FullStory Pricing, Features, Reviews & Alternatives

FullStory

Everything you need to know about your digital experience.

4.55/5 (56 reviews)

FullStory overview

What is FullStory?

FullStory is a digital intelligence platform that helps industry leading eCommerce and SaaS Companies understand and improve their digital experiences. By leveraging FullStory’s analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools, customers are able to reduce user struggle, and capture more revenue.
www.fullstory.com

Pricing

Pricing options
Free
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Japan, United Kingdom

Supported languages

B@2179161
FullStory screenshot: View a timeline of website visitsFullStory Custom Events and FS.Event APIFullStory screenshot: A full visitor history is recordedFullStory screenshot: Sessions are recorded to monitor how visitors navigate the websiteFullStory screenshot: Reports are generated on metrics such as total number of visits, visits by customer segment, conversions, devices used, and moreFullStory screenshot: The highlights page provides an overview of important events and feedback

FullStory user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.4
  4.3
  4.3
Frank R.

Fullstory ushers in a new era of live data analytics

Used daily for 1-2 years
Reviewed 2019-01-29
Review Source: Capterra

The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Pros
The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Cons
There's not really anything I can knock this product for. It's exceptional.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Thomas C.

State of the art product, but poor customer service and retention, unjustified price increase

Used monthly for 2+ years
Reviewed 2019-11-21
Review Source: Capterra

Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Pros
It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Cons
Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception. First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

Minimize review

Bharath A.

Too pricey for the features and functionality it supports

Used weekly for 6-12 months
Reviewed 2017-08-18
Review Source: Capterra

Pros
Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Cons
For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Monish K.

Track the User session and watch them use your product to identify there pain points

Used weekly for 2+ years
Reviewed 2020-04-27
Review Source: Capterra

FullStory has been a really useful tool for analysing the user experience on the Website

Pros
FullStory records the live session of the user who uses the fullstory integrated web application, It records lots of other useful metrics which can be used for analysis these metrics can be customised, The integration of fullStory to the product is simple and easy due to the good documentation an good customer support, The FullStory provides some inbuilt analysis trends which is pretty useful, FullStory provides API's for data extraction,

Cons
I wold like to move the metric data collected to a analytic platform like tableau, which is not achievable right now, i recommend fullStory to provide a inbuilt environment such as tableau for further analysis on the data collected, The metrics stored dose not last for a longer than 90 to 100 days, so we had to write java code to move data from fullStory to databases, fullStory has provided api's to support this data movement

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Nikola S.

Great for understanding user behavior

Used weekly for 1-2 years
Reviewed 2020-07-28
Review Source: Capterra

FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble. I recommend it for any SaaS company looking to better understand the behavior of their users.

Pros
It lets you view what your customers are doing on your website and how they interact with your product. It's great for learning which features and functions of a website make sense and which ones are poorly designed and confusing users. Really invaluable tool for UX/UI Research, but also for Customer Support, because you can easily see what problems a user had when using your tool, for example if you are a SaaS, and then quickly identify their problem.

Cons
Sometimes the software loads slowly, especially if you have a few other apps open at once. It probably takes up a lot of memory from the computer. Also, at times when watching a user's session, it will randomly pause at a point, we then have to refresh the page and start over. Probably related to the app loading slowly and taking up a lot of memory.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

Minimize review

FullStory pricing

Pricing options
Free
Free trial
View Pricing Plans

Contact FullStory for pricing details.

FullStory features

API
Activity Dashboard
Collaboration Tools
Dashboard
Data Import/Export
Data Visualization
Performance Metrics
Predictive Analytics
Real Time Analytics
Reporting/Analytics
Search/Filter
Third Party Integrations
Visual Analytics

Ad hoc Reporting (192 other apps)
Benchmarking (128 other apps)
Customizable Reports (149 other apps)
Dashboard Creation (127 other apps)
Data Connectors (179 other apps)
Key Performance Indicators (139 other apps)
Reporting & Statistics (204 other apps)

Videos and tutorials

Additional information for FullStory

Key features of FullStory

  • Action filtering
  • Analytics
  • Analytics
  • Behavior tracking
  • Blacklisting & whitelisting
  • Click tracking
  • Co-browsing
  • Collaboration tools
  • Console recording
  • Custom events
  • Custom variables
  • Customer experience management
  • Data import
  • Data recording
  • Data visualizations
  • GDPR compliance
  • Heatmap
  • Notifications/alerts
  • Omnisearch
  • Page speed metrics
  • Search functionality
  • Segmentation
  • Session history
  • Session replay
  • Single sign-on
  • Third party integrations
  • Trend tracking
  • UX management
  • Visitor journey recording
  • Visitor tracking
  • Website visitor tracking
View All Features

Benefits

- Illuminate hidden causes of lost revenue. Poor user experiences are impacting your company’s bottom line in ways you might not even realize. FullStory automatically discovers, analyzes, and ranks these opportunities so your teams can confidently focus on the improvements that will yield the greatest benefits.

- Craft an ideal experience with cutting-edge methods.

-Get the big picture while protecting user privacy. While FullStory collects an unprecedented amount of experience data, we do it while holding end-user privacy preeminent. We’ve taken the time to design and implement privacy into every aspect of our platform so you can use FullStory responsibly, knowing your users’ trust is well-placed.

- Empower your team with ground-truth data.