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Caterease Reviews
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100 reviews
Recommended
David W.
Hospitality, 1,001-5,000 employees
Used daily for 2+ years
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It is very intuitive, and once you put in the pertinent data, you can create many different and useful documents. Also the reporting options are outstanding.
I can't think of anything, it really does satisfy all of our needs.
Tera G.
Used daily for 2+ years
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We use Caterease in over 20 of our accounts and it has been a great relationship from Mark in the sales department to Theo and the other tech support crew in the tech support department. The program itself offers all the tools we need to build proposals, beo's, contracts, invoices, etc. It helps us manage our financial viability with the reporting tools it offers as well as prospecting new clients. Caterease offers ongoing training and new tips to help maximize the program to its fullest potential. I would recommend Caterease to any company offering catering services from an off-site caterer to any on site facility.
We haven't found anything that we don't like. It does everything we've wanted it to do as far as a software is concerned.
chris b.
Food & Beverages, 11-50 employees
Used daily for less than 6 months
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The sales team did not really describe the complexity in setting up this program. Basically you get a complete catering program that must be built up from ground floor by the client. I spent months trying to switching from my current catering software program and never was able to get the program to work. Finally after a few months we took a loss on the money and abandoned the program all together. I could only see the program working for a large company with an IT department that could handle programming the systems to fit the organization. NOT for any form of a small business.
Caterease has a ton of options. But all must be programmed by the client. High level of computer knowledge and time required.
Everything is very complex and must be programmed. Our team went from spending hours booking clients to hours learning and programming Caterease. Very very complex and requires a ton of hours to set-up. We even started losing money because all our time was spent setting-up the program. Nothing with this program is "Ready To GO". Very bloated. Many systems are listed in different areas creating a very congested and bloated feel to the UI
Chris, I¿m very sorry you¿re having a tough time transitioning to your new Caterease program. We are well-known for our extreme ease-of-use, but sometimes people who are not used to common Office Products have a slightly tougher time adjusting. Please stick with it ¿ and know that our entire team is here to assist however we can! Caterease is also known for its amazing flexibility ¿ so much of...
Verified reviewer
Hospitality,
Used daily for 2+ years
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A lot of events/venues to have access to the same information/database
The possibilities are endless (Creating kitchen prep list, cost, ordering, budgetting, creating BEO's, templates, financial possibilities)
The software is a little archaic and is not the most user friendly. A lot of the functionality would certainly be used more often if the software was easier to use. A lot of duplicate information has to be entered
Thank you for the kind words. We've just released a brand new, cutting-edge version of Caterease. Please call our offices so we can arrange training on it for you. We want you to feel fully comfortable with all facets of the software. You will find that there is never "duplicate information" that needs to be entered into Caterease. Again - thank you for your kind words.
Wendy G.
Used daily for 2+ years
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Because we love this software so much, there isn't much we don't like about it. Try it out and you'll understand what we mean.
I have been using this amazing program for over 24 years. It is the most versatile and user friendly software I have ever used. The prints are flexible - yet SO professional. Anytime I call or email, the response time is amazing, their customer service far exceeds today's standard! I always appreciate the friendly, patient, & efficient support staff, they have an awesome product and an amazing staff to support it.
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mindy m.
Food & Beverages, 11-50 employees
Used daily for 2+ years
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We have used Caterease for over 10 years. We couldn't run our business without it. Thank you for your support.
The software is easy to use. It keeps track of all of my events. The support team is always great to help me with any question that I have. I am not very good with technology and they always answer my questions in terms that I understand. They stay on the phone with me until my problem is resolved.
I wish the e mails through Caterease would hold an attachment.
Andrea S.
Education Management, 51-200 employees
Used daily for 2+ years
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I really like the ability to customize the program for your unique needs. I like that I am not relying on the IT department and I can make changes myself. It is user-friendly and has streamlined our operations improving our overall efficiency.
Because I use the prints templates, I am limited to the customization of them. I know I could make my own prints so this is a very small inconvenience.
Jet B.
Hospitality, 51-200 employees
Used daily for 1-2 years
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Time savings and a great way for staff to stay up-to-date on scheduled events. Prevents double booking and overbooking for staff available.
Makes scheduling easy & can customize to fit our needs. Mobile app makes checking on schedule while out of the office a breeze! Awesome customer service and great training available. Video tips are always accessible to learn a new feature or to review how to do something.
So many components to learn the function of and some features are added cost. Would like more "side by side" function of having multiple managers (ie: scheduler & event manager) on screen at once.
Verified reviewer
Hospitality, 11-50 employees
Used daily for 2+ years
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I enjoy working with it daily and it enables my team to access the information they need to successfully book catered events.
I love the ability to pull simple reports quickly and permission settings.
It's not very user-friendly and can be slow. Pulling detailed reports is difficult because of limited search functions.
Verified reviewer
Restaurants, 51-200 employees
Used other for 2+ years
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It's just not the best. I eventually moved to Gather, which as much better sales/lead management, event/team communication, and estimate sharing tools. Anything Gather doesn't do, I can fairly easily replicate manually.
Caterease offers some good basic tools for caterers, and expanded functionality for scheduling and pack lists that other events software lacks (it is really geared to offsite and large catering operations).
It is just OLD. Layered and complex software that inelegantly tied together in unintuitive ways. Took so much time to set up, and perhaps longer to train even clever people to use it.
Kimberly H.
Hospitality, 201-500 employees
Used daily for 2+ years
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The email capabilities and the customer service.
That you do not have access to the historical date after you discontinue service.
