Not much, really. Other than than storing contacts, there was not a single facet in Caterease that made the system easy to use for the end user what-so-ever. I would have been better off tracking events, ingredients, and inventory in Google Sheets for free instead of paying $1800 a year for Caterease.
From the top:
Logging in and lack of mobile availability: From a PC, you have to log into a citrix client before accessing your application. You can have the fastest PC on the planet and still have to rely on the speed of their Citrix server to get anything done (which isn't the best.) There is also a VERY bare-bones mobile "companion" app that is almost useless. You cannot add clients or events, adjust the calendar, etc. The only thing you can do is view your current calendar and contact list. And to make it worse, it doesn't store your password AND they have a forced password reset EVERY TWO WEEKS.
The application itself: It's very dated and not user friendly. What should take minutes takes upwards of an hour. Want to copy and paste inside the app? That's going to cost you $600 more a year for the "professional" version. Yes, you cannot copy, duplicate, or paste an event without paying for premium service. I already was paying $1800 a year, that's an insane markup for basic functionality. Everything looks like it was made in the Windows 98 era, and hasn't been updated since.
Reporting: Reporting is a joke. Very limited, very complicated, and overall useless. Again, unless you pay more!
Printing and emailing: Because the application runs through Citrix, printing is very complicated (even worse with wireless printing). Emails, you can create emails directly from Caterease, but it's a gamble if the email sends the caterease-generated attachment.
Response from Caterease
Unfortunately, there is a lot of inaccuracy in this post. First, Caterease utilizes the most current Windows technology. While this customer might not like Windows in general, a quick look at any video on our website shows that program screens perfectly reflect Windows 10 design. More importantly, there is no truth to the description here of features: passwords are controlled by the user and NEVER reset; copying is indeed included and offers more options than any other program; reporting is robust and the most substantial in the industry; printing and emailing are seamless. Obviously, in his frustration with Windows this customer just assumed facts that are not true. Please visit our website or contact our team to see the real program in action. We have only 1000 words to reply here, but a 5 minute webinar can demonstrate that all of these assertions are categorically false. We hope you'll see for yourself.