ChatWork Pricing, Features, Reviews & Comparison of Alternatives

ChatWork

Chatwork is a group chat app for business

4.63/5 (24 reviews)

ChatWork overview

Today, it’s harder than ever to work as a team. There are too many emails, too many meetings and too many files to keep track of everything. With team members in different time zones, projects take much longer to complete than planned. It can be frustrating, stressful and teamwork falls apart. Teams need an easier, more streamlined way to communicate and work together.

Chatwork provides teams with a new, streamlined way to work. There are chat rooms for each team project. Conversations about each project stay organized in their separate rooms. Every team member can see progress, details and decisions and participate in real-time. ChatWork represents the common ground for teams to bond, stay in sync and work happily together.
www.chatwork.com

Pricing

Starting from
$4/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Canada, Europe, Japan, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Japanese, Spanish, Taiwanese, Thai
ChatWork screenshot: ChatWork group chat roomsHow To Get Started With ChatWorkChatWork screenshot: ChatWork task managementChatWork screenshot: ChatWork file managementChatWork screenshot: Video chat

ChatWork reviews

Excellent
15

Very good
9

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.5
  4.7
Hobart Swan

Chatwork Beats Email 90% of the Time

Used daily for 1-2 years
Reviewed 2016-10-20
Review Source: Capterra

We have all sorts of way to communicate available to us these days. But usually, when working with clients (I run a content-production company), I used to use email. It was easy to get to. It created a good record of conversations. It was easy to search. But... it... is... so... slow. I found out about Chatwork and started using it with one of my clients, and the entire nature of our communication changed. I guess I'd put it this way: email is a form of communication: Chatwork is a conversation. It's like texting, but you can do it from your desktop too. It does everything that email does (easy to use, get to, archive, search, etc). It just turns communication into conversation which, I think, helps me build stronger relationships with my clients. And for a freelancer, building those relationships is the key to creating long-term customers. I think email still has a place. I still use it. I just use it much less.

Pros
I like the way Chatwork was easy to install, was immediately understandable, and enabled me to really start to talk with customers instead of exchanging messages. I don't always use Chatwork in real time. Sometimes I post a comment or a file or video or something in the middle to the conversation I'm having with someone, ask them to take a look at it, and post a comment when they're finished. It's a big help to be able to connect the file/video.etc directly to the conversation. What's cool about Chatwork too is that you can see exactly when and with whom you shared the document or whatever and, hopefully, what their reaction to it was.

Cons
I guess I'm not terribly crazy about the overall interface. I think it looks a little drab. I'd like to see them make it a little cheerier. But I like the way you can put emoticons into the conversation to make sure the recipient is reading the post in the way you intended.

Response from ChatWork


Glad to hear how often ChatWork beats email for you and your team and that you've found the product easy to use. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron Emmanuel Galang

Chatwork Walk The Talk

Used daily for 1-2 years
Reviewed 2018-04-10
Review Source: GetApp

Pros
First of all it's easy to install for Desktop and Mobile, even the web platform it's very easy to use if you are in an agile team you'll understand why this is an effective messaging system. I like the "My Chat" which you can send personal/private conversation for yourself, I mean if you have to remind yourself for some links to test or links for some tutorials. And my favorite function that Chatwork have is the Search bar, because whenever I need to find some credentials regarding our on going projects I just have to type a keyword regarding the topic/credentials I need to find.

Cons
For me sometimes the notification alert does not really work for my desktop as well with my mobile, that's why my teammate sometimes remind me that there's a message in our group chat at Chatwork.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Abimbola Kolor

Chatwork makes me work faster.

Used daily for 6-12 months
Reviewed 2018-09-12
Review Source: Capterra

Primarily Chatwork has improved the speed with which we work in my organization :we now send more of real-time chat messages as against constantly exchanging emails within my organization. While also keeping us better organized by making it possible to save all of our information exchanges in one place and organize them by project or topic ,thereby simplifying the process of searching through them whenever we need to.

Pros
I like the basic funtionalities Chatwork provides me at work ,enabling me exchange files easily with my fellow colleagues ,likewise have conversations on video calls.Its task management features has improved the speed at which I get tasks completed at work. I am also able to use Chatwork across different operating systems and different devices ,thereby providing me with ease of access : which is a key factor in the modern workplace ,where staffs are never static. Lastly,it integrates with my favorite browser - Chrome.

Cons
The task assignment functionality will be better designed as a checkbox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Chat to work!

Used daily for 1-2 years
Reviewed 2018-09-04
Review Source: Capterra

In overall, it is a usable messaging application. That allows you to communicate within the company. It also sends mail to remind you that you have unread messages.

Pros
1. Easy to use. like the tagging of receiver of message in the group chat. 2. allowing me to select, copy or quote the message, then attached it to your reply. 3. Able to view all the messages from the start of the group chat, even if you join in the middle

Cons
1. it has a limited number of group chat your allowed to join in. And that's the difficult part of using the application, because we have a lot of different group chat needed to join in. You need to upgrade first your subscription in order to join.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Matt Caldecutt

Move your team beyond e-mail with ChatWork

Used daily for 6-12 months
Reviewed 2016-09-06
Review Source: Capterra

E-mail eliminator ChatWork has enabled me and other members of my team to reduce the volume of digital correspondence that would normally be a part of one project to almost nil. In addition, tasks are easily pulled out of messages and made visible to all, meaning nothing gets lost in the ether. Overall, it's a great way to be more efficient and move beyond e-mail effectively.

Pros
The ease of use means that that getting the team up to speed on its use didn't require extensive training.

Cons
I have been able to forget a few team members' e-mail addresses since we use the platform more.

Response from ChatWork


Thanks for the feedback, Matt. We hear that from other companies, too - that ChatWork either drastically reduces or eliminates email. Glad you've tried the product on our various platforms, too, and had a good experience while "on the go."

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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ChatWork pricing

Starting from
$4/month
Pricing options
Free
Subscription
View Pricing Plans

With ChatWork's free version, users enjoy full functionality. The only limit is the number of chat groups.
Personal version is $4 per month for unlimited group chats and 10GB storage.
Business version is $20 per 10 users ($2 per user) per month, for unlimited group chats and 100 GB storage.

ChatWork features

API
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
File Management
SSL Security
Search Functionality

Access Control (183 other apps)
Activity Dashboard (132 other apps)
Activity Tracking (122 other apps)
Calendar Management (107 other apps)
Commenting (166 other apps)
Customizable Branding (130 other apps)
Document Management (135 other apps)
Document Storage (166 other apps)
Drag & Drop Interface (143 other apps)
Permission Management (167 other apps)
Projections (123 other apps)
Third Party Integration (161 other apps)

Additional information for ChatWork

Benefits

Chatwork is available in five languages and accessible through desktop browsers as well as through a free app on iOS and Android.

Chatwork combines secure messaging, video chat, file sharing and task management functionality in one platform.

In addition to a communication tool for a business’ internal teams, Chatwork allows users to invite people outside of the organization into chat groups which can be ideal for communicating quickly with clients.