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Top Rated AI Agents for Customer Support Software with Knowledge base management - Page 2

Last updated: August 2026

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78 software options

Viirtue AI Voice Agents logo
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White-Label AI Voice Agents Built for MSPs and Resellers

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White-label AI voice automation built for MSPs and telecom resellers. Native to Viirtue Cloud PBX, with per-tenant knowledge training, natural-language routing, ticketing, scheduling, and caller authentication. ViiBE handles usage rating, telecom taxes, and compliant billing automatically.

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SketricGen logo
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No-code AI builder for workflows and automation

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SketricGen is a no-code AI agent builder that enables organizations to create customer-facing brand agents and internal AI workforce solutions. The platform allows users to deploy AI agents trained on their content across websites, WhatsApp, Slack, and over two thousand integrated applications. It features a drag-and-drop workflow builder, text-to-workflow generation, and dynamic knowledge bases that support document uploads and website crawling for contextual responses.

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Chatflo logo
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AI chat agent for customer support automation

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ChatFlo is an AI chat agent designed for customer support on websites and Shopify stores. The platform features a shared inbox that consolidates conversations from multiple channels including WhatsApp, Instagram, live chat, and email into a single timeline. ChatFlo can be trained on help documentation and past conversations to provide automated responses, with the ability to hand off conversations to human team members when needed.

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Omnistra logo
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AI workforce for commerce: voice and messaging agents

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Omnistra puts AI agents on the front line of customer support. They resolve on voice, Messenger, Instagram, WhatsApp and web chat in 60+ languages, Bangla and English native, governed by a visual workflow engine and reading live order state so they close cases instead of escalating them.

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SquadStack logo
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AI voice agents for sales in Indian languages

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SquadStack offers voice AI agents designed for sales and customer engagement in the Indian market. The platform supports communication in over eight Indian languages including Hindi, Hinglish, Tamil, Telugu, Kannada, and Marathi, with capabilities for mid-sentence language switching. The solution provides omnichannel engagement across voice calls, WhatsApp, SMS, and in-app channels with cross-channel memory and context retention.

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CallsAround logo
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24/7 AI answering service with emergency dispatch

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AI agent for your business phone line: answers 24/7 on your local number, qualifies callers, answers FAQs, books against live Google Calendar, and escalates real emergencies to on-call humans with SMS alerts and warm transfers. Recorded and transcribed calls; flat pricing; same-day setup.

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VOICERAcx.ai logo
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AI FUELED CX

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VOICERAcx.ai intelligently orchestrates AI agents, human teams, customer conversations, and business workflows across multiple channels with crm. By connecting communication, automation, and decision-making into one unified platform, it enables seamless customer journeys and greater operations.

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Arbyn logo
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AI customer support & sales agent for Shopify

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Arbyn is the AI support & sales agent for Shopify. It answers email and live chat in your brand voice, updates addresses automatically, and handles refunds, cancellations, returns & gift cards with one-tap approval. Flat pricing, no per-ticket fees.

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Kapture CX logo

Cloud-based CRM solution for businesses of all sizes

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Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

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HighEngage logo
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AI agent for customer support automation

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HighEngage is an AI chat agent that trains on business data to answer customer questions and automate support workflows. The software can be trained using website content, documentation, and FAQs to provide contextual responses across web and messaging applications. It includes features such as live agent handoff with chat history, automatic support ticket creation, helpdesk synchronization, and performance tracking to monitor chat volume and resolution rates.

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DeskClone AI logo
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AI platform for autonomous ticket resolution

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DeskClone is an AI platform enabling businesses to create autonomous customer service agents that resolve support tickets end-to-end. It integrates with tools like Shopify and Stripe to handle tasks such as order lookups, refunds, account fixes, and subscription changes within set limits. The software learns automatically from sources like files, Google Drive, Notion, and support email history, eliminating the need for manual data preparation.

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Clanker Support logo
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AI support widget that answers from documentation

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Clanker Support is an open-source AI customer support widget that embeds on websites via a single script tag. It answers inquiries using documentation and knowledge bases, escalating conversations to human teams with full context when needed. It features email threading, supports AI models like GPT, Claude, and Gemini, and can be self-hosted or used as a hosted service with integrations for WordPress, Shopify, and React apps.

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LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

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Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

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CoSupport AI logo

Autonomous AI that resolves repetitive support tickets

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CoSupport AI resolves up to 90% of repetitive Level-1 tickets on a patented, anti-hallucination architecture. Two products — an autonomous agent and an agent-assist that drafts replies — across 40+ languages. No-cost 30-day pilot; 60% resolution by day 60 guaranteed, or a full refund.

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BudgetAIStudio logo
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AI-powered budgeting studio for businesses

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BudgetAIStudio is an AI-powered budgeting and financial planning solution designed to help businesses manage, analyze, and optimize.

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Sentrup logo
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AI Customer Support Platform

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Sentrup is an AI-powered customer support platform that automates website chat, knowledge base retrieval, and scheduling workflows. It integrates vector-search retrieval to deliver instant replies based on custom documents, handles calendar availability sync, and routes complex queries.

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Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

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VantaWeb logo
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AI voice receptionist for service businesses

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VantaWeb is an AI receptionist platform for service businesses. Anna — VantaWeb's AI receptionist — answers phone calls and website chats 24/7, qualifies the caller, handles emergency triage, and books the job straight onto your calendar while you're on the tools.

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aidevelopia logo
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Train an AI agent on your business. Deploy in 5 minutes.

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Aidevelopia provides you with an AI agent on for business an can be deployed across your website, Shopify store, WordPress site, Telegram, Discord. No code required. Setup takes 5 minutes.

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ELX Chatbot logo
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AI chatbot for ecommerce sales and support

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ELX Chatbot is an artificial intelligence-powered virtual assistant designed for ecommerce businesses. The software integrates with platforms including Shopify, Adobe Commerce, WooCommerce, and BigCommerce to automate customer support and provide product recommendations. It uses natural language processing to respond to customer inquiries, track order status in real time, and answer frequently asked questions about delivery, returns, and product availability.

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NebulaHex logo
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AI chatbot for customer support automation

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NebulaHex is an AI-powered customer support platform that enables businesses to build and deploy chatbots across multiple channels including websites, WhatsApp, Instagram, Messenger, and Telegram. The platform allows users to upload various content types such as PDFs, documents, and videos to create a knowledge base that powers automated responses, while offering live chat handoff capabilities for seamless escalation to human agents when needed.

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Jotform AI Agents logo
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AI-powered customer service automation platform

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Jotform AI Agents is an automated customer service tool that enables businesses to build and train customizable AI-powered assistants. The platform offers deployment across multiple channels including phone, chatbot, voice, WhatsApp, Messenger, Instagram, Gmail, and SMS. It features over seven thousand agent templates and supports multi-language interactions for global audiences.

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Glassdesk logo
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Cited AI ticket answers for Gorgias, from $79 a month.

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An AI agent for customer support inside Gorgias. It answers Tier-1 tickets from your own indexed help center; every reply returns its source passages with similarity scores plus a confidence score, and a self-check pass blocks unsupported drafts. Low confidence or any error escalates to a human.

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ChatOtter AI logo
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AI chatbot for lead capture and qualification

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ChatOtter is an AI-powered lead agent platform for small and medium enterprises, operating across WhatsApp, Zalo, Telegram, LINE, Messenger, and website widgets from one setup. It provides source-cited responses from business documentation and integrates with HubSpot, Slack, Calendly, Stripe, and Shopify to capture leads, book appointments, and process payments. Conversations escalate to human agents when needed.

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