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Top Rated Knowledge Base Software with Small business - Page 4

Last updated: June 2026

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117 software options

ManageEngine SupportCenter Plus logo

Web based customer support

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SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer tickets, account & contact information, & more

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Enghouse eKMS logo

Internal & external knowledge base and forum management

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SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. Search engine, internal/external kb moderator tools, workflows, ticketing, custom forms, editor, article templates and snippets, statistics reporting, drafts and much more.

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Aurea CRM logo

CRM w/ integrated campaign management, previously update.CRM

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Aurea CRM - previously update.CRM - is a cloud-based and mobile CRM solution, with integrated campaign management for specific industries and job roles

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Auric Prospector logo

Cloud based solution for managing leads and contacts

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Auric Prospector is an on-demand customer relationship management software that provides a complete view of customers and automates business processes

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Results logo

Grow your business with Results

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A knowledge base is available for all subscribers

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BlueSpice logo

Do knowledge management the Wiki Way!

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BlueSpice is the perfect knowledge base solution with powerful search, real-time collaborative editing and notifications. It offers structured content, book functions, approval workflows, forms, semantic data, import/export functions and robust access management. It's open source and EU compliant.

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Freshdesk Omni logo

Omnichannel customer support software

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Freshdesk Omnifacilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

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Soffront CRM logo

CRM. Marketing. Simplified

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Soffront CRM is an award winning fully integrated CRM solution for sales, marketing, customer service, helpdesk, project management and more. Save without the cost of multiple add-ons and third party partners.

Soffront CRM can be deployed hosted or on-premise.

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ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

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JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Salesboom CRM Suite logo

Online CRM Software

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Salesboom CRM is an online CRM and customer retention software designed to manage your customer base and identify up-selling opportunities. Established in 2003, the Salesboom CRM system has been helping enterprises of all sizes coordinate their customer relationship management and cross/up-selling strategies as well as providing online training courses and support.

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Snapforce logo

CRM, call center and telephony software

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Snapforce combines CRM, call center and telephony to offer a complete CRM with an integrated phone system, ACD, IVR and call center reports.

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1CRM logo

Doing Business, Better

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1CRM is an all-in-one CRM solution which stands out as cost-effective, and comprehensive. Order Management, Service Management, Project Management, Timesheets, Expense Reports, and Vacation Tracking are all included in every version of 1CRM, starting at $12/user/month.

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Salesforce Starter logo

Customer relationship management tool for SMBs

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Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.

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osTicket logo

Open-source customer support ticket system

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osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.

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Apptivo logo

CRM solution for managing customer accounts

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Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

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CA Service Desk Manager logo

Knowledge base management software for the IT sector

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CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.

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SuiteCRM logo

Modular, open source CRM for businesses of all types

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SuiteCRM is an open source, modular CRM that can be configured for sales, marketing, IT or service departments in any industry, in businesses of any size

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Helpshift logo

Digital customer service platform and ticketing system

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Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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Focus Softnet logo

CRM solution for automating sales, marketing & services

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Centra Hub CRM is a CRM solution that helps businesses automate processes related to sales, marketing and services. The platform comes with an appointment scheduling functionality, which enables enterprises to capture leads from websites, forums and social media platforms.

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Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

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Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

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Zendesk Sell logo

All-in-one sales platform for sales teams.

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Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

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Dynamics 365 logo

ERP and CRM applications from Microsoft

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Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

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Track-It! logo

Help desk and asset management

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Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.

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Web Help Desk logo

IT asset and knowledge management

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Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

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