10

features in common

HubSpot Service Hub logo

HubSpot Service Hub's unique features

  • Transcripts/Chat History

  • Call Routing

  • Pipeline Management

  • Categorization/Grouping

SupportBee logo

SupportBee's unique features

  • Alerts/Notifications

  • API

  • Call Center Management

  • Tagging

Pricing

Starting from

$45/month

Value for money

HubSpot Service Hub logo
4.2

0.1

SupportBee logo
4.3

What users say about HubSpot Service Hub's value for money

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Categories in common

BOSSDesk logo

BOSSDesk

4.6
(102)

BOSS Solutions a FrontRunner in Help Desk Software

visit website

Features

Total

BOSSDesk logo
SupportBee logo

13

107

15

features in common

13

features in common

BOSSDesk logo

BOSSDesk's unique features

  • Supplier Management

  • SMS Messaging

  • Device Auto Discovery

  • Customizable Fields

SupportBee logo

SupportBee's unique features

  • Tagging

  • Queue Management

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.6

0.3

SupportBee logo
4.3

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.
AvatarImg

Jessie M.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

PH

Phil H.

Categories in common

SeamlessDesk logo

SeamlessDesk

4.6
(30)

Simple. Affordable. Service Desk Software.

visit website

Features

Total

SeamlessDesk logo
SupportBee logo

12

119

15

features in common

12

features in common

SeamlessDesk logo

SeamlessDesk's unique features

  • Change Management

  • Inventory Management

  • Audit Management

  • Interaction Tracking

SupportBee logo

SupportBee's unique features

  • Queue Management

  • Customer Database

  • Tagging

Pricing

Starting from

$25/month

Value for money

SeamlessDesk logo
4.8

0.5

SupportBee logo
4.3

What users say about SeamlessDesk's value for money

The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.

DR

Don R.

We utilize the product primarily for phone-based helpdesk/support for end-users. The 'best' thing about the software is that it improves our teamwork-capabilities for making our customers happy.

DH

Desmond H.

Categories in common

NICE CXone logo

NICE CXone

4.2
(515)

Cloud Contact Center Software

visit website

Features

Total

NICE CXone logo
SupportBee logo

15

128

15

features in common

15

features in common

NICE CXone logo

NICE CXone's unique features

  • Service Level Agreement (SLA) Management

  • Shift Swapping

  • Budgeting/Forecasting

  • FCC Compliance

SupportBee logo

SupportBee's unique features

  • No unique features

Pricing

Starting from

$100/month

Value for money

NICE CXone logo
4.0