ChatWork Chatwork is a group chat app for business ( 4.63/ 5 24 reviews) 138,795 Alternatives to ChatWork
Explore a recommended list of ChatWork alternatives for your business in 2019. Compare alternatives to ChatWork side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
A single place for team communication and workflows
What users mention about Slack See all reviews I like that Slack has improved our communcation by having everyone on the same chat system, and that it works effectively and reliably. We use this all the time and we love that it's simple fun and easy to use. It's very east and helps eliminate inbox clutter. The overall experience with slack is really great, way better than email and almost perfect but not 100% perfect (see cons).
Chat-based workspace in Office 365
What users mention about Microsoft Teams See all reviews The functionality and cleanliness of the 365 apps are amazing. The cloud makes it great to access greater storage and share with team members. The ease of access and simplicity is what I love about office 365. There is very user friendly and helps me save a lot of time. Amazing, workers love it because the space is perfect, the apps are useful and it facilitates the documentation a lot.
A visual collaborative platform for your great projects
What users mention about Quire See all reviews I like how it’s easy to do. I love the option on the left-hand side of the screen that helps me focus on my most recent or active tasks. Someone finally gets it. Gives great peace of mind to lay out what I have to do in a well-organized fashion and I love the simplicity of the app. Ease of use, helpful tutorial, great support. Couldn't have found a better solution for our task-tracking needs.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Social intranet software platform
What users mention about Noodle See all reviews Some formatting lost when copy/pasting from other applications. It's a more fun way for employees to interact than just via email. The best thing about this piece of software is the easiness to use. Has all the necessary functionally for a intranet site.
A simple and secure way to connect your organization.
What users mention about Workplace by Facebook See all reviews It is interactive which helps. You can also ask for recommendations which helps too in deciding on which places you will have the most luck at. Love that all our organization can have a fun way of posting about their accomplishments without bogging up email space. I love being able to communicate with my team in order to effectively collaborate, and Workplace is a super easy way to do that.
Work management solution for teams & enterprises
Online project management tool for developers
What users mention about Backlog See all reviews I can't have the statistics I want at Home, I can't see overall my project. I Hope Backlog can be developed and help us more in the future. Absolutely fantastic way to manage your pest control business. Managing has never been so easy. M very happy working with Backlog tool. Email notifications are insanely useful for tracking changes.
All-in-one product management platform & roadmap tool
What users mention about productboard See all reviews Awesome product and nice new insight compared to other product management tools like Aha.io. I had a tiny bit of trouble getting a hang of the UI the first few hours. Which was frustrating at first, then I watched a few tutorials, got the hang of it, and was off to the races. The lack of automated communication back to customers when a feature is progressing would be my only negative so far.
Agile project management for software development teams
What users mention about Zoho Sprints See all reviews We are having a good experience. Solve our way of seeing and communicating about the project. This software is very valuable and important to us. Online shopping systems is more popular trade market. The good thing that i liked about zoho sprints. What users mention about ActiveCollab See all reviews Active Collab is affordable, has the ability to set individual permissions, and does a good job at helping users learn the system. Nothing serious to complain aboutbut I missed the Zapier integrations which disappeared after the launch of the new version (they are back now). The one that I like the most about this software is the quality of service versus to the cost. As I found, it is one of the best in the market.
Project & Issue Tracking Software - See why we're #1!
What users mention about JIRA Software See all reviews The ease of linking tickets, great visibility and powerful team reports. Very scaleable and works great together with Confluence. What I like most about Jira is that it consists of numerous interesting features. I like its extreme ease of use. This solution allowed my team and me the ability to track our projects in a sufficient manner that lead to great project success.
Manage your projects from start to finish with Wrike
What users mention about Wrike See all reviews Stellar software and people. Wrike and its team are outstanding and have created the best project manager solution out there. Easy to use, once you have information in repeating for the next project works great, love the gannet charts, love the integration with gmail. Good reports to read, easy and clean app to look and use. Good way to share comments and notes with each other on different projects.
Project Management Made Easy
What users mention about monday.com See all reviews Simplicity, nice UI and awesome support. One of the greatest things of this product is the ability to customize the boards. The experience is very amazing as it helps throughout in your projects,communication and simplifies work. The allowed gifs, i like them, the ability to track when pulses were created or changed, its amazing, and the comment section.
Award-Winning Project Management Software
What users mention about ProjectManager.com See all reviews This company should be ashamed of how they communicate to their customers that are actually willing to pay for this bad product. Nice tool to Manage your Projects with so many advanced features. Its great to have a Strong Support team whenever we needed extra help. This is very good and fantastic app to work while doing projects. It has some unique feature which is useful.