Kimberly, Thank you for your kind words about our hard-working support team! I'm sorry you seem to have had trouble learning the program. As you know, in addition to free support we have several online and live training options available to help ensure our customers are comfortable. I'll admit I am very surprised to see you did not view Caterease as extraordinary when it comes to features and...
Kris C.
Used daily for 2+ years
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Online login function and can be used anywhere. Easy to copy multiple events, but pricing doesn't always copy. Query funtions for reports, finance and daily events.
When updates are made it takes too long to work out the kinks and get our individual set ups back to our settings. Would like better ways to compare year to year financials.
Kris, Thank you for your review. Unfortunately, some settings need to be reset during major updates - otherwise, you will not see some of the new features. We do try to keep this to a minimum and notify customers ahead of time. Also, try the "Yearly Sales Comparison" report. It offers a flexible way to compare year to year financials. Thanks again for your review.
James M.
Food & Beverages, 11-50 employees
Used daily for 2+ years
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my office really loved this program ,
Caterease makes a smooth and functional job entering and viewing of catring data , easy for both clients and staff to use . The program is constantly adapting to the needs of the clients and listens to the needs of catering professionals
the tracing function was in need of improving but the programs itself updates and adapts frequently
Travis A.
Used daily for 2+ years
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Ease of use, our entire team from FOH to BOH, chefs and sales team are huge fans of using this software!
nothing! this software is really fantastic! it is easy to use, user friendly and the customer service is amazing!
Thank you Travis for such an nice review! We work hard to meet expectations like yours and your teams and we don't take anything for granted. Cheers..
Kim J.
Used daily for 2+ years
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It is incredibly convenient to help run my business out of. Having everything in one place makes life so much easier.
I did have to go through many tutorials to understand how to use a lot of it. However, the tutorials helped so much.
Monica R.
Hospitality, 51-200 employees
Used daily for 6-12 months
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Caterers is the hub of the business. All staff have access to the platform and use it to improve communication. Can't do business without Caterease!
I use Catereasr daily to add and archive staff, verify schedules and presence, pulling reports and communicating with all team members at the same time. Caterers is easy to use, intuitive and customer service is superior!
More customized views, staff information options
Jay C.
Food & Beverages, 1,001-5,000 employees
Used daily for 1-2 years
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I am impressed, not only with the program but your customer service. The program is everything I could have hoped for and continually saves me time and money, also your customer service is impeccable!!
Its user friendliness and ease of access
Unless you get the whole package, you miss out on some benefits
Verified reviewer
Events Services, 11-50 employees
Used daily for 1-2 years
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It was very functional for catering management. I liked how everyone could update it in live time.
It was a little clunky in some places. But I also think it could have been set up better on management end.
Justin B.
Restaurants, 51-200 employees
Used weekly for less than 6 months
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The program will work for us and help achieve our goals, but it takes far more work to get the framework in place than we anticipated.
The system is very robust and offers a tremendous amount of personalization. I love the incorporation of our menus and various options to streamline the process.
The system boasts windows like usability. This is an exaggeration - it takes a ton of building the framework and learning the processes. Very complicated.
Donn Inge
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I agree with Jamie, I have no idea how anyone could have a negative experience with Caterease. I’ve used their web-based software for 3 years and this is after spending about 2 years evaluating every catering software on the market. I can clearly state that Caterease is by far the best one out there and the easiest to use. It’s also incredibly fast. I can generate a contract in literally a fraction of a second. You do have to have a normal internet connection to use the software. Dial up speed is not adequate in this day and age. Also, everyone I have ever spoken to at Caterease have been wonderful to deal with – and I’ve talked to at least 10 different people at the company so far.
everyone I have ever spoken to at Caterease have been wonderful to deal with
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Nigel S.
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We love the fact that we have all of our event information under one tool with the ability to generate so many different reports from the kitchen to our front of house teams. The professional display and consistent look and feel of the quotes we produce from Caterease gives us the edge over our competitors and the flexibility of the print design tools means we can customize to our individual customer requirements. The support of the Caterease help desk is also fantastic. When your business is so reliant on a program like this it is vital the back up support is quick and efficient. This is certainly the case with the Caterease support team - they always respond quickly with prudent advice or a solution to meet our requirements.
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Robin R.
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We did a lot of research, more than 10 years ago, to find the best program to suit our needs and 10 years later, we haven't been sorry for a moment. Caterease was easy to set-up way back then and today, continues to be easy to use and navigate. The help desk couldn't be better - they have even take our "wish lists" over the years and incorporated them in program updates. Software life does not get much better than that! We could not be more pleased with options within the program to customize forms and if I just have to have it the way I want to see it, Caterease is willing to create custom forms to make me happy.
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Brenda P.
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Caterease has systemized our processes so professionally, we beat our competition in service, information and details every time! We are able to create a proposal in minutes after speaking to the potential guest, giving them a tangible connection to us, detailed information that makes them feel empowered and that leads to a loyalty you don't receive by giving away information on the phone and waiting for them to get back to you. It's flexible, easy to use, and very customizable. We highly recommend it!
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Amy P.
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I had owned my BBQ business for years before finally deciding to find a software to help streamline all aspects of my business and I am SO glad we decided on Caterease. We've been using it for years now and I truly believe that the growth of our business is because of this software. It does it all. I've added all kinds of things to my program since we started and not only does it keep getting better, it's still super easy to use. Do your business a favor and get Caterease.
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Josie S.
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Before purchasing the Caterease program, we were spending hours entering information into multiple databases and creating separate reports. We now have all of our information in one spot and can customize our reports based on the information that we've only had to enter ONCE. It has been a huge time-saver for our company, and everyone has been happier to be able to work more efficiently. Thank you, Caterease!
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