Hub Pricing, Features, Reviews & Comparison of Alternatives

Hub

Intranet & communications platform for digital workplaces

4.25/5 (12 reviews)

Hub overview

What is Hub?

The Hub is an intelligent social intranet software and client portal that allows company employees to collaborate on different projects and share information in a secure way. Users can share web forms, company events, polls, news articles, and other important documents to streamline workloads. The web forms and polls help companies gain insight on employee motivation and challenges. The portal - which can be customized with company colors, branding, and logo -
provides a task manager platform where employees can assign work to each other and track progress.

The Hub allows users to engage in discussions with other employees as well as with customers, clients, and partners. Social networking features within The Hub help to increase employee engagement and interaction with content shared by the company. Branded content can be stored in the portal in the form of PDF files, images, and videos. The software also allows users to set-up launch and expiry dates for every piece of content to make it more user-relevant.

The Hub manages media pages and branded channels where employees can connect with customers and share dedicated resources securely. The software offers a repository of multiple report formats that can be used to collect feedback on social tools and the client portal. Hub also integrates with other IT systems and receives regular feature and functionality updates. The software provides technical support with secure Google hosting.
www.hub.pancentric.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom, Germany

Supported languages

English
Hub screenshotHub screenshotHub screenshot: News articles, blogs and image galleries
Hub screenshot: My Profile, plus Birthday, New Starters and Work Anniversary homepage containers (modules)
Hub screenshotHub screenshot

Hub user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  3.9
  4.5
Gisela Leal Valadez

Excellent tool!

Used daily for 6-12 months
Reviewed 2020-10-12
Review Source: Capterra

Very pleasant!

Pros
We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.

Cons
At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Amber Whitaker

Great product at a great price

Used daily for less than 6 months
Reviewed 2020-08-27
Review Source: Capterra

Pros
The product is versatile and visually-appealing, which is important with our internal audiences. Just about anything we dreamed of, it could do or will do in the near future. Our implementation lead is always available to help and offer suggestions.

Cons
While it has high functionality, it is a bit difficult to master the technical components because it is just so vast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Helen Nixon

The good, the bad and the ugly

Used daily for 2+ years
Reviewed 2020-04-15
Review Source: Capterra

I am beginning to see more of the benefits now I am using it more

Pros
It can be relatively easy to upload and edit certain items.

Cons
I wish it was more dynamic and had a better design

Response from Pancentric Digital


Hi Helen, thanks for your review.
We're glad you're starting to see the benefits of The Hub.

We'd love you to get the most out of your intranet, so that you can really maximise the features you're using. One of our consultants is available for a chat or some quick training to show you some examples of how you can easily create slick, modern designs across your Hub, i.e. within your page and community themes, carousel images, folder icons etc.

We'd be more than happy to run a consultancy or training session with you to help you get to grips with The Hub's many features, and how you can utilise them to your advantage and really drive engagement by creating content that is fun, useful and looks great.

If you have any issues or just a question, you can always contact our support team on hubsupport@pancentric.com who will be happy to help.

Thanks again for the review.
Clare

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

Minimize review

sylvia Carvalho

Hs come at a good time

Used weekly for 6-12 months
Reviewed 2020-11-23
Review Source: Capterra

The hub has been great connecting staff during COVID but it was something that was long overdue in our company but it came at the best time.

Pros
The way it connects our organization especially since we are spread across the world.

Cons
times out when you need to upload large files

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Jess Edwards

A really useful tool

Used daily for less than 6 months
Reviewed 2020-09-01
Review Source: Capterra

I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with.

Pros
It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick. A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me. It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual

Cons
The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should. The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted. There is no live chat or individual tagging function, but this is in development. I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Hub pricing

Pricing options
Subscription
Free trial
View Pricing Plans

The Hub cost depends on the number of users. Contact Hub for price quote

Hub features

API
Access Control
Activity Dashboard
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Data Import/Export
Document Management
Document Storage
Permission Management
Reporting & Statistics
Search Functionality
Third Party Integration
Version Control

Automatic Notifications (206 other apps)
Drag & Drop Interface (195 other apps)
File Management (171 other apps)
Workflow Management (170 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Hub

Key features of Hub

  • Activity reporting
  • All data submissions and reports can be exported
  • All news can be tagged and categorised
  • Assessments
  • Automated Email notifications
  • Available
  • Bespoke APIs can be set up
  • Broadcast emails to all or a filtered view of contacts
  • Bulk Send emails to all or a filtered view of contacts
  • Chat to individuals or groups
  • Client portal
  • Collaboration
  • Commenting
  • Create automated or single email alerts
  • Create bespoke Email templates
  • Create custom news categories
  • Create unlimited Hub communities at no extra cost
  • Customer reports
  • Customizable branding
  • Customize
  • Dedicated Vacancies section for managing and applying
  • Dedicated events calendar
  • Dedicated events manager
  • Dedicated form builder
  • Extensive and filterable
  • For all pages, news items, files and contacts
  • Image galleries
  • Image library
  • In groups
  • Integrate both Gmail and Outlook
  • Internal portal
  • Manage and restrict IP access
  • News items have an approval process of Editors and Approvers
  • Permissions management
  • Polls & surveys
  • Polls, image galleries, etc
  • Room booking
  • Social networking
  • Tailor bespoke communities and groups for specific users
  • Task Manager allows you to assign and manage tasks
  • The Hub allows for efficient content management
  • The Hub allows for image and asset management
  • The Hub has Instant, Nightly and Weekly Alerts for content
  • The Hub sends automated reminders for Must Reads items
  • User access controls
  • Using Tags, all Hub content can be filtered and searched
  • Using our Form Builder, create both workflow forms
  • View Usage, User Activity and Content Reports
  • WYSIWYG editable pages
  • Yes
  • Yes
View All Features

Benefits

• The Hub provides a platform where users can create a branded portal for clients and suppliers to access news, information, and updates.

• The software helps to prepare dynamic homepages, RSS, blogs, and twitter feeds for clients and communities with multiple navigation bars and quick link panels.

• The application enables users to create engaging content for clients and collects actionable data through forms, events, polls, and surveys.

• The Hub offers a social networking platform that connects company employees across multiple sites and helps in sharing important documents and resources.

• The task manager platform helps to assign work to employees, groups, and teams and monitor their work progress.