An online work execution platform for any size organization.
What users mention about Smartsheet See all reviews I would give Smartsheet an average medal, some features are good but some have to be really well understood to do it. Its not easy to understand. This product has no limit such a great improvement on our team on discovering this product exist! such a GREAT product. We are using this product for a long period of time and this product helps us to improves a lot of things in our team this product is AWESOME.
Project management and collaboration tools
What users mention about Easy Projects See all reviews Easy, intuitive, has most of the necessary functionalitites, very good and quick support, wonderful video tutorials. I like this because it makes it easy to keep track of the progress of projects. I recently discovered the timer and love it. I love the dashboard and appreciate that I can see when my tasks are completed. I also appreciate the emails I get when a new task is created.
Real-Time Team Collaboration & Project Management Software
What users mention about Samepage See all reviews Overall experience has been amazing. I can access important documents everywhere and can track progress on projects. It's not perfect, and there are many things they could do to improve it, but the team appear to be constantly adding features and improving it. My overall experience with Samepage has so far been amazing and I have already recommended it to a few of my friends.
Online Enterprise Work Management Software
What users mention about Workfront See all reviews The software has great capabilities, user friendly and WF community has been a wonderful support to learn about best practices. Overall, still in implementation but really going at a good rate. Our workfront consultant has been amazing and super helpful. Of all the products we reviewed during the sales process, this was the best and we are still happy with our choice.
Project Management, Resource Planning, & PSA software
What users mention about Mavenlink See all reviews It also has a really nice client facing functionality with awesome proofing capabilities for creative agencies. I like how easy to use this software is, the functionality and design are great and the site is very easy to navigate. User friendly interface, easy to implement, great time tracking tool, project budget control, best access level management, and so on.
Project Management, Collaboration and Bug Tracking
What users mention about Zoho Projects See all reviews In general Zoho have fantastic tools, the constant updates and improvements are great bonuses and the support is always quick and friendly. Highly customizable and effective program with a good value. Would recommend to anyone who likes a lot of options. The time tracking is easy to use and a clean design. The ability to move task lists between projects and things is also a great feature.
Project and work management for teams of all sizes.
What users mention about Asana See all reviews It is free or inexpensive and is super robust. I love the clean interface, short learning curve and the ability to share tasks with my team. I love how easy it is to start using, but how helpful it it is at the same time. It's a wonderful balance between features and ease of use. Solid (not perfect!) mobile app that keeps improving. Good pace of enhancements with legitimately good customer success emails about them.
Collaboration and task management tool
What users mention about MeisterTask See all reviews I love the intereface - it's really beautiful to use, very intuitive and I love how you can customise the backgrounds. I need something which is appealing to the eye and is fun to use. Makes work so much more fun and easy to track. I had problems with having a overview about the tasks in my team. Now we can shortly assign the tasks and nothing gets lost in the chain.
Docs, tasks, & spreadsheet collaboration with built-in chat
What users mention about Quip See all reviews Sometimes it is hard to undo your action for example by mistake if you delete anything in a doc, the normal undo command does not work. Shared spreadsheets are incredibly functional and helpful. Keyboard shortcuts are amazing. Very easy on the eyes - awesome UI/UX, it's clean and easy to work with, nice and organized.
Workstream collaboration that maximizes your team's output.
What users mention about Karbon See all reviews It is easy to use from the get-go and visually pleasant to be in. I love the continual innovation by the Karbon team. My Motto for every day is "How can I help you today" and Karbon is my best asset For helping others. If one team member is not working on the app properly it is hard to track and pay per user could be quite expensive.
Cloud-based organization & collaboration tool
What users mention about Airtable See all reviews Airtable has truly been an amazing addition to our organization and we recommend it to anyone looking for a user friendly data solution. Perfect for beginners or those on a budget, as well as those who care more about function and form than beauty. AirTable makes working with spreadsheets more effective and fun than when I usually work with spreadsheets. I like that it is flexible.
Productivity suite for freelancers & SMBs
What users mention about todo.vu See all reviews Last but not least, the support from the founder himself is truly outstanding. It's very easy to get accustomed to it and the time tracking part is excellent. I run every aspect of my business with it. A perfect fit for freelancers and agencies.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. The best part of the software that I liked personally is, the way it helps us in creating the landing pages effortlessly and efficiently. Customer service was amazing and the platform was suprisingly so easy to use.
Enterprise Social Collaboration Software
Meet, train and present anytime, anywhere.
