RedTeam Flex Reviews

*RedTeam offers our small business the opportunity to engage with our project generals and owners on a sleek and professional platform. Not a lot of other small businesses in our area use programs like this, it gives us an edge. *We have several people working for us in the field who aren't always very 'tech savvy'. The mobile interface is very user friendly for them. They log daily reports and use the uploaded plans and specs all the time. Each morning I log onto my work station and I can see where all of our guys were the day before. It helps me keep up to speed with what progress is being made on each of our jobs. *Billing is easy to keep track of for each job, and it's nice to be able to add change orders and manipulate our schedule of values when needed.

* The submittal process is a bit confusing. I believe it would be fairly simple to use if we were a general contractor, but being a specialty trade, we are almost always a subcontractor. I usually have to go in and process them from start to finish on my own just to have them in the system and available to our guys in the field.

Thank you for the kind words, being able to help small and medium construction businesses is something we are very proud of.

From the administration's point of view. I like that the entire construction phase of a project is captured in one place; including contacts, liens (if any), buyout, letters, just to name a few. When closing out a project, there is no longer the need to use up space on your server storing information for future reference; it will forever be accessible via RedTeam. Customer service is great and friendly....

Read more

Once you build up the vendor database, and it starts becoming massive... it will take what seems forever to load, and search. When editing a vendor profile, and you need to edit another vendor profile, you'll have to wait for the list to load again every time you have to open a profile. Another one is that the contact list on each project preloads itself, instead of the admin picking the names to add to the list; the admin has to spend quite some time "removing" the names you don't want to the list. Last time I created a contact list, it took me 30 minutes just removing over 130 contacts, and adding ones that weren't there. And every time there is a new hire, prepare to revisit the contact list for EVERY job you don't want this contact to show.

RT's ability to track cost and invoices in real time. RT is much better than previous tracking method.Detailed breakdown

Adding Labor and Expense Authorizations is extremely time consuming and tedious. especially when you have a lot of smaller projects. if we could add an expense authorization and a labor authorization to group of employees and assign employees to a group that could enable us to assign labor and materials to a Group 1 at the same time and Group 2 at the same time for example. however you can make it happen, having the ability to add labor and material authorizations all at once would be huge. it takes us about 30 minutes to set up a project and it's really inefficient (and frustrating) the way it is set up now. Please Help!

This software has been a critical part of managing our multiple projects. It allows us to build jobs from the very beginning and keep everything in once place. If problems or questions ever arise you can chat with a representative immediately. I don't think I've ever waited more than a minute or two to be connected to a live person. I have truly never worked with another software company that delivers this kind of customer service and it is a game changer. It makes all of the cons that much less troublesome because there's always someone there to work through them with you.

I think that this software is still growing and developing so eventually these may not even be issues anymore, but the thing I like the least is that there is a lack of any kind of portal that the subcontractors can log into to view POs. The clients also can't log in to any type of portal to view current schedules, See an open list of RFIs, Submittals, etc. That makes these processes very manual and I think it would be a huge time saver if they had a higher level of access.

It is an all in one project correspondence to customer, accounting, subcontractors, and suppliers. I like its user friendly built and its professional look on their templates. Training for users on different roles are also available. It is very easy to contact help via chat. The builder of the software is in Orlando. We are also in Orlando.

It does not integrate with our accounting software QuickBooks Desktop. It can integrate with online software though.

Helen, We appreciate you taking the time to review RedTeam! As with any technology enhancement it is important to get the team buy-in and make sure there is enough support so that implementation is successful. I would be happy to offer a private webinar to be recorded and share with your team if you feel it would help. As far as QuickBooks integration you are correct about our integration with QBO being very robust. We also offer functionality to move information to and from QuickBooks desktop and our tea would be happy to review that functionality with you. Thank you for being part of the RedTeam family!

Project management duties and financial duties can be done within the same software

The help section is great but there are key areas that still need improving. It would also be nice touch if the help and tutorials were laid out in a succinct manner that started with inception and walked through the typical processes of a project. From inception through punch out.

The thing I like most about this software is it has been a massive help with our employees and customers in the field and the office. It labels things clearly, and it documents everything how we want it.

I believe there is still a few bugs with this software on the mobile side, also a few on the desktop side. Not being able to since RFI's with plan grid sets us back a few. Not being able to Edit some of the accounting fields makes it a little tricky for our controller to get the correct numbers. Just a few tweaks here and there and listing to suggestions from customers who use it every day will help improve this product if the development team could act on it.

The use of tabs to organize is very user friendly. The ability to compare vendor quotes at bid phase is very time saving and helpful. The way that daily reports can be used to create a weekly report for my client is a big time saver as well.

The submittal tab does not automatically record when the submittal was transmitted via email, but it does allow you to copy yourself in the email, this just creates another place I need to store project information. The punch list is very helpful in communicating with the subcontractors, but needs to be able to communicate completed items to the client.

