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OnBoard Logo
OnBoard
4.7
(1K)

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Capterra’s most reviewed & G2’s leader in Board Management

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(21)

OnBoard Pricing, Features, Reviews and Alternatives

OnBoard product overview

What is OnBoard?

Now available: Microsoft 365 Integration.

Key benefits of using OnBoard

  • OnBoard is a secure platform accessible via almost any device including iPhone, iPad, Android smartphones and tablets, and Windows devices

  • All work automatically saved and synced across all connected devices, allowing multiple people to collaborate and share all past and present info in a central unlimited system of record.

  • Communicate with all stakeholders using the dashboard, announcements, and notifications or use the in-app messenger for group or one-on-one conversations.

  • Leverage decision-making tools including voting, surveys, e-Signatures, shared annotations, and exclusive meeting analytics for more effective meetings

  • Multi-board support allows directors to move between organizations on a single platform.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Documentation
    In Person
    Live Online
    Videos
    Webinars

    OnBoard pricing information

    Value for money

    4.6

    /5

    1K

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    OnBoard features

    Functionality

    4.5

    /5

    1K

    Total features

    133

    14 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Alerts/Notifications
    Search/Filter
    Third Party Integrations
    Document Management
    File Sharing
    Document Storage

    Functionality contenders

    OnBoard users reviews

    Overall Rating

    4.7

    /5

    1K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.07/10
    Rating distribution

    5

    4

    3

    2

    1

    742

    248

    25

    3

    0

    Pros
    Their support has been great in helping me with any issues I have, and that has been very few and far between.
    The Board is happy with the software, it is user friendly, displays well on computer, tablet, or phone. As an admin I am happy with the support whenever it is needed.
    OnBoard has been great for our Board members and all users enjoy it. Great communication tool, very easy to use.
    Cons
    Notifications that uploads have been unsuccessful are a little too subtle - meaning that you can miss it if you are working quickly (as we so often are during board pack creation).
    Sometimes the icons are confused and even when you created a page, the icons inside this page are weird.
    The video I could see and hear was choppy and hard to follow. I was unable to log in from my portable devices, and when I thought I was logged in, i could not be heard.

    Overall rating contenders

    BC
    AvatarImg

    Barbara C.

    Senior Manager, Executive Administration

    Banking, 201-500 employees

    Review source

    Overall Rating

    Passageways OnBoard for Credit Union Boards of Directors

    Reviewed a year ago

    Transcript

    Barbara: Hi, my name is Barbara. I'm a senior manager and board liaison. For OnBoard, I give it a review...

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    Wendy V.

    Executive Director

    Medical Practice, 51-200 employees

    Review source

    Overall Rating

    OnBoard Keeps me on-board!

    Reviewed 3 years ago

    Transcript

    Wendy: Hi, my name is Wendy, and I'm an executive director, and I would give OnBoard a rating of five....

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    Sean C.

    Nonprofit Organization Management, 201-500 employees

    Used monthly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Simple and Effective Board Managment

    Reviewed 5 years ago

    OnBoard has completely revolutionised the way we organise and hold board meetings. Due to the nature of our organisation, our trustees and board sub-committees hold a large number of meetings throughout the year. In the past, this caused a huge amount of overhead for our Company Secretary and EA's who organise the meetings, put together board packs, etc. OnBoard provides us with an easy to use platform for our admins to organise these meetings, create board packs, hold votes/approvals, and obtain signatures when necessary. What would previous take days our hours, now takes minutes.

    Pros

    Overall, the simplicity of OnBoard is it's strongest feature. With minimal training, our admins were able to quickly begin creating meetings and board packs. Simply put, OnBoard is a highly effective system that does exactly what we need it to do, without a mass of unnecessary features. It's also worth commenting on the strength of Passageways customer support. Our account manager worked very closely with us through every step of the implementation process, helping us with the initial setup of the system as well as training for our admins. Passageways also setup a number of training sessions for our Trustees, ensuring they were completely comfortable using the platform before go-live, which has lead to a high level of user adoption.

    Cons

    There is very little to dislike, however the left to right menu layout may be slightly confusing to some users who may be more familiar with a traditional top-down/webpage layout.

    Vendor response

    Thank so much for taking the time to review OnBoard Board Management Software! We really try to make ease of use our top priority when incorporating updates into our software. Our Customer Success Team was thrilled by the huge compliment as well.