What users mention about Onstream Webinars See all reviews The quality seems to be better than what I have observed with other companies. I purchased an external microphone. Good connectivity, quality of the picture and audio. The Webinars are useful and very easy to learn from.
A mobile-first communication app for non-desktop employees
What users mention about Beekeeper See all reviews And the backend/dashboard is very easy to understand. Good analytics and functionalities like the worker bees or campaigns are very useful. We have had fabulous service with Beekeeper. The staff has been great to work with. Easy to use, awesome functionality, flexible tools, intuitive for users, very scalable for small and big groups.
Enterprise private social network
What users mention about Zoho Connect See all reviews Powerful team-collaboration tool with stunning extras and a generous free plan. Great for channel communication in real time, using Feeds. The Groups was a great space for collaborative work. Lastly I like the way in which it integrates with my useful applications so I can easily switch between them.
Web conferencing tool to host online meetings and webinars.
What users mention about Zoho Meeting See all reviews I usually say ZOHO is notorious for bad customer support, however, I haven't had any issues with this product. Great application to conduct your meetings on a regular basis. As compared to zoom this is also good to keep it as an option. Daily dev sprint meetings, external consultant management/meetings. Great sound quality and ease of use.
Commmunication & collaboration solutions for your business
What users mention about Jive See all reviews Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.
Process management solution for small to large businesses
The Lean management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
Productivity platform for managing teams, projects and tasks
What users mention about UpWave See all reviews My coworkers assign me tasks from their board but it's a pain to manually copy it over to mine so I can have everything in one place (unless I'm unaware of some functionality of course!). I just love this software, I give me clear picture to manage my any project. I just feel free after all my task & project in it. Great Organizational Software with room for growth.
Communication and collaboration platform for teams
What users mention about Flock See all reviews It does not have any plug in for Microsoft suite. The notifications were a bit annoying and the bot is a bit annoying at times messaging you for no reason just to get you to use the app. M totally in love with this app. Out of all others which provide this service, this is the most user friendly and the most effective. Very good design, easy to use, and provide lots of very useful features, especially the video conference which is very good for my team.
Professional service automation tool built on Google G Suite
Enterprise Agile Program Management
Project & ticket management tool for teams
Customer Onboarding Success in Salesforce
Workflow & business process organization and control
Web-based project management solution for SMBs & enterprises
Agile, No-code Business Application Platform
What users mention about Kintone See all reviews The development time was a matter of months from start to roll out. The people we worked with were wonderful, honest and smart. Support can be slow to respond sometimes, but overall it's a great product and we are happy. My experience has been very positive. Customer service has been amazing and I've been able to reduce a lot of paperwork that's done manually.
Next generation QMS software for compliance and automation.
What users mention about Intellect See all reviews I also love the drill-down capabilities and so forth. I would say it's some of the two best assets in those features in the product. Can quickly build a web application and automate the business process it supports. Smart, competent, and friendly support team. The ease of global deployment was a significant benefit in our implementation.
Task & project automation for growing teams
Agile project management software
Workflow management for marketing and creative teams.
What users mention about inMotion See all reviews That is until they got into it - they are all now using InMotion and have been very happy with the program. However, actually reviewing anything can be a frustrating experience. The UI is difficult to navigate on both mobile and tablet. Their written policy, as it appears on their site regarding the cost of website transfers is misleading.
The app goal-driven teams use to raise their velocity.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. The ability to retrace steps, or downloaded almost anything to. CSV format, to name a few, is an amazing feature. Pros: Almost too many to mention. The ticketing system is awesome, it can be customised extensively.
Your adaptable & easy to use quality management solution
What users mention about QT9 Quality Management See all reviews I also find the management review module excellent, and has saved me a lot of time in terms of how I used to manage this feature. Great product for small size companies and also nice to manage multi-sites of small sizes. I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place.
All-in-one, client-focused project management for teams.
What users mention about Avaza See all reviews Clean, Inviting and uncluttered User Interface. Really Powerful Reporting ( Amazing number of filters). I can recommend my customer/user to use this service so they can simplify their task. I am still trying this and getting some awesome result. I just get confused and get lost with so much reporting options. Also, I think the report should be under every particular subject.
Enterprise Project Management Solution
What users mention about Clarizen See all reviews If you are prepared to work with a few manual steps, for the time being (that hopefully will improve), it is a great value product. Working with Clarizen is always easy, they are incredibly helpful and their Professional Services support is outstanding. The reporting suite is also very good and there seems to be a keen drive to continually improve the product.
