Quiq Messaging Pricing, Features, Reviews & Alternatives

Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

4.54/5 (35 reviews)

Quiq Messaging overview

What is Quiq Messaging?

The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.

While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging.

Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.

Pricing

Starting from
$6000/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Mexico, United Kingdom

Supported languages

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Quiq Messaging screenshot: Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktopQuiq Video: Messaging for Customer Service (150 seconds)Quiq Messaging screenshot: Quiq has performance dashboards to expose business critical metrics for measuring and improving your customer service organization.  Keep track of average wait time, # of customers in queue, and agent utilizationQuiq Messaging screenshot: Quiq's adaptive response timer helps agents to know which conversations to handle first with those with the highest priority moving to the top of the queueQuiq Messaging screenshot: Quiq agent desktop integrates with internal systems, like popular CRMs, to provide customer history and opportunity for up-sellQuiq Messaging screenshot: Quiq is a robust multi-channel messaging platformQuiq Messaging screenshot: Unique features include IVR routing to decrease customer service costs and improve customer satisfaction by giving them more options to engage with your company, on their terms
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Quiq Messaging user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.8
  4.6
Ramil T.

The best chat portal!

Used daily for 6-12 months
Reviewed 2019-04-08
Review Source: Capterra

I have a five star experience with this software, this the best and so far.

Pros
I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

Cons
So far, I can't see any down part on this software. I can say that this was developed perfectly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Todd J.

Cyprus Text Implementation

Used daily for less than 6 months
Reviewed 2019-08-13
Review Source: Capterra

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

Pros
I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

Cons
There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

A child could report metrics better than Quiq

Used daily for less than 6 months
Reviewed 2020-12-04
Review Source: Capterra

Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.

Pros
I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.

Cons
Reporting is inaccurate and timing is not counted properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Adam M.

Quick Quiqs and Messages

Used daily for 1-2 years
Reviewed 2019-05-21
Review Source: Capterra

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

Pros
Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease. Easily Editable Auto Response messages help let customers know available hours. Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

Cons
I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer B.

Club Med

Used daily for 6-12 months
Reviewed 2019-08-12
Review Source: Capterra

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

Pros
Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

Cons
We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Quiq Messaging pricing

Starting from
$6000/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is conversation-based, not seat based, starting at $500 per month.

Quiq Messaging features

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Call Center Management
Chat/Messaging
Customizable Branding
Email Management
Knowledge Base Management
Live Chat
Mobile Access
Multi-Channel Communication
Queue Management
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Support Ticket Management
Surveys & Feedback
Third Party Integrations

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Quiq Messaging

Key features of Quiq Messaging

  • Customer engagement center
  • Multi-channel collection
  • Multiple brands / products
  • Automated routing
  • Help desk
  • White label branding
  • Proactive invitations
  • Shortcut messages
  • Call me option
  • Persistent chat
  • Chat functionality
  • CRM integration
  • Detailed customer information database
  • Instant messaging
  • Multi-channel communication
  • Real time agent monitoring
  • Service level management
  • Adjustable SLAs
  • SMS integration
  • Third party integration
  • Customer order history
  • Dashboard
  • Automated conversation prioritization
  • Live chat
  • Customizable UI
  • Queue manager
  • Customer service integration
  • Real-time performance analytics
  • Collaboration tools
  • Inbox management
  • Customer support tracking
View All Features

Benefits

Multi-conversation interface - an intuitive user interface allows agents to handle multiple simultaneous conversations.

Adaptive response timer - conversations prioritized for agents automatically based on the customer's engagement level.

Contact center ready - simple but sophisticated controls for contact centers including routing and queueing rules.

Collaborate & transfer - agents can collaborate with or transfer a conversation to another agent or manager.

Extensible UI - display and update data from internal systems and perform automatic lookups based upon customer messages.