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DocuWare Pricing, Features, Reviews and Alternatives

DocuWare product overview

Price starts from

No info

What is DocuWare?

DocuWare is a document management system for transferring paper-based and digital assets into collective quantifiable resources. Emails, invoices, contracts and other business documents can be brought together and unified into a cohesive information resource, eliminating the overheads associated with paper filing. Reduce financial and logistical costs in physical storage plus the staffing required administering documentation archival and retrieval, while improving compliance. DocuWare promises such advantages while centralising critical documents to protect them from loss, corruption or insecure unauthorised access.

Key benefits of using DocuWare

  • DocuWare document management digitises important business papers alongside the secure automatic archive of existing digital assets, deployable online or on-premise.


  • DocuWare Cloud is available in scalable packages offering storage from 20-250 GB, unlimited users with full feature sets and Intelligent Indexing included.


  • A Document Management Roadmap provides training and support options for understanding how best to deploy DocuWare within established business workflows.


  • The platform can be seamlessly integrated alongside pre-existing email, CRM and ERP applications.


  • Hosted in the EU, DocuWare Cloud complies with strict data protection: ISO27001 certification, GDPR, CCPA and SOC 2 compliant, documents stored within DocuWare are fully encrypted.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    Live Online
    Webinars
    In Person
    Documentation
    Videos

    DocuWare pricing information

    Value for money

    4.6

    /5

    55

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    DocuWare features

    Functionality

    4.5

    /5

    55
    Total Features60 3 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Document Management
    Search/Filter
    Alerts/Notifications
    File Sharing
    Third Party Integrations
    API

    Functionality contenders

    DocuWare users reviews

    Overall rating

    4.6

    /5

    55

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.67/10
    Rating distribution

    5

    4

    3

    2

    1

    36

    16

    2

    0

    1

    Pros
    Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.

    DR

    David R.

    Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.

    JT

    Joe T.

    We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.

    SV

    Sally V.

    Cons
    Lack of documentation and information on the web to troubleshoot problems on your own. The company does not seem invested in its clients' education of how to use the product.

    Rebecca M.

    The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.

    JO

    John O.

    In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The Best Tool for Electronic Document Management

    Reviewed 4 years ago
    Pros

    I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without...

    Cons

    Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Docuware Review

    Reviewed 2 years ago

    Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

    Pros

    Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

    Cons

    Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

    Vendor response

    Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    DocuWare: Serviceable

    Reviewed 9 months ago

    My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.

    Pros

    Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky." We used it primarily for uploading invoices and bills to be paid.

    Cons

    It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.

    Vendor response

    Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at customer.feedback@docuware.com.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Is there a better platform? You decide!

    Reviewed 6 months ago

    It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.

    Pros

    DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.

    Cons

    There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.

    Vendor response

    Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at customer.feedback@docuware.com with more details so that we can assist you.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Une solution flexible rapidement adaptable dans un système d'information

    Reviewed a year ago

    Exemple récent d'implémentation dans le contexte du Covid-19. Avec l'aide d'un intégrateur, nous avons mis en place un parapheur et son workflow en quelques heures. Celui-ci permet aux équipes métier de stocker des documents dans le but de les faire signer par leur N+1. La personne devant signer est notifiée automatiquement qu'une signature est faire suite au dépôt du document, de même pour le dépositaire une fois que le document a été signé.

    Pros

    - Solution fiable et sécurisée - Concepteur de workflow graphique - Connecteur Outlook

    Cons

    La fonctionnalité SmartIndex basée sur la capture visuelle de champs d'applications tierce est une bonne idée qui permet de gagner du temps, mais cela fonctionne mal dans le cas où les utilisateurs utilisent des résolutions d'écran disparates.

    Vendor response

    Thank you for taking the time to review DocuWare. We appreciate your positive feedback. We're glad that the ease of setting up DocuWare Workflow enabled your organization to quickly make the adjustments necessary during the Covid-19 crisis. If you would like to learn more about how to optimize the functionality of Smart Connect, please consult your DocuWare Reseller or Regional Sales Director. They will be able to address your issues. You may also reach out to us directly at customer.feedback@DocuWare.com.

    DocuWare FAQs and common questions

    DocuWare has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    DocuWare has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    DocuWare supports the following languages:
    German, English, Italian, Portuguese, French, Spanish, Arabic, Bulgarian, Finnish, Croatian, Japanese, Dutch, Polish, Russian, Swedish, Turkish, Chinese (Simplified)


    DocuWare supports the following devices:
    Android, iPhone


    Yes, DocuWare has an API available for use.


    DocuWare integrates with the following applications:
    SharePoint, NetSuite OpenAir, Microsoft Outlook, NetSuite CRM+, ABBYY FineReader PDF, Microsoft Azure, SYSPRO, QuickBooks Online Advanced, Oracle JDeveloper, ABBYY FlexiCapture, NetSuite, Sage 50cloud, Sage 200cloud, Sage X3, Chorus, Microsoft 365, SAP HANA Cloud Platform, SAP BusinessObjects, NetSuite SRP, Xero, Microsoft Dynamics GP, Microsoft Excel


    DocuWare offers the following support options:
    FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

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