Project Management & Time Tracking For Teams Of Any Size.
What users mention about ProWorkflow See all reviews We run an accounting firm with over 1,000 tasks per month with it. The support is outstanding, very responsive and helpful all of the time. The ability to task and track and invoice are fantastic, this really has changed the way we work for the better. The ease and customisation options. Clean and clear view dashboards and flexibility has been great.
Time tracking, task management, & project management.
What users mention about Intervals See all reviews Intervals introduces new features every quarter or so one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often. Would be wonderful to have that feature. Otherwise it has been a overall good experience. Its giving you a chance to try the software before buying it, which is very smart because you will like the software and will ending buying it.
Agile project management tool for developers
What users mention about Pivotal Tracker See all reviews Experience has been great so far. Another important thing to note is it's not UI heavy so it works better than other solutions of its kind. I love how simple estimates are on stories, how it tracks velocity, how easy it is to use and it's a great price point for my business. Have been using this tool for 2.5 years, that is great proof of this tools user friendliness & quality.
Collaborative task & project management software
Time billing & PM software for SMBs
What users mention about BigTime See all reviews I decided to reach out to Customer Support and my issue was solve in less than an hour. Mary was awesome and I wish I had reached out sooner. Nancy - Customer support representative was awesome. She was able to solve some issues perfectly. I like how clean it is - our bugdets and hours are all tracked neatly now. Before it was all done manually, with the help of a spreadsheet.
Xero owned financial project management software for SMBs
What users mention about WorkflowMax See all reviews Integration with Xero is really the biggest benefit... also their estimate-to-invoice system is pretty good. It is cloud based, secure, you can easily view your work in progress and it works seamlessly with Xero. I really enjoyed this , because it was so simpe to use. The training was easy and i really liked how quikcly i was able to pick it up.
Project & workflow management for the creative industry
What users mention about Workamajig See all reviews The platinum update was a great improvement upon the old system with some great features for working on smaller projects. As a Workamajig Admin I am extremely impressed with it's ability to help manage projects. The product suffers from an inability to focus, and tries to be all things to all people. The interface is really clunky and not intuitive.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company. The feature set of Agile is right up there with the best of the best, but at a much better price point. Very user friendly and easy to use. The dashboards are very good and can be personalised according to the sales funnel of the company.
Project management software for the bigger picture
What users mention about Teamwork Projects See all reviews I love the comprehensive nature of Teamwork PM, it allows you to see all the outstanding tasks and their current status. Very nice program with great potential to grow, and a team that seems interested in continuously improving the product. Development team are super open to feedback and input. Email integration is amazing and the Gantt chart is fantastic.
Automation software for all Professional Service Businesses
What users mention about Accelo See all reviews We have lost data on their platform, had hundreds of bugs, and there is limited or no support for users. It is little surprise that they have such a high 'churn. The overall experience is great and the functionality to manage all the different functions/areas in one application is amazing. I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time.
CRM for lifelong customer relationships.
What users mention about Insightly See all reviews Insightly might offer the best bang for your buck when it comes to CRMs. The ease of use is great and the layout/design is very clean. The best part of it is the integrations. The apps you can integrate with are perfect for the operations of a sales team, or any team. Excellent CRM with robust features. Great for established businesses as well as start-ups.
Timesheets & Project Management Software
What users mention about FunctionFox See all reviews It's very self explanatory and the help button for each page is invaulable. Plus, the customer service is outstanding. FunctionFox has really allowed us to focus on the fun part of our jobs ' being creative. Pros: Simple, clean design, easy to use. As far as I'm concerned the current schedule process in time fox is a waste of time. I also dislike that when I change tabs in one job I have to refind it again when the page changes.
Fully integrated planning & execution platform
What users mention about Cascade Strategy See all reviews A terrific product and some great professional advice to support strategic planning and execution. I love how easy and quick it was to implement, and with the available training, it made the process even simpler. Introduced significant efficiency gains in relation to performance management and reporting.
Powerful project management and collaboration platform
What users mention about Hive See all reviews There are so many features that I love about Hive. My favorite is that you can tailor each project view to what works best. It was so nice to be heard and to have my feedback appreciated and implemented. I love everything i can be able to do and measure at any time on my phone, ipad and laptop, so i love to give a follow up wherever i am.
Online whiteboard for real-time team collaboration
What users mention about Miro See all reviews Another nice benefit is the ability to add images and media directly inside the board, this is great for reference materials. I have a great experience with Realtimeboard, always a good time and beautiful results. More playful & important stuff is out- like where am I on the entire board, presentation settings.
