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DocuWare

4.6
(88)

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Document management and workflow automation

(11)

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DocuWare Pricing, Features, Reviews and Alternatives

DocuWare FAQs

Q. What type of pricing plans does DocuWare offer?

DocuWare has the following pricing plans:
Starting from: £129.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of DocuWare?

DocuWare has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does DocuWare support?

DocuWare supports the following languages:
Arabic, Bulgarian, Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Japanese, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish


Q. Does DocuWare support mobile devices?

DocuWare supports the following devices:
Android, iPad, iPhone


Q. Does DocuWare offer an API?

Yes, DocuWare has an API available for use.


Q. What other apps does DocuWare integrate with?

DocuWare integrates with the following applications:
Microsoft SharePoint, NetSuite OpenAir, Sage 200 Evolution, Microsoft Outlook, Sage 50cloud Payroll, ABBYY FineReader PDF, Microsoft Azure, SYSPRO, QuickBooks Online Advanced, Oracle JDeveloper, ABBYY FlexiCapture, NetSuite, Oracle Database, Sage 50cloud Accounting, Sage 200, Sage X3, Chorus, Microsoft 365, SAP HANA Cloud, SAP BusinessObjects Business Intelligence, Xero, Microsoft Excel


Q. What level of support does DocuWare offer?

DocuWare offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

DocuWare product overview

Price starts from

129

/user

Per month

What is DocuWare?

DocuWare is a document management system for transferring paper-based and digital assets into collective quantifiable resources. Emails, invoices, contracts and other business documents can be brought together and unified into a cohesive information resource, eliminating the overheads associated with paper filing. Reduce financial and logistical costs in physical storage plus the staffing required administering documentation archival and retrieval, while improving compliance. DocuWare promises such advantages while centralising critical documents to protect them from loss, corruption or insecure unauthorised access.

Key benefits of using DocuWare

  • DocuWare document management digitises important business papers alongside the secure automatic archive of existing digital assets, deployable online or on-premise.


  • DocuWare Cloud is available in scalable packages offering storage from 20-1,000+ GB, unlimited users with full feature sets and Intelligent Indexing included.


  • A Document Management Roadmap provides training and support options for understanding how best to deploy DocuWare within established business workflows.


  • The platform can be seamlessly integrated alongside pre-existing email, CRM and ERP applications.


  • Hosted in the EU, DocuWare Cloud complies with strict data protection: ISO27001 certification, GDPR, CCPA and SOC 2 compliant, documents stored within DocuWare are fully encrypted.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    Webinars
    In Person
    Documentation
    Videos
    Live Online

    Not sure about DocuWare? Compare it with a popular alternative

    Starting from

    129

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    29

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    DocuWare pricing information

    Value for money

    4.4

    /5

    88

    Starting from

    129

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    DocuWare features

    Functionality

    4.6

    /5

    88

    Total features

    61

    12 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Alerts/Notifications
    Third-Party Integrations
    Search/Filter
    Document Management
    Document Storage
    File Sharing

    Functionality contenders

    DocuWare users reviews

    Overall Rating

    4.6

    /5

    88

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.61/10
    Rating distribution

    5

    4

    3

    2

    1

    59

    25

    3

    0

    1

    Pros
    Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.
    This is very customizable for each business based o their requirements. Also the ability of Docuware to integrate with DB's is amazing and to pull and push data based on your configuration.
    Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.
    Cons
    Lack of documentation and information on the web to troubleshoot problems on your own. The company does not seem invested in its clients' education of how to use the product.
    The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.
    In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

    Overall rating contenders

    AJ
    AvatarImg

    Amber J.

    Financial Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Everyday User

    Reviewed 5 years ago

    Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian.

    Pros

    I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them.

    Cons

    I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked.

    Vendor response

    Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed.

    CF
    AvatarImg

    Charles F.

    Food & Beverages, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Is there a better platform? You decide!

    Reviewed 3 years ago

    It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.

    Pros

    DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.

    Cons

    There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.

    Vendor response

    Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at customer.feedback@docuware.com with more details so that we can assist you.

    PP
    AvatarImg

    Peter P.

    Wholesale, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    An excellent solution provider for my documents.

    Reviewed a year ago

    I was able to get the effect I wanted in the management of my documents.

    Pros

    Affordable. Fast interface. It simplifies searching for documents and greatly reduces the time it takes to find a document.

    Cons

    There is nothing I don't like about the product, it provided the control of my documents as I wanted.

    Vendor response

    Thank you for taking the time to review DocuWare. We appreciate your positive feedback about how our cloud-based solution has enabled your organisation to automate manual tasks, increase productivity and improve collaboration across departments. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

    RH
    AvatarImg

    RAY H.

    Education Management, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Investing in DocuWare was a good decision. It provides affordable value to our organization.

    Reviewed 7 years ago

    Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.

    Pros

    One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information. We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.

    Cons

    We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

    DD
    AvatarImg

    Dan D.

    Hospital & Health Care, 1,001-5,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Easy to approve Invoices

    Reviewed 3 years ago
    Pros

    When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process.

    Cons

    When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(*).

    Vendor response

    Thank you so much for your review of DocuWare. We appreciate your feedback. We're glad that your company has benefited from our solution's ability to make collaboration easier and automate time-consuming manual tasks. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.

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