I like that the information is accessible to view on line; it is just a matter of learning the navigation.

1) having to exit inv. data entry to make an adjustment to the contract. 2) having to go back and delete an invoice that you were not allowed to enter. 3) only having the manual on-line; if your question is not typed exactly right you can not find help. 4) the job name does not show up on qbo a/p report 5) the job name does not print on the check. 6) having to enter a separate invoice to release vendor retention 7) I wish that the subcontracts would use some kind of order, instead of just in order entered.

Integrates with QuickBooks Online and PlanGrid. Manages the development process from estimating to invoicing.

No cons were added to this review

See comments below under Overall Experience

See comments below under Overall Experience

The software has a clean look to it. The mobile app is very useful in the field.

The software is not designed to consider user error. One of the biggest examples is that the unique identifier created for every job combines a unique number with the user created job (project) name. For companies that have a lot of jobs throughout the year who set up jobs in RT early in the development phase, the "Project" name may not be final. Users may also create jobs in a hurry and include a typo. RT does not allow users to change the project name in any case. Instead, the project must be deactivated and recreated. Any work done on the original job must be redone in the new job. The "deactivated" job remains in the records and can not be deleted.

No pros were added to this review

No cons were added to this review

Customer service is great. They are very friendly and want to help. If they don't know the answer they will find it for you. You can get on RedTeam from anywhere you have the internet. All your information is saved in one location. I think RedTeam will be great when it is fully implemented and all the "bugs" are worked out.

Harder for some to use that are not very knowledgeable on computers. Start up of the software needs to have more one on one help. Videos and Webinars are very helpful but it would be nice to have one customer service rep that gets to know you and your company that can help you through the whole start up and not several different reps that you have to re-explain things to.

Thank you for your comments, implementation is indeed a critical aspect to successfully adopt RedTeam. We always strive to improve and appreciate your business!

No pros were added to this review

No cons were added to this review

RedTeam really is thought out for the construction industry. Everything you need to know about your project is at your fingertips any time you want it. It tracks everything for you. You don't have your project information spread out in different folders or servers. Very user friendly. I've been using RedTeam for 9 years and can't imagine not having it.

There are a few areas that could use some improvement regarding invoices.

The customer service team is outstanding. Its instant and always accurate to the requests our firm has for them. The ease of the product is great and it has really helped us stand out among "small" contractors giving us the appearance of a larger GC in our proposals that we write.

The least thing is that compatibility with our accounting software; however I have been told that is on the schedule to be reviewed and more than likely will become a reality.

It works well for job costing for our current needs.

When I first started using Red Team I was able to call in and talk to customer support. That has changed and now I have to submit via online customer support. I currently have an issue and it hasn't been resolved in a week's time. Customer service responses are via email so the personal contact has been removed. I had another issue several months ago that was not resolved and just forgotten on Red Teams part. I will look for new software prior to my next renewal date.

I love the ability to send out bid invites and receive bids through the software, which is a major time saver.

I'm not impressed with how often it goes out or the fact that it can be difficult to navigate at times.

Sean, Thank you for taking the time to provide feedback on RedTeam. We are constantly adding to the platform and looking for ways to further streamline workflows. We always strive for perfection and after review in 2019 our up-time was over 99.98%, We recognize any outage is frustrating and will continue to push to hit a perfect review from you and all our clients. Best regards, RedTeam

Always developing improvements to the software. The customer service is exceptional and always respond quickly. The platform has a lot of functionalities that really start to benefit the users once you spend some time working in RedTeam. I would highly recommend RedTeam to General Contractors such as my self.

To be honest there was no major drawbacks for me. The only thing would be the estimating tab takes a couple seconds longer to load but it might just be my setup. I simply use excel and dump the estimate into RedTeam very easily

I like the simple format and layout of the budget sheets once completed with a job set up.

when I login I'm always given the "incorrect or unknown name/password" notice to which I always just re-click and then it logs me in. This is fairly minor but a little bit of an annoyance. If you could have save or memory of based on previous use to help streamline the process that would be nice. Finally, when things need to be changed such as pay rates and descriptions of services for miscellaneous items it would be nice if that were a little simpler to adjust, especially since we often deal with different pay rates.

The weather option. It gives you good record keeping capabilities.

It freezes up on a regular basis and then you have to start it back up and go all the way through the system.

The Ease of Use - all information is just a mouse click away.

A bit of a tough learning curve from previous very outdated software that we were using.

I like that it is easy to navigate through the software

"updates" have been made without our request that have made my day to day harder like adding extra pages that require me to click "next" more times to get to the necessary screen and changing daily reports we use

It is very convenient and sensible to have so much info easy too access

Some customization of forms and creating a format that is new is very difficult or impossible.