Quiq Messaging Pricing, Features, Reviews & Comparison of Alternatives

Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

4.5/5 (18 reviews)

Quiq Messaging overview

The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.

While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging.

Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.
goquiq.com

Pricing

Starting from
$3000/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Quiq Messaging screenshot: Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktopQuiq Video: Messaging for Customer Service (150 seconds)Quiq Messaging screenshot: Quiq has performance dashboards to expose business critical metrics for measuring and improving your customer service organization.  Keep track of average wait time, # of customers in queue, and agent utilizationQuiq Messaging screenshot: Quiq's adaptive response timer helps agents to know which conversations to handle first with those with the highest priority moving to the top of the queueQuiq Messaging screenshot: Quiq agent desktop integrates with internal systems, like popular CRMs, to provide customer history and opportunity for up-sellQuiq Messaging screenshot: Quiq is a robust multi-channel messaging platform Quiq Messaging screenshot: Unique features include IVR routing to decrease customer service costs and improve customer satisfaction by giving them more options to engage with your company, on their terms

Quiq Messaging reviews

Excellent
9

Very good
9

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.8
  4.5
Ramil Tambis

The best chat portal!

Used daily for 6-12 months
Reviewed 2019-04-08
Review Source: Capterra

I have a five star experience with this software, this the best and so far.I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

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Ashley Carter

Review

Used daily for 6-12 months
Reviewed 2018-12-19
Review Source: Capterra

I believe that Multichannel Messaging platform has benefited our company in many ways from customer satisfaction to the operation of our Service Center. I would definitely recommend this to others. I really enjoy being able to quickly connect with multiple customers at one time leading to an increase in customer satisfaction as well as improving my team's efficiency.

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Anonymous

Great Product

Used daily for 6-12 months
Reviewed 2018-07-31
Review Source: Capterra

Easy to use, provides a simple response platform, allowing any user internally to respond in real time to guests. Offline feature is highly customizable as well.

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Alexander C. Senchak

Easy to onboarding and effective usage by customers. Good product overall

Used daily for 6-12 months
Reviewed 2018-03-29
Review Source: Capterra

Love the templates and easy use for the team. Love the sms features. They work well with ease. The admin tools are very good as well.

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Hector Chim

Great

Used daily for 1-2 years
Reviewed 2018-12-19
Review Source: Capterra

direct connection with clients and SMS campaignsThe reporting is great I am able to check all information

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Quiq Messaging pricing

Starting from
$3000/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is conversation-based, not seat based, starting at $250 per month.

Quiq Messaging features

Activity Dashboard
CRM Integration
Chat
Instant Messaging
Multi-Channel Communication
Prioritizing
Real Time Monitoring
Third Party Integration

API (160 other apps)
Automatic Notifications (76 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for Quiq Messaging

Key features of Quiq Messaging

  • Customer engagement center
  • Multi-channel collection
  • Multiple brands / products
  • Automated routing
  • Help desk
  • White label branding
  • Proactive invitations
  • Shortcut messages
  • Call me option
  • Persistent chat
  • CRM integration
  • Live chat
  • Chat functionality
  • Queue manager
  • Inbox management
  • Dashboard
  • Third party integration
  • Multi-channel communication
  • Instant messaging
  • Customer order history
  • Customer service integration
  • Customer support tracking
  • SMS integration
  • Automated conversation prioritization
  • Adjustable SLAs
  • Service level management
  • Collaboration tools
  • Real time agent monitoring
  • Customizable UI
  • Real-time performance analytics
  • Detailed customer information database
View All Features

Benefits

Multi-conversation interface - an intuitive user interface allows agents to handle multiple simultaneous conversations.

Adaptive response timer - conversations prioritized for agents automatically based on the customer's engagement level.

Contact center ready - simple but sophisticated controls for contact centers including routing and queueing rules.

Collaborate & transfer - agents can collaborate with or transfer a conversation to another agent or manager.

Extensible UI - display and update data from internal systems and perform automatic lookups based upon customer messages.