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DocuWare
4.6
(63)

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Document management and workflow automation

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(10)

DocuWare Pricing, Features, Reviews and Alternatives

DocuWare product overview

What is DocuWare?

DocuWare is a document management system for transferring paper-based and digital assets into collective quantifiable resources. Emails, invoices, contracts and other business documents can be brought together and unified into a cohesive information resource, eliminating the overheads associated with paper filing. Reduce financial and logistical costs in physical storage plus the staffing required administering documentation archival and retrieval, while improving compliance. DocuWare promises such advantages while centralising critical documents to protect them from loss, corruption or insecure unauthorised access.

Key benefits of using DocuWare

  • DocuWare document management digitises important business papers alongside the secure automatic archive of existing digital assets, deployable online or on-premise.


  • DocuWare Cloud is available in scalable packages offering storage from 20-250 GB, unlimited users with full feature sets and Intelligent Indexing included.


  • A Document Management Roadmap provides training and support options for understanding how best to deploy DocuWare within established business workflows.


  • The platform can be seamlessly integrated alongside pre-existing email, CRM and ERP applications.


  • Hosted in the EU, DocuWare Cloud complies with strict data protection: ISO27001 certification, GDPR, CCPA and SOC 2 compliant, documents stored within DocuWare are fully encrypted.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    Webinars
    In Person
    Documentation
    Videos
    Live Online

    DocuWare pricing information

    Value for money

    4.5

    /5

    63

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    DocuWare features

    Functionality

    4.5

    /5

    63

    Total features

    59

    3 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Document Management
    Alerts/Notifications
    Third Party Integrations
    Search/Filter
    File Sharing
    Document Storage

    DocuWare users reviews

    Overall Rating

    4.6

    /5

    63

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.76/10
    Rating distribution

    5

    4

    3

    2

    1

    43

    17

    2

    0

    1

    Pros
    Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.
    This is very customizable for each business based o their requirements. Also the ability of Docuware to integrate with DB's is amazing and to pull and push data based on your configuration.
    Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.
    Cons
    Lack of documentation and information on the web to troubleshoot problems on your own. The company does not seem invested in its clients' education of how to use the product.
    The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.
    In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.
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    Rafael V.

    Computer Software, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The Best Tool for Electronic Document Management

    Reviewed 5 years ago
    Pros

    I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without...

    Cons

    Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

    CB
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    Chris B.

    Construction, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Docuware Review

    Reviewed 4 years ago

    Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

    Pros

    Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

    Cons

    Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

    Vendor response

    Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

    CH
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    Cynthia H.

    Nonprofit Organization Management, 1-10 employees

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    DocuWare: Serviceable

    Reviewed 2 years ago

    My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.

    Pros

    Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky." We used it primarily for uploading invoices and bills to be paid.

    Cons

    It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.

    Vendor response

    Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at customer.feedback@docuware.com.

    PP
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    Peter P.

    Wholesale, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    An excellent solution provider for my documents.

    Reviewed 3 months ago

    I was able to get the effect I wanted in the management of my documents.

    Pros

    Affordable. Fast interface. It simplifies searching for documents and greatly reduces the time it takes to find a document.

    Cons

    There is nothing I don't like about the product, it provided the control of my documents as I wanted.

    Vendor response

    Thank you for taking the time to review DocuWare. We appreciate your positive feedback about how our cloud-based solution has enabled your organisation to automate manual tasks, increase productivity and improve collaboration across departments. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

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    Sthefany B.

    Investment Banking, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Easy to use and very versatile

    Reviewed 7 months ago
    Pros

    It offers a wide variety of features to enhance, organize, and streamline the document management process. It improves collaborative work with the team and is very agile for carrying out daily office tasks. It allows you to manage different types of documents in a simple way, which allows the work team to save time and greatly improve our workflow.

    Cons

    I wish it offered more integration options to maximize its potential

    Vendor response

    Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. We have recently introduced DocuWare iPaaS connectors, which allows users to connect DocuWare Cloud to over 1,000 other cloud applications. If you have further input, please reach out to us at customer.feedback@docuware.com.

    DocuWare FAQs

    Q. What type of pricing plans does DocuWare offer?

    DocuWare has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of DocuWare?

    DocuWare has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business

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    Q. What languages does DocuWare support?

    DocuWare supports the following languages:
    German, English, Italian, Portuguese, French, Spanish, Arabic, Bulgarian, Finnish, Croatian, Japanese, Dutch, Polish, Russian, Swedish, Turkish, Chinese (Simplified), Czech, Danish, Greek, Norwegian (Bokmal)

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    Q. Does DocuWare support mobile devices?

    DocuWare supports the following devices:
    Android, iPad, iPhone

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    Q. Does DocuWare offer an API?

    Yes, DocuWare has an API available for use.

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    Q. What other apps does DocuWare integrate with?

    DocuWare integrates with the following applications:
    Microsoft SharePoint, NetSuite OpenAir, Sage 200 Evolution, Microsoft Outlook, Sage 50cloud Payroll, ABBYY FineReader PDF, Microsoft Azure, SYSPRO, QuickBooks Online Advanced, Oracle JDeveloper, ABBYY FlexiCapture, NetSuite, Oracle Database, Sage 50cloud Accounting, Sage 200, Sage X3, Chorus, Microsoft 365, SAP HANA Cloud, SAP BusinessObjects Business Intelligence, Xero, Microsoft Excel

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    Q. What level of support does DocuWare offer?

    DocuWare offers the following support options:
    FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

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