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Okendo
5
197
4
21
3
4
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Trusted by 17,000+ fast-growing brands
Table of Contents
Okendo - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Okendo overview
Based on 223 verified user reviews
What is Okendo?
By industry, Okendo reviewers are most commonly professionals in retail (30%). The most frequent use case for Okendo cited by reviewers is review management (96% of reviewers).
What do users say about Okendo pricing?
Reviewers indicate that Okendo offers competitive pricing and they appreciate the free basic plan for small businesses. Some users say they receive good value, but some reviewers feel advanced features are locked behind higher-priced plans.
What are the most popular integrations for Okendo?
The Okendo integration most frequently cited by reviewers is Klaviyo, an email marketing product rated 4.8 out of 5 for its integration with Okendo.
Starting price
per month
Pros & Cons
Customer Reviews
Customer Support
User Interface
Training and Learning Curve
Okendo’s user interface
Okendo review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about Okendo?
Reviewers appreciate Okendo for its intuitive setup, user-friendly interface, and seamless integration with Shopify and other platforms. They find the customization options for review forms and display helpful, and they value features like user-generated content, automated review requests, and incentives for customers. They report that Okendo helps boost review volume and provides useful social proof for their stores. Pricing is seen as competitive compared to alternatives, though some mention limitations for smaller businesses and higher costs for advanced integrations.
Users report excellent customer support, noting responsive assistance during onboarding and ongoing management. They say the platform is easy to navigate, but some wish for more robust analytics, greater customization, and smoother email or third-party integrations. They feel Okendo regularly adds new features, though a few mention waiting for improvements in reporting and design flexibility.
Select to learn more
Who uses Okendo?
Based on 223 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Okendo's key features
Most critical features, based on insights from Okendo users:
All Okendo features
Features rating:
Okendo alternatives
Okendo
Starting from
19
Per month
TrueReview
Starting from
49
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Score My Reviews
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GiveMe5.ai
Starting from
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Okendo pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Bespoke Widget Builds
- Custom Integrations
- Custom Reporting
User opinions about Okendo price and value
Value for money rating:
Of 34 reviews that provide robust commentary on Okendo's price and value, mention it in a positive light.
Some reviewers appreciate Okendo’s fair and competitive pricing, noting it offers robust features and integrations at a lower cost than competitors. They indicate the free basic plan benefits small businesses, and say the platform delivers strong value for money, especially for those seeking customization and scalability. Some users report that higher-tier functionalities, such as advanced integrations, require costly upgrades, which they find less accessible for smaller businesses. Reviewers feel paywalls for certain features and unclear plan limitations can be frustrating, and they mention that the price may be prohibitive for those with lower website traffic or limited budgets.
, and
Okendo integrations (30)
Integrations rated by users
We looked at 223 user reviews to identify which products are mentioned as Okendo integrations and how users feel about them.
Okendo customer support
What do users say about Okendo customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Okendo customer support.
A significant portion of users highlight Okendo's customer support as responsive, quick to resolve issues, and easy to contact.
Frequently reported by users, the support team provides valuable assistance during setup, onboarding, and integration processes.
Common user feedback praises the team's expertise in handling technical questions and offering personalized, friendly service.
Widely noted by reviewers, Okendo's support helps with ongoing management, customizations, and proactive follow-ups.
Support options
Training options
To see what individual users say about Okendo's customer support, check out the review snippets below.
“Implementation was quick, and any questions we had were answered right away by their team.”
Carolina M.
Website Manager
“Easy to moderate, manage and respond to reviews, really polished AI responses, and integrated well with our helpdesk software.”
Katherine H.
Cofounder and CEO
Okendo FAQs
Okendo has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is Okendo used for?
Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights. Trusted by 17,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth.
Q. What level of support does Okendo offer?
Okendo offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support
