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PagerDuty

Incident Management & Operations Performance Software

Table of Contents

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PagerDuty - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

PagerDuty overview

What is PagerDuty?

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

Starting price

10per feature /
per month

Alternatives

with better value for money

Pros & Cons

Alert and Incident Management

Integrations

Incident Management

Scheduling

Complex scheduling experience

PagerDuty’s user interface

Ease of use rating:

4.6

(219)

PagerDuty review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(76)

5(142)

What do users say about PagerDuty?

Users say PagerDuty provides reliable, customizable alerting and incident management, helping teams respond quickly to issues through flexible escalation policies and multiple notification channels like phone, SMS, and email. They find integrations with monitoring tools and third-party platforms effective for centralizing alerts, and appreciate the ease of setup and configuration for most use cases. Scheduling on-call rotations and overrides is helpful, though some mention the interface can be confusing and navigation is unintuitive at times.

Reviewers indicate pricing is higher than competitors and can be a concern for growing teams. They report customer support is generally responsive, but some wish for faster service and more integration options. Most feel PagerDuty improves team coordination and reduces downtime, but note scheduling and UI could be more user-friendly.

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Who uses PagerDuty?

Based on 219 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Construction

Financial Services

Information Technology and Services

Others

Use cases

Incident Management

IT Management

Server Monitoring

Website Monitoring

Application Performance Management

PagerDuty's key features

Most critical features, based on insights from PagerDuty users:

Alerts/Notifications

4.8

(13)

Workflow management

5.0

(1)

All PagerDuty features

Features rating:

4.4

(219)

Access controls/permissions

4.0

(8)

Alerts/Escalation

4.4

(5)

Alerts/Notifications

4.8

(13)

API

5.0

(2)

CPU monitoring

4.0

(1)

Dashboard

4.0

(5)

Data aggregation

(0)

Data storage management

(0)

Email alerts

4.5

(8)

Email management

4.0

(2)

Event logs

4.5

(2)

Incident management

4.4

(14)

Incident reporting

4.6

(18)

Inventory management

4.0

(3)

Issue management

4.4

(5)

Issue tracking

(0)

IT monitoring

(0)

IT reporting

3.0

(1)

Knowledge base management

3.0

(4)

Mail Server Monitoring

(0)

Maintenance scheduling

3.9

(8)

Mobile alerts

4.8

(10)

Monitoring

4.6

(14)

On call scheduling

(0)

Prioritization

(0)

Project management

(0)

Real-Time notifications

4.7

(18)

Real-Time reporting

5.0

(5)

Reminders

(0)

Reporting & statistics

(0)

Role-Based permissions

(0)

Root cause analysis

4.0

(3)

Scheduling

(0)

Self service portal

3.5

(6)

Service level agreement (sla) management

3.5

(8)

Single sign on

4.0

(2)

Task management

5.0

(1)

Third-Party integrations

5.0

(1)

Workflow management

5.0

(1)

PagerDuty alternatives

PagerDuty

4.6

(219)

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.4

Site24x7

4.7

(347)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.5

Freshservice

4.5

(695)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.6

JIRA Service Management

4.5

(768)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.5

Value for Money

4.3

Customer Support

4.3

PagerDuty pricing

Value for money rating:

4.2

(219)

Starting from

Per month

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about PagerDuty price and value

Value for money rating:

4.2

(219)

To see what individual users think of PagerDuty's price and value, check out the review snippets below.

“There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns.”

Ally M.

Engineering Manager

“It works for basic scheduling and notifying of ojtages”

Estella P.

System Engineer

PagerDuty integrations (41)

Integrations rated by users

We looked at 219 user reviews to identify which products are mentioned as PagerDuty integrations and how users feel about them.

Datadog

Integration rating: 4.7 (8)

“To check what we are sending to datadog and whether it follows all our security constraints or not.”

Anshuman S.

Devsecops Head

Slack

Integration rating: 4.8 (7)

Jira

Integration rating: 4.7 (4)

“It allows me to sync my task deadlines directly with my schedule. Having a clear view of delivery dates alongside my meetings helps me manage my sprint time much better”