Secure document collaboration & project management
What users mention about Huddle See all reviews I am SWOTing Huddle as we are trialing the software for enterprise use. Some major flaws that are hard to ignore with a couple I consider "critical points of failure. Its also got good tracking capabilities. I also liked how simple it is to share files/folders between different teams. I work with large documents and I’m struggling to navigate back to my original spot in the document (after clicking on an in-text link). I must be missing something.
Digital Workplace Solutions Tailored for Your Business
What users mention about MangoApps See all reviews The platform is also really good for sharing posts which are light-hearted e.g. good news in the company, awards etc. I also love the ability to create a link, for both internal and external individuals, to share documents and other data with. Sometimes the updates are pushed and changes made to the UI or to functionality (which sometimes cause bugs) with little to no warning.
Create, organize, and discuss work with your team
What users mention about Atlassian Confluence See all reviews The most interesting feature is the ability of adding screenshots easily also the ability of resizing them automatically is splendid. In addition, Confluence allows for screenshots to be easily added, which is awesome, and it automatically resizes them, which is amazing. Atlassian is very good with support and they know their stuff they are responsive and will help you through your issues.
Complete Application Lifecycle Management
What users mention about SpiraTeam See all reviews Excellent company to do business with in all aspects. Outstanding Sales, Service, and Product. Solution complexity is good for managers and overview, graphs is good and transparent to users, notification is understandable. It is great for agile approach to software development. It provides great integration from Requirement to Development to Testing to Completed.
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. Great product, great team, great value to our business. Elev.io is an amazing knowledge base for in-app help.
Live chat support & real-time website visitor monitoring
What users mention about Provide Support See all reviews There is nothing particularly flashy or great about it, but it does a good job. We are VERY pleased with your live chat product. More satisfied than we expected. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats.
AI-powered front desk assistant
What users mention about FrontdeskAI See all reviews The customer service was excellent and every person I spoke to was helpful and friendly. FrontdeskAI has helped us not lose customers. Their customer service is amazing and our clients love it. The first stages of set up and use can be slightly frustrating, however as the system learns more about our business these troubles subside.
Natural language processing powered chatbot + live chat
Cloud based hospitality & vacation rental software
Multi Channel Live Chat Software for Website Engagement
AI-powered customer engagement platform
Multi-channel Customer Communication Platform
Cloud-based customer service solution for firms of all sizes
Live Chat Software and Virtual agent for SMBs
All-in-one Website Visitor Engagement Tool
Live chat software for SMBs and Enterprises
What users mention about Zendesk Chat See all reviews Their auto-idle kicked in if their window was idle, even if the user was still using the computer, which makes it frustrating and pointless. Users can track their progress by pulling weekly metrics which is really helpful to track you progress. Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.
Live Chat software for modern messaging
What users mention about Freshchat See all reviews It looks good and if it had worked it would have done some nice things like linking with Freshdesk and Facebook. Superb as a customer support tool for quick communication with clients. Both to provide information and to resolve issues. Great tool for providing real time support. BOTs functionality is great for automatizing.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Love it when I visit a site that has LiveChat. Love that it is free for the end user.
Hassle free live chat re-imagined for business growth
What users mention about Zoho SalesIQ See all reviews I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help. The personalization of the chat is easy and good looking...Everything is perfect. We are a small company, so any missed interactions with customers is painful.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Build your bot now, no coding required.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Their support is amazing and friendly - regardless of you being a paying customer or free user. Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents.
Happier customers live chat with Olark
What users mention about Olark live chat See all reviews Easy, Effective and straight forward. But we would love to have more features like a smarter more sophisticated auto responder. I loved it, used it and recommended it and then found tawk.to which is honest to god the same tool but free. Olark Chat has been a great addition to our business goals. The ease of the cloud-based program is excellent.
Build your first bot in 10 minutes
What users mention about ChatBot See all reviews The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations. This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself. We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews The features, very good, the agent was very helpful. I would like the survey to be shorter. Wow easy to use and great support. Our costumers are very happy about the service. The analytics are great. I love that it serves as a comparison/confirmation tool for Google Analytics as well.
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. Terrible customer service - we were charged for months after closing the account. I have used live person on many occasions and think it's great. The system is easy to use and offers very efficient communication.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Team communication software
What users mention about Zoho Cliq See all reviews Zoho Cliq is an awesome collaboration tool that can get your company working together more efficiently in a fun way. Phone app either I haven't tried it or it sucks really bad. M not sure which it is. Great alternative to Slack for a fraction of the cost. Good system for our team to use.