DocuWare Pricing, Features, Reviews and Alternatives

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without...

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Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky." We used it primarily for uploading invoices and bills to be paid.

It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at customer.feedback@docuware.com.

DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.

There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.

Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at customer.feedback@docuware.com with more details so that we can assist you.

- Solution fiable et sécurisée - Concepteur de workflow graphique - Connecteur Outlook

La fonctionnalité SmartIndex basée sur la capture visuelle de champs d'applications tierce est une bonne idée qui permet de gagner du temps, mais cela fonctionne mal dans le cas où les utilisateurs utilisent des résolutions d'écran disparates.

Thank you for taking the time to review DocuWare. We appreciate your positive feedback. We're glad that the ease of setting up DocuWare Workflow enabled your organization to quickly make the adjustments necessary during the Covid-19 crisis. If you would like to learn more about how to optimize the functionality of Smart Connect, please consult your DocuWare Reseller or Regional Sales Director. They will be able to address your issues. You may also reach out to us directly at customer.feedback@DocuWare.com.