    RW
    AvatarImg

    Rebecca W.

    Nonprofit Organization Management, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Board Management made EASIER

    Reviewed 4 years ago

    A few years ago, we digitized our board experience. We picked a good "starter platform" and eased our board and committees into the practical application and efficiency of being able to access their meeting and organization files online. The platform was a bit clunky but miles and miles better than the printed board books we had been using prior. Early 2019 we learned that our platform was going...

    Pros

    Incredibly easy user interface - even our least tech savvy staff and board members can utilize the platform effectively.

    Cons

    I miss the ease of meeting minute taking that I was used to in our last platform.

    Vendor response

    Thank you for taking the time to review OnBoard! I'm so glad that ease of use is really coming across for you and that it has streamlined things. As for minute taking, I will bring this up to Product. Otherwise, let us know if you need anything!

    CB
    AvatarImg

    Chad B.

    Nonprofit Organization Management, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    RMHC of Northwest Ohio

    Reviewed 4 years ago

    We recently surveyed our staff and board about OnBOard and the overall satisfaction was a 3.0 on a 5.0 scale.

    Pros

    We like the screen/book for meeting use.

    Cons

    We do not like the fact that we can not "re-invite" members that have not replied. We do not like that we cant see that an RSVP has been sent/when recieved etc.

    Vendor response

    Thank you for taking the time to review OnBoard! Sorry things aren't going so well for you. I will be sure to loop in your Customer Success Manager, so we can figure something out.

    TK
    AvatarImg

    Tara K.

    Banking, 51-200 employees

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Essential Software for Board Meetings

    Reviewed 4 years ago

    I have been using OnBoard shortly after I started with this company in late 2016. I believe the software was being converted from an older, original product to the OnBoard that I currently use today. There have been many updates along the way. My favorite was the ability to use the software on either Apple or Android cell phones. We recently upgraded our package to include Global Admin with the...

    Pros

    There are several things I like about the software. One of the features we like is the ability to use the software on both Apple and Android devices. If I ever need help with the software, I can easily find help through the Help Center and there are Admin Guides. When a new member joins our Board - no problem! There is a User Guide to help get them up to speed very quickly. Should there be another...

    Cons

    My least favorite thing about this software is the need to have a "Global Admin" upgrade in order to delete things from the portal that a previous employee had created and was no longer needed/outdated. It is unfortunate that the Messenger feature is not included in our package and this would require another upgrade. That being said, however, there are many updates to the software that do not cost extra. I don't want to give the impression that every update costs extra, because that would not be accurate. In case you are wondering - we did decide to upgrade during a year-end special to include the Global Admin product and Analytics feature which we are enjoying very much.

    Vendor response

    Thank you for taking the time to review OnBoard! I'm so glad this is making your life easier and that you decided to stick it out with us. We truly appreciate the feedback about the various packages, and I will bring that up to Management as something to consider.

    KG
    AvatarImg

    Karen G.

    Higher Education, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    OnBoard ROCKS!

    Reviewed 4 years ago

    OnBoard has been a real time and paper saver for myself, as the admin support person and for our University. We moved our Foundation Board from a SharePoint site to OnBoard a little over two years ago. Our members love that they can use any device to view meeting materials and the site itself looks very professional on a large projection screen during actual meetings. Our members really like the resources folder so they can access Board documents easily.

    Pros

    The ease of use, especially when making changes to meeting agendas and materials!

    Cons

    I would like to be able to leave the meeting time blank when creating a new meeting. Sometimes I may have a confirmed meeting date but not a confirmed time.

    OnBoard FAQs

    Q. What type of pricing plans does OnBoard offer?

    OnBoard has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of OnBoard?

    OnBoard has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does OnBoard support?

    OnBoard supports the following languages:
    English


    Q. Does OnBoard support mobile devices?

    OnBoard supports the following devices:
    Android, iPad, iPhone


    Q. Does OnBoard offer an API?

    No, OnBoard does not have an API available.


    Q. What other apps does OnBoard integrate with?

    OnBoard integrates with the following applications:
    Microsoft Outlook, Google Drive, Zoom, Microsoft 365


    Q. What level of support does OnBoard offer?

    OnBoard offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

    Related categories