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NetBase Quid Pricing, Features, Reviews and Alternatives

NetBase Quid product overview

What is NetBase Quid?

NetBase is a real-time social business platform for global companies to manage their brands, build businesses and stay connected with their customers.

Key benefits of using NetBase Quid

  • NetBase's advanced NLP (Natural Language Processing) technology is capable of understanding and classifying complex language to ensure that business are making decisions based on accurate data.

  • NetBase’s patented language processing technology is capable of reading social media posts in 42 languages.

  • As well as multi-language, the NetBase Slanguage Tracker can interpret slang, alternative spellings, emoji’s and more, to give businesses accurate insights on customer perception of their brands. It's able to understand and decipher modern social media speak, enabling businesses to track how social media language is evolving.

  • NetBase provides businesses with deep insights into the attitudes, emotions and purchasing behaviors of their consumers.

  • By helping businesses to understand the emotional drivers of their audience, NetBase enables them to create engaging content for specific audience segments.

  • NetBase measures passion for a brand, person, category or topic enabling businesses to understand their customers’ feelings and then act accordingly.

  • Rich data visualizations of brand performance are delivered and presented to users in easy-to-read charts, graphs & heat maps.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Videos
    In Person
    Documentation
    Live Online

    NetBase Quid pricing information

    Value for money

    4.0

    /5

    40

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    NetBase Quid features

    Functionality

    4.2

    /5

    40
    Total Features61 10 categories

    Most valued features by users

    Data Visualization
    Reporting/Analytics
    Reporting & Statistics
    Dashboard
    Activity Dashboard
    Performance Metrics
    Real Time Analytics
    Customizable Reports

    Functionality contenders

    NetBase Quid users reviews

    Overall rating

    4.6

    /5

    40

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.29/10
    Rating distribution

    5

    4

    3

    2

    1

    26

    12

    2

    0

    0

    Pros
    This tool is easy to use and has great UX. The offerings that it does have are nice.

    AR

    Anonymous Reviewer

    There is a real community feel where users of Netbase share use cases and help each other. Customer service is amazing even from the other side of the world.

    AR

    Anonymous Reviewer

    Over the past decade, I've had the pleasure to see the social intelligence field mature as well as had opportunity to work with a variety of social intelligence tools.

    TT

    Ted T.

    Cons
    Sometimges the tool counts things as negative when it should be the oppositve. I think this occurs because it alalyzes the sentences and not the paragraphs.

    jg

    jobin g.

    Setting up each part could be confusing and might not give you the result you want. It's a real try and error experience.

    AR

    Anonymous Reviewer

    This learning curve can be frustrating and reduces efficiency.

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Netbase is the best-in-class social listening tool I've used

    Reviewed 4 years ago

    Audience focused behaviors, their passion points, and interests are key things we try to gain deeper understanding in. Once you have certain topics/themes you like to analyze this helps us to understand the different nuances and to be able to quantify them.

    Pros

    They provide so many different ways in which you can analyze the data. As long as you have in-depth training of what the tool provides the power to uncover rich insights is at your fingertips. I like the unlimited number of topics and themes and how you can get creative with them. Love how you can create an authors-based theme to gain deeper insights into their behaviors outside of your brand space.

    Cons

    I don't have anything in particular that I dislike but one thing I wish that social listening tools can do is categorizing completely unstructured data into similar content and topics (like Quid). Most social listening tools are a query-based set up, so if you miss a keyword there's potential you might miss something.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    NetBase for social listening

    Reviewed 5 years ago

    We use NetBase primarily to monitor our brand health but over the course of the last 3+ years that we have been with NetBase, our account manager/reps have helped us discover several other ways that the platform can provide intelligence. We now use NetBase for competitive analysis, crisis management/monitoring, and campaign performance. These are all areas that our organization had never before had insights to. It has also helped us become better connected with our different business lines/industries.

    Pros

    --NetBase's overall dedication and efforts towards improving the system, releasing regularly scheduled product release updates. --Superior customer service and always so very knowledgeable. Our account reps have truly become an extension of our organization and really get our business. --Visualization/ visual dashboards make insights easy to understand, especially when we are distributing reports to key stakeholders throughout our organization who may not be as familiar with our world and lingo. --The platform does a remarkable job deciphering emojis/emoticons, slang, and alternative spelling. --Customizable dashboards/dashboard templates have made my life as a social media analyst MUCH easier.

    Cons

    The dashboard reporting formatting can be a bit tedious at first in terms of ensuring all of your metrics/widgets fit together on the same page.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Great tool, good price.

    Reviewed 4 years ago
    Pros

    There's is so much you can do and so much you can analze. You can soft by perople, where they live and who they are. Being able to break things down this way is a huge plus.

    Cons

    Sometimges the tool counts things as negative when it should be the oppositve. I think this occurs because it alalyzes the sentences and not the paragraphs. A lot of time, the topics can be this dificult. Customer service has been really helpful but it's hard to get a hold of them.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Social Listening Success

    Reviewed 5 years ago

    Campaign tracking - When you launch a campaign, you can analyze it over time to [see] how things go. Disaster control - if something bad happens for you or your client, you can see in real time the things they are saying, so you can figure out how to fix it. Disaster tracking - if sentiment gets too low, you can set up an alert so you can immediately see what is going on in order to identify the...

    Pros

    Demographics are HUGE. You can analyze topics by people, where they live, and who they are. That way you can delve into cultural nuances. Being able to see patterns in how people react to news, campaigns, and and brand changes. Sentiment. Always sentiment. This helps us to figure out what people really feel. NetBase even accounts for sarcasm and can analyze emojis.

    Cons

    Sometimes sentiment analysis slips up. It can count something as negative when it is really positive, because it analyzes the sentence and not the paragraph. Neutral sentiment. A lot of the time, a topic can be 80% neutral, which makes analyzation difficult. Customer service - when you run out of hours, you can no longer get help, which is frustrating.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Netbase Review

    Reviewed 5 years ago

    I work in the research team for a media agency so I use Netbase for something different each time I log in. Each of our clients have different aims and objectives from monitoring product launches to events to investigating brand sentiment. We have monthly brand reporting set up for clients and work with others on a more bespoke ad hoc basis. It is also great for new business pitches because it allows us to gauge people's reactions to new brands that we haven't worked with before and show that we have some insight for them right from the start.

    Pros

    Netbase is so easy to use, you can also choose whether or not you want to use Boolean which is great. They are constantly releasing new product features There is a real community feel where users of Netbase share use cases and help each other Customer service is amazing even from the other side of the world

    Cons

    With the product itself I can't think of any cons, I have tested a lot of other social listening tools and Netbase is by far the most intuitive and has the best functionality. The only downside is the cost of the different products and that they don't all come under one fee - If I were a small business I don't think I would be able to afford Netbase,

    NetBase Quid FAQs and common questions

    NetBase Quid has the following pricing plans:
    Pricing model: Subscription


    NetBase Quid has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    NetBase Quid supports the following languages:
    Chinese (Traditional), English, Japanese, French, Portuguese, Chinese (Simplified), German, Spanish


    No, NetBase Quid does not have an API available.


    NetBase Quid integrates with the following applications:
    Khoros Marketing, Zapier, Domo, Hootsuite


    NetBase Quid offers the following support options:
    Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base

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