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Quiq Messaging Logo
Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

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Quiq Messaging Pricing, Features, Reviews and Alternatives

Quiq Messaging product overview

Price starts from

6000

Per month

Per Feature

What is Quiq Messaging?

The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.

Key benefits of using Quiq Messaging

  • Multi-conversation interface - an intuitive user interface allows agents to handle multiple simultaneous conversations.

  • Adaptive response timer - conversations prioritized for agents automatically based on the customer's engagement level.

  • Contact center ready - simple but sophisticated controls for contact centers including routing and queueing rules.

  • Collaborate & transfer - agents can collaborate with or transfer a conversation to another agent or manager.

  • Extensible UI - display and update data from internal systems and perform automatic lookups based upon customer messages.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Chat

    Training options

    Documentation
    Webinars
    Live Online
    Videos

    Quiq Messaging pricing information

    Value for money

    4.5

    /5

    35

    Starting from

    6000

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Quiq Messaging features

    Functionality

    4.3

    /5

    35

    Total features

    109

    13 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Multi-Channel Communication
    Customizable Branding
    Live Chat

    Functionality contenders

    Quiq Messaging users reviews

    Overall Rating

    4.5

    /5

    35

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.97/10
    Rating distribution

    5

    4

    3

    2

    1

    22

    12

    0

    0

    1

    Pros
    I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
    This is a great company with wonderful customer service and people that really care about their clients.
    We have been using quiq for 3 years now and had a great partnership. Customers love to the sms and more frequently used.
    Cons
    Sometimes it's just really confusing since there are so many graphs showing on my window.
    It's probably the only thing we lost when moving over from Mightytext.
    Reporting is weaker than we would have hoped for.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    The best chat portal!

    Reviewed 3 years ago

    I have a five star experience with this software, this the best and so far.

    Pros

    I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

    Cons

    So far, I can't see any down part on this software. I can say that this was developed perfectly.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Cyprus Text Implementation

    Reviewed 3 years ago

    At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text...

    Pros

    I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

    Cons

    There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

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    A child could report metrics better than Quiq

    Reviewed 2 years ago

    Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.

    Pros

    I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.

    Cons

    Reporting is inaccurate and timing is not counted properly.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Quick Quiqs and Messages

    Reviewed 3 years ago

    We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

    Pros

    Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease. Easily Editable Auto Response messages help let customers know available hours. Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

    Cons

    I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Club Med

    Reviewed 3 years ago

    Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

    Pros

    Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

    Cons

    We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.

    Quiq Messaging FAQs and common questions

    Q. What type of pricing plans does Quiq Messaging offer?

    Quiq Messaging has the following pricing plans:
    Starting from: $6000.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Quiq Messaging?

    Quiq Messaging has the following typical customers:
    Large Enterprises, Mid Size Business, Public Administrations


    Q. What languages does Quiq Messaging support?

    Quiq Messaging supports the following languages:
    Arabic, Chinese (Simplified), English, French, German, Hindi, Italian, Japanese, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


    Q. Does Quiq Messaging offer an API?

    Yes, Quiq Messaging has an API available for use.


    Q. What other apps does Quiq Messaging integrate with?

    Quiq Messaging integrates with the following applications:
    Oracle Service, NetSuite, Salesforce Sales Cloud, Zendesk


    Q. What level of support does Quiq Messaging offer?

    Quiq Messaging offers the following support options:
    Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

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