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Medallia Digital Experience Analytics Logo

The tool you need to deliver remarkable customer experiences

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Medallia Digital Experience Analytics - 2026 Pricing, Features, Reviews & Alternatives

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Medallia Digital Experience Analytics overview

What is Medallia Digital Experience Analytics?

Medallia Digital Experience Analytics (formerly known as Decibel) empowers web optimization by tracking, recording, and elegantly visualizing exactly how visitors interact with your digital properties. Its technology is trusted by enterprise brands across the globe, enabling them to step into their customers’ shoes and understand their experiences like never before.

See what your customers see with recordings of user sessions, zoom out for the bigger picture with dynamic heatmaps, and figure out exactly how to boost conversions with in-depth form analytics. These powerful tools and many more innovative features ensure our award-winning technology delivers insights that are impossible to ignore.

Key benefits of using Medallia Digital Experience Analytics

Only by stepping into your customers’ shoes can you truly understand and improve their experiences. With Medallia Digital Experience Analytics you can do just that. See what they see, how they interact with your website, what motivates and frustrates them, and the circumstances that cause them to abandon or convert.

Starting price

1400

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Medallia Digital Experience Analytics’s user interface

Ease of use rating:

Medallia Digital Experience Analytics reviews

Overall rating

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  • Value for money
  • Ease of use
  • Features
  • Customer support
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Medallia Digital Experience Analytics's features

API
Collaboration tools
Content management
Customer segmentation
Dashboard
Data visualization
Experience Management
Heatmaps
Multi-Channel communication
Multi-Channel data collection
Multi-Language
Performance metrics
Reporting & statistics
Reporting/Analytics
Search/Filter
Time on site tracking
User interaction tracking
Visitor tracking
Visual analytics

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Medallia Digital Experience Analytics pricing

Value for money rating:

Starting from

1400

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Medallia Digital Experience Analytics price and value

Value for money rating:

Medallia Digital Experience Analytics support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Live Online
Webinars
Documentation
Videos

Medallia Digital Experience Analytics FAQs

Q. What type of pricing plans does Medallia Digital Experience Analytics offer?

Medallia Digital Experience Analytics has the following pricing plans:
Starting from: $1400.00

These products have better value for money


Q. Who are the typical users of Medallia Digital Experience Analytics?

Medallia Digital Experience Analytics has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Medallia Digital Experience Analytics support?

Medallia Digital Experience Analytics supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Medallia Digital Experience Analytics support mobile devices?

Medallia Digital Experience Analytics supports the following devices:
Android


Q. Does Medallia Digital Experience Analytics offer an API?

Yes, Medallia Digital Experience Analytics has an API available for use.


Q. What other apps does Medallia Digital Experience Analytics integrate with?

Medallia Digital Experience Analytics integrates with the following applications:
Adobe Campaign, Google Analytics 360, XM for Strategy & Research, Qualaroo, Tealium Customer Data Hub, Webtrends


Q. What level of support does Medallia Digital Experience Analytics offer?

Medallia Digital Experience Analytics offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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