Office Chat Pricing, Features, Reviews & Comparison of Alternatives

Office Chat

Instant messaging service for SMBs

4.58/5 (170 reviews)

Office Chat overview

What is Office Chat?

Office Chat is an internal instant messaging application for SMBs, allowing employees to communicate with one another whether in the office or out in the field. Accessible on desktop or mobile device via the native mobile iOS and Android apps, Office Chat is designed to facilitate communication and collaboration from anywhere. Both one-to-one and group conversations can be created and chats facilitate instant messaging, file sharing, real-time notifications, and message broadcasting.

Office Chat provides various different message types depending on the needs of the user including private and group chats, priority IMs which are flagged as important to the recipient, self destruct IMs which are deleted 2 minutes after being read for sensitive issues, and broadcast messages which alert all employees in the database when sent.

An unlimited number of chat groups can be created within Office Chat and admin users have full control over permissions regarding who can view and send messages in each group, based on their role within the team. Employees from different locations and offices can login to the same Office Chat account in order to facilitate cross-location collaboration or access for remote workers. Users can be added through Active Directory integration or imported in bulk, and no email address is required for signup.

With Office Chat, users can configure a custom message and file retention policy to control which data is archived or discarded, and security measures such as two factor authentication and end-to-end encryption ensure data is protected. All retained chats and files can be retrieved at any time using the extensive search functionality which crawls the entire chat history to find results.

Pricing

Starting from
$25/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Office Chat screenshot: Create unlimited chat groups within Office Chat with control over who can send and view messages in each groupOffice Chat screenshot: The deep search functionality allows users to search for keywords throughout the entire chat historyOffice Chat screenshot: Security measures including end-to-end encryption and HIPAA compliance ensure data is always secureOffice Chat screenshot: Office Chat offers the same features on desktop or mobile so that users can communicate wherever they areOffice Chat screenshot: Group permission settings can be customized so that only specified roles can send messages in certain groups

Office Chat reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.7
  4.6
Annette Matthews

Very easy and convenient to use. I use it 90% of the time

Used daily for 6-12 months
Reviewed 2018-06-20
Review Source: Capterra

Pros
I work in Escrow and a lot of my co-workers are in another location and its easier to ask a quick question without having to send an email only to have it get lost in the sea of the other emails that we receive on an hourly basis. Using this sends a ping right away to the recipient and allow for my questions to get answer much quicker than sending an email

Cons
The only thing I don't like about it that the chat screen still shows old chats from employees who do not work at the company any longer and for some reason I can not find a way to remove them. All of our old chats are on my dashboard and I would like to remove them. If there is a way to remove them, I have not found it yet.

Response from MangoApps


Annette, thank you for your review! We appreciate having your business. I will be sure to pass along your feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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David Schwartz

Definitely worth the money!

Used daily for 1-2 years
Reviewed 2019-03-30
Review Source: Capterra

Overall, OfficeChat has saved us time, paper, and clicks on our copier system. I'd definitely say we're operating more efficiently as an organization!

Pros
The software is extremely functional with lots of features we needed as an internal IM/Chat system for our staff. The implementation was really easy and I honestly haven't had any complaints from staff about using or trying to use the software. Plus the ability to send messages with files/attachments is a huge plus, certainly cuts down on the amount of time we spend composing emails or printing documents to just walk them across the office.

Cons
Software installation itself can be a pain sometimes. I had 2 particular issues where OfficeChat refused to install on a new Windows 10 machines because a "required component" would fail to download over and over. I believe it was an issue with the fact that OfficeChat installer was calling out the need for Microsoft VC 3.5 but the machines already had a newer version installed...? I'd have to follow up with my support team to verify the issue was corrected but I'm sure it was.

Response from MangoApps


David, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jacquelyn Lange-Halley, MD

Office Chat for Small Medical- Physician Business

Used daily for 6-12 months
Reviewed 2019-04-03
Review Source: Capterra

Exceptional. As I described above, this program has been extremely useful for me and my staff.

Pros
Versatility! I can use on my smart phone, computer at home and computer at work... I can message my office staff directly without picking up the phone. Chat back and forth to maximize workflow - HIPAA compliant so don’t have to worry about safety of patient information. Group or single text is so easy. Able to snap photos and send documents! This is the best chat service I can think of. COMPLETELY impressed! And on top of all that is is SO AFFORDABLE. All my employees love it! Great job office chat!

Cons
I can’t think of anything I really “dislike.” I would suggest ability to invite people by using phone number/text message instead of requirement of email address. Ability to integrate a patient reminder service by text message would be cool too.

