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Top Rated Internal Communications Software with Instant messaging

Last updated: May 2026

Why is live chat important for internal communications software?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Live chat enables real-time interaction during webinars and team meetings, facilitates the sharing of information without disruptions, enhances security and control over group communications, and improves overall meeting dynamics. Our reviewers in internal communications software rated this feature as highly important.

What do verified reviews highlight about key features of internal communications software?

Access Controls/Permissions: Reviewers appreciate the flexibility in setting up individual logins, managing access to specific content, and customizing permissions for different roles, enhancing organization and security. 93% of reviewers rated this feature as important or highly important.
Alerts/Notifications: Users value the customizable and multi-channel notifications for keeping teams informed and responsive to important updates and urgent communications. 93% of reviewers rated this feature as important or highly important.
Chat/Messaging: Reviewers highlight the convenience of quick, discreet communication, the ability to use emojis, and the option to edit sent messages for effective team coordination. 93% of reviewers rated this feature as important or highly important.
Activity/News Feed: Users find the real-time activity and news feeds useful for keeping everyone updated, enhancing engagement, and organizing information thematically. 92% of reviewers rated this feature as important or highly important.
Real-Time Chat: Reviewers emphasize the importance of real-time chat for immediate communication, quick problem-solving, and effective collaboration, especially for remote teams. 90% of reviewers rated this feature as important or highly important.
File Sharing: Users appreciate the ease of sharing and managing files, the ability to control access, and the integration with other platforms for efficient document handling and collaboration. 86% of reviewers rated this feature as important or highly important.