DocuWare Pricing, Features, Reviews & Comparison of Alternatives

DocuWare

Cloud-based & on-premise document management

4.57/5 (51 reviews)

DocuWare overview

What is DocuWare?

DocuWare is a document management system for transferring paper-based and digital assets into collective quantifiable resources. Emails, invoices, contracts and other business documents can be brought together and unified into a cohesive information resource, eliminating the overheads associated with paper filing. Reduce financial and logistical costs in physical storage plus the staffing required administering documentation archival and retrieval, while improving compliance. DocuWare promises such advantages while centralizing critical documents to protect them from loss, corruption or insecure unauthorized access.

As a platform service, DocuWare also provides start-to-finish guidance via a document management roadmap rich in training support. This includes integration into existing application environments including ERP, CRM and email platforms – minimizing operations disruption. Intelligent Indexing technology also aids employees by automatically indexing and storing documents, learning the best filing methods for company processes while ensuring assets are rapidly retrievable. The web-based DocuWare Cloud delivers these features online without any local installation, enabling 24/7 secure access across four flexible plans.
www.docuware.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa

Supported languages

English, French, German, Italian, Portuguese, Spanish
DocuWare screenshot: DocuWare shown running across all devices – desktop, tablet and phoneWhat is Document Management?DocuWare screenshot: DocuWare showing an overview of configurations optionsDocuWare screenshot: DocuWare showing convenient email storage with Outlook merging documentDocuWare screenshot: DocuWare demonstrating document storing within Windows ExplorerDocuWare screenshot: DocuWare showing the call up of documents directly from other programsDocuWare screenshot: DocuWare Viewer for notices, comments and stampsDocuWare screenshot: View task lists using the DocuWare mobile app for iOS and AndroidDocuWare screenshot: Access documents on Android and iPhone devices DocuWare screenshot: Save documents from any app to the DocuWare systemThe New DocuWareWhat is DocuWare?Introducing DocuWare Kinetic Solution for Invoice Processing

DocuWare reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.4
  4.7
Rafael Vermöhlen

The Best Tool for Electronic Document Management

Used daily for 2+ years
Reviewed 2017-10-11
Review Source: GetApp

Pros
I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Cons
Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Bradley

Docuware Review

Used daily for 2+ years
Reviewed 2019-07-29
Review Source: Capterra

Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

Pros
Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Cons
Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

Response from DocuWare


Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maud Cailly

Une GED simple et accessible !

Used weekly for 2+ years
Reviewed 2020-04-27
Review Source: Capterra

Nous utilisions Docuware depuis une dizaine d'années en tant que GED en utilisant uniquement ses APIs. L'année dernière, nous avons mis en place une base de partage entre les services comptabilité, gestion, juridique et les commissaires aux comptes qui leurs permet, depuis le front-office de Docuware, d'avoir une vue globale sur l’avancement des bilans financiers. La communication entre les différents services est fluidifiée, la dernière version validée des documents est partagée de façon transparente. Ceci est d'autant plus important dans cette période de confinement où toutes les équipes télé-travaillent.

Pros
L'outil est rapide à paramétrer : en quelques jours ou semaines, il possible d’automatiser/dématérialiser des processus de l'entreprise. Il est simple et facile d'utilisation que ce soit pour les utilisateurs ou les administrateurs/paramétreurs.

Cons
Le front office est un peu "Brut", il faudrait le remettre au goût du jour, avec un design plus attrayant. Si l'interface était plus personnalisable, il ne serait pas nécessaire de récréer des portails par dessus (couleurs - logo de l'entreprise, ajout de boutons, d'infos-bulles, page d'accueil personnalisée par collaborateurs avec un récapitulatif de ces principaux processus et validations,ces derniers documents consultés...). Certaines fonctionnalités ne peuvent être utilisées chez nous, car elles nécessites l'installation d'un client lourd... à l'ère du Cloud, il faudrait que la plateforme soit 100% online !

