DocuWare Pricing, Features, Reviews & Comparison of Alternatives

Pros
I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Cons
Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Cons
Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

Rating breakdown

Likelihood to recommend: 10/10

Pros
L'outil est rapide à paramétrer : en quelques jours ou semaines, il possible d’automatiser/dématérialiser des processus de l'entreprise. Il est simple et facile d'utilisation que ce soit pour les utilisateurs ou les administrateurs/paramétreurs.

Cons
Le front office est un peu "Brut", il faudrait le remettre au goût du jour, avec un design plus attrayant. Si l'interface était plus personnalisable, il ne serait pas nécessaire de récréer des portails par dessus (couleurs - logo de l'entreprise, ajout de boutons, d'infos-bulles, page d'accueil personnalisée par collaborateurs avec un récapitulatif de ces principaux processus et validations,ces derniers documents consultés...). Certaines fonctionnalités ne peuvent être utilisées chez nous, car elles nécessites l'installation d'un client lourd... à l'ère du Cloud, il faudrait que la plateforme soit 100% online !

Rating breakdown

Likelihood to recommend: 9/10

Pros
- Solution fiable et sécurisée - Concepteur de workflow graphique - Connecteur Outlook

Cons
La fonctionnalité SmartIndex basée sur la capture visuelle de champs d'applications tierce est une bonne idée qui permet de gagner du temps, mais cela fonctionne mal dans le cas où les utilisateurs utilisent des résolutions d'écran disparates.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them.

Cons
I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked.

Rating breakdown

Likelihood to recommend: 9/10