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FullStory

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Everything you need to know about your digital experience.

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FullStory Pricing, Features, Reviews and Alternatives

FullStory FAQs

Q. What type of pricing plans does FullStory offer?

FullStory has the following pricing plans:
Pricing model: Free
Free Trial: Available

These products have better value for money


Q. Who are the typical users of FullStory?

FullStory has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does FullStory support?

FullStory supports the following languages:
English


Q. Does FullStory support mobile devices?

FullStory supports the following devices:
Android, iPad, iPhone


Q. Does FullStory offer an API?

Yes, FullStory has an API available for use.


Q. What other apps does FullStory integrate with?

FullStory integrates with the following applications:
Salesforce Service Cloud, Firebase, Tray.io, Appcues, BugSnag, Adobe Commerce, WooCommerce, Google Analytics 360, Amazon Redshift, Split, Jira, UserVoice, Unbound Commerce, Strategy & Research, Qualaroo, Survicate, Tealium Customer Data Hub, Customer Frontlines, Segment, SiteSpect, Unbounce, Convert Experiences, Trello, People Teams, Gainsight PX, Drift, WordPress, Help Scout, Chameleon, Squiz Digital Experience Platform, Salesforce Sales Cloud, Squarespace, Medallia Insights Suite, Pendo, Slack, Sentry, Invoca, Heap, JIRA Service Management, Olark, Mixpanel, Kustomer, New Relic, Intercom, BigCommerce, Iterate, Productboard, Shopify, Zendesk Suite


Q. What level of support does FullStory offer?

FullStory offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

FullStory product overview

What is FullStory?

FullStory is a digital intelligence platform that helps industry leading eCommerce and SaaS Companies understand and improve their digital experiences. By leveraging FullStory’s analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools, customers are able to reduce user struggle, and capture more revenue.

Key benefits of using FullStory

- Illuminate hidden causes of lost revenue. Poor user experiences are impacting your company’s bottom line in ways you might not even realize. FullStory automatically discovers, analyzes, and ranks these opportunities so your teams can confidently focus on the improvements that will yield the greatest benefits.

- Craft an ideal experience with cutting-edge methods.

-Get the big picture while protecting user privacy. While FullStory collects an unprecedented amount of experience data, we do it while holding end-user privacy preeminent. We’ve taken the time to design and implement privacy into every aspect of our platform so you can use FullStory responsibly, knowing your users’ trust is well-placed.

- Empower your team with ground-truth data.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support

Training options

Live Online
Webinars
In Person
Documentation
Videos

Not sure about FullStory? Compare it with a popular alternative

Starting from

Free

Free plan
Free trial
Pricing range

Starting from

35

Per month

Other

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FullStory pricing information

Value for money

4.1

/5

66

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

FullStory features

Functionality

4.5

/5

66

Total features

152

13 categories

Most valued features by users

Data Visualization
Reporting/Analytics
Data Import/Export
Visual Analytics
Dashboard
API
Search/Filter
Third-Party Integrations

FullStory users reviews

Overall Rating

4.6

/5

66

Positive reviews

94

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.58/10
Rating distribution

5

4

3

2

1

44

18

4

0

0

Pros
This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature.
The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.
I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.
Cons
It takes a few seconds to load the video, so I miss the action I was trying to look at.
If I remember correctly, setting it up was a little difficult in our environment because of our stack.
I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.
MH
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Mike H.

VP of Customer Success

Computer Software, 51-200 employees

Review source

Overall Rating

It's like spying... but friendlier

Reviewed 3 years ago

Transcript

Mike H.: Hi, my name's Mike. I'm a VP of customer success in the software industry, and I give FullStory...

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Frank R.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fullstory ushers in a new era of live data analytics

Reviewed 5 years ago

The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Pros

The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Cons

There's not really anything I can knock this product for. It's exceptional.

AR
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Verified reviewer

Online Media, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product for learning about your customer usage! Highly recommend for any product team!

Reviewed a year ago

Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level.

Pros

Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this.

Cons

Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps [SENSITIVE CONTENT] 5 star support!

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Bharath A.

Computer Software, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Too pricey for the features and functionality it supports

Reviewed 7 years ago
Pros

Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Cons

For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.

TC
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Thomas C.

Computer Software, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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State of the art product, but poor customer service and retention, unjustified price increase

Reviewed 5 years ago

Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Pros

It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Cons

Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception. First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

AL
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Angel L.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Awesome tool for Exploring the Potential of User Experience Analytics

Reviewed a year ago

FullStory is a fantastic tool for analyzing user interactions with websites and apps. It is a crucial tool for enhancing user experiences because to its powerful capabilities, user-friendly interface, and efficient analytics. To any company or group looking to improve their online presence and please their users, I heartily recommend FullStory.

Pros

The extensive session replay functionality of FullStory is one of its most notable features. Real-time user interaction analysis enabled us to comprehend the user's path, pain points, and places for improvement. This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature!

Cons

None so far. Enjoying the software so much!

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