Response from DocuWare


Thank you for taking the time to review DocuWare. We're happy to learn that your organization is benefiting from DocuWare's user-friendlines. its ability to streamline communication and make audits much simpler. We appreciate your feedback on the user interface. It will be shared with our product team. If you would like to be directly involved with our development process check out our Product Tester program at: https://start.docuware.com/docuware-product-tester-program If you have further input, please reach out to us at customer.feedback@docuware.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Christophe LE GUILLOU

Une solution flexible rapidement adaptable dans un système d'information

Used daily for 2+ years
Reviewed 2020-05-04
Review Source: Capterra

Exemple récent d'implémentation dans le contexte du Covid-19. Avec l'aide d'un intégrateur, nous avons mis en place un parapheur et son workflow en quelques heures. Celui-ci permet aux équipes métier de stocker des documents dans le but de les faire signer par leur N+1. La personne devant signer est notifiée automatiquement qu'une signature est faire suite au dépôt du document, de même pour le dépositaire une fois que le document a été signé.

Pros
- Solution fiable et sécurisée - Concepteur de workflow graphique - Connecteur Outlook

Cons
La fonctionnalité SmartIndex basée sur la capture visuelle de champs d'applications tierce est une bonne idée qui permet de gagner du temps, mais cela fonctionne mal dans le cas où les utilisateurs utilisent des résolutions d'écran disparates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Amber Jones

Everyday User

Used daily for 2+ years
Reviewed 2019-08-08
Review Source: Capterra

Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian.

Pros
I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them.

Cons
I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked.

Response from DocuWare


Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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DocuWare pricing

Pricing options
Subscription
View Pricing Plans

Contact DocuWare for full details of flexible storage and user package options across the following plans:

Trial: 250 MB storage, unlimited users
Flex: 20 GB storage, 4 users
Professional: 50 GB storage, 15 users
Enterprise: 100 GB, 40 users

DocuWare features

Access Control
Collaboration Tools
Document Management
Document Storage
File Management
Permission Management
Search Functionality
Workflow Management

API (291 other apps)
Activity Dashboard (171 other apps)
Activity Tracking (135 other apps)
Automatic Notifications (179 other apps)
Chat (157 other apps)
Collaborative Workspace (211 other apps)
Commenting (194 other apps)
Customizable Branding (159 other apps)
Drag & Drop Interface (171 other apps)
Projections (145 other apps)
Reporting & Statistics (130 other apps)
Third Party Integration (204 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
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Videos and tutorials

Additional information for DocuWare

Key features of DocuWare

  • Archiving & retention
  • Authorized access controls
  • Barcode scanning
  • Centralized electronic storage of paper & digital documents
  • Collaboration tools
  • Compliance management
  • Document data stored encrypted
  • Document distribution
  • Document management
  • Dynamic workflow
  • Electronic signature capture
  • Employee management
  • File management
  • Forms management
  • HIPAA compliance
  • Indexing
  • Integrates with existing CRM systems
  • Integrates with existing ERP systems
  • Integrates with existing email applications
  • Intelligent Indexing technology
  • Invoice processing
  • Permission management
  • Role-based permissions
  • Search functionality
  • Task management
  • Vendor management
  • Version management
  • Workflow management
View All Features

Benefits

DocuWare document management digitizes important business papers alongside the secure automatic archive of existing digital assets, deployable online or on-premise.

DocuWare Cloud is available in scalable packages offering storage from 20-250 GB, unlimited users with full feature sets and Intelligent Indexing included.

A Document Management Roadmap provides training and support options for understanding how best to deploy DocuWare within established business workflows.

The platform can be seamlessly integrated alongside pre-existing email, Customer Relationship Management and Enterprise Resource Planning applications.

Hosted in the US and EU, DocuWare Cloud complies with strict data protection and ISO27001 certification, with documents stored fully encrypted.