Response from MangoApps


Jacquelyn, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Office mate group chatting with office chat

Used daily for 2+ years
Reviewed 2019-11-22
Review Source: Capterra

It help to build a strong connection and good trust . Little bit get enjoy chatting through this software during office time .

Pros
This is very friendly software for chat in office and have good connection with office mate through office chat . Not only that it helps to build up good connections with client . And also when send messages we can know is it deliver to the person or not .

Cons
According to my interest less emojifies. Some to when shows my message delivered to the person but actually doesn’t deliver to person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Glenn Mentel

Decent product unless you use Microsoft Remote Desktop Services

Used daily for 6-12 months
Reviewed 2019-03-23
Review Source: Capterra

I would strongly recommend this product for situations where users are on separate machines using the actual application. It does have many good features and the performance is acceptable. However, this is not currently a good solution if your users must access the application from a Remote Desktop Services environment. It *might* perform better in a different multi-user-single-server environment. In fact, we got the strong impression that they had not dealt with a client even our size before, definitely not on an RDS environment, and they were scrambling to catch up. The we-based option was very unreliable, often failing to reflect current messages and not alerting users to new messages.

Pros
Ease of setting up users and creating groups; availability of web-based version; option to have server hosted in the cloud; administrative ability to review message activity.

Cons
Very CPU-heavy, often averaging 15% of the CPU depending on each user's activity (not good with multiple users on an RDS server); web-based version very unreliable even with an unclogged 100Mbps Internet feed; was not designed for Microsoft RDS (to be fair they came out with an RDS-friendly installation about a month after we purchased it); product probably sold from somewhere in Asia (not a problem in itself except for adding an extra day to advanced tech support queries).

Response from MangoApps


Glenn, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will be sure to pass along your feedback regarding CPU usage and web version stability. Thank you again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Office Chat pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

Startup Plan: $25/month (or $249/year) with 10 users included and 25GB of file storage

Business Plan: $49/month (or $499/year) with 50 users included and 25GB of file storage

Enterprise Plan: $99/month (or $999/year) with 50 users included and 100GB of file storage

HIPAA/BAA Plan: $999/year with all Enterprise Plan features plus HIPAA and BAA and chat history limited to 7 days

Discounts available for non-profits.

Office Chat features

Automatic Notifications
Chat
Permission Management
Projections
SSL Security
Search Functionality
Third Party Integration

API (252 other apps)
Access Control (192 other apps)
Activity Dashboard (142 other apps)
Activity Tracking (123 other apps)
Collaboration Tools (271 other apps)
Collaborative Workspace (180 other apps)
Commenting (170 other apps)
Customizable Branding (139 other apps)
Document Management (149 other apps)
Document Storage (178 other apps)
Drag & Drop Interface (151 other apps)
File Management (125 other apps)
Workflow Management (116 other apps)

Additional information for Office Chat

Key features of Office Chat

  • Delivery confirmation
  • Self-destruct messages
  • Unlimited groups
  • Searchable chat history
  • Broadcast messages
  • Emojis & GIF sharing
  • Point & click administrator
  • Data retention
  • End-to-end encryption
  • Active Directory integration
  • Automatic notifications
  • Compliance management
  • Contact database
  • Contact history
  • Data import
  • Email integration
  • File transfer
  • Full text search
  • Instant messaging
  • Permission management
  • Real time notifications
  • Search functionality
  • SSL security
  • Third party integration
  • Two-factor authentication
  • Mobile alerts
  • Priority messages
  • Application security
  • Alerts / escalation
  • Authentication
  • Chat
  • Role-based permissions
  • User photos
  • Employee communities
  • Archiving & retention
  • Office directory
  • Semantic search
  • Chat transcript
  • Desktop notifications
  • User management
  • Administrative reporting
View All Features

Benefits

Benefit from different types of messages including private, group, priority IMs, self-destruct IMs, and message broadcasts depending on the user’s needs. Receive delivery notifications to see when sent messages have been read by the recipient.

Create unlimited groups for teams or projects and control who can create and access groups. Within chats, send instant messages, secure files including photos, videos, and documents, and more.

Send and receive messages from anywhere with Office Chat’s mobile access using the iOS and Android native mobile applications, and receive instant push notifications on mobile devices when messages are received.

Integrate with other existing applications to receive notifications within Office Chat when important events happen in other systems such as support requests or error alerts.

Benefit from Office Chat’s security measures including HIPAA-compliance, end-to-end encryption, two factor authentication, custom message retention policies, access & security logs, and more to ensure company data is safe.