I switched to Little Hotelier and couldn't be happier.
Read the full reviewnone .we actually lost 3 months records after they deleted all information when we cancelled subscription after finding the support offered was hopeless.Highly Proffesional Conduct !!!!
Read the full reviewStarting from: $49.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Commission free bookings. Pricing starts at $49.00 (USD) per month. Additional currencies supported. 15% discount for annual plans.
I switched to Little Hotelier and couldn't be happier.
Pros
The calendar system is easy to use and inserting reservation was easy. The calendar was easy to see what was going on.
Cons
Customer Service is the WORST ever and HUGELY EXPENSIVE. Ridiculous. I wanted to make a minor change and was given which would be easy for them and they quoted me an HUGE amount and timeframe over two weeks. CRAZY - STUPID
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
none .we actually lost 3 months records after they deleted all information when we cancelled subscription after finding the support offered was hopeless.Highly Proffesional Conduct !!!!
Pros
Nothing especially they way we were treated after being told the original cost had increased to more than is actually quoted if you need to use the product.There are much more professional organisations with much better backup around.
Cons
Backup is only via computers and when they do not know how to fix they end connection.The absolute worst was when we decided it was not performing in our 40 unit Motel and canceled.What did they do !!! deleted all our Motel booking records for the past 3 Months the time we had been using Checkfront??? No Contact just delete everything, make our clients lives a bummer.Very professional or very bitchy ??Grow a professional attitude boys, not everyone suits your system but don't spit the Dummy when a customer finds they want to go elsewhere. it is called the Hospitality Industry, Try some.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Other
Likelihood to recommend
Hi Rob,
I am so sorry to hear that we failed to make a good impression. We do offer various warnings about our data retention policy, including two warnings within the form you have to fill out to delete your account, but I am certainly going to re-examine our process to see if there is a way we can be more clear about how important it is to download a backup if you are going to delete your account.
Currently, we store data for 30 days after account deletion. Although you left us back in October, I have been able to restore your account from our archives so that you can login and access your old data. You can download a specific type of data, or click ¿Export Backup¿ within your system settings to download all of your data.
If you have any trouble accessing your data, please don¿t hesitate to reach out to our Support department, or you can reach me personally at angelah@checkfront.com.
I hope this helps to improve your experience with us.
Warm regards,
Angela H.
Price is very good
Pros
its very simple and it is perfect for truck rentals and the website looks very nice and it good that it is a cloud-based software
Cons
Hard to add pictures and customize the prices for all our truck rentals with the different packages we have and because we offer a free truck it will not give me the option on the website.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Use this across 4 websites and 3 seperate businesses. Was able to create a bespoke solution for our complex booking system covering max bookings per time slot, multiple product types, taxation, ticketing, special events and more. Have been using product for over 1 year, and it is far superior to other similar booking/waiver type products on market. Complete solution for bookings, payments, waivers, deposits and more. Great customer service, who have been available whenever we have needed it and have gone above and beyond the call of duty.
Pros
Customisation, Functionality.
Cons
Steep learning curve, but with support we've been able to create the right solution.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Checkfront
Take the time to learn the product from the reps.
I just wanted to convey a HUGE THANK YOU! We did a data export from Checkfront for one of our routine procedures and noticed that the "End Time" data has been added to the "End Date" field for all Booking Index exports, as we requested in the Help system, and even on the screen displays. THANK YOU SO MUCH for doing this... it will be a huge boon for us in managing the resource usage for hourly bookings. Checkfront is absolutely central to our studio management here (https://www.urbanglass.org/studio). Now its very more valuable.
Pros
It's infinitely adaptable, and when faced with limitations, you bring them up with the support staff, and they will see to having the program modified.
Cons
Only that its real-life software, so perfection is still a ways off.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Checkfront
If you need scheduling software, use it!
Originally Checkfront was excellent with customer support and now it's response time is 3 DAYS to get a response. There are much better biking systems available that are more user friendly and cutting edge with features. They don't answer phone calls anymore and all trouble shooting needs to be done solely thru email back & forth-give me a break there's only so much that can be don via email. They told me that I should upgrade mu plan to a higher monthly price for the phone support & "better" customer support. Had typically hibernated the account in the winter & kept account open & have been paying year round. Extremely disenchanted with the service. TOTALLY UNACCEPTABLE TO BLOW CUSTOMERS OFF--how UNPROFESSIONAL!!
Rating breakdown
Hi Nicole,
We are so sorry to hear that you are frustrated with our Support department. We do offer different levels of support at each pricing tier, but we also do our very best to not enforce these limits while our support volumes are low, and it is not affecting our ability to serve other customers.
The last thing we want is for you to feel disappointed and frustrated. We always strive to create the best possible support experience and regret we have failed you in this. Our Support Manager Chris will reach out to you to see what we can do to improve your experience!
We are a small belgian family entertainment center based in Brussels in the heart of Europe, CHECKFRONT changed our lives ! We have now dozens of bookings each day automated, planned as such and in multiple language (we have three languages over here) The reason I give them a 5 star ranking is that their service is just unseen !!! Try it out, their support team is outstanding and they really listen to idea's and input of their customers. I think Checkfront will be the leading booking software worldwide with this approach. Their service is amazing, you can mail them, chat them, even if you raise a question no one has raised before their customers advocate comes back to you after some time and they find a work-around !!!!! Put your money in this product, you will not regret it ! I wrote this review on my own initiative after I have been blown away by their outstanding service over the last months. Checkfront team knows