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DocuWare Reviews

Reviews summary

Pros

Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.

DR

David R.

Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.

JT

Joe T.

We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.

SV

Sally V.

Cons

Lack of documentation and information on the web to troubleshoot problems on your own. The company does not seem invested in its clients' education of how to use the product.

Rebecca M.

The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.

JO

John O.

In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

AR

Anonymous Reviewer

Overall rating

4.6

5

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1

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16

2

0

1

95%
positive reviews
98%
would recommend this app

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55 reviews

Recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Seriously Great Document Management Software

Reviewed 7 years ago

Really impressed by DocuWare. Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DocuWare so is easy to use

Reviewed 6 years ago

I use DocuWare every day; it's easy to use and saves me a ton of time since the info I need is at my fingertips and not on paper. As a Supervisor, any time saved means I can work on bigger projects.

Pros

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Cons

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Document Management Software

Reviewed 6 years ago

Quick and easy to store customer documents and perform quick search of customer data when we need it on demand. Also great to take a picture and scan in a document from the field.

Pros

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Cons

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Reviewed 3 years ago
Pros

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Cons

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Vendor response

Thank you so much for taking the time to write the review. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to work with you to improve your experience with our solution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reviewed 4 years ago
Pros

No pros were added to this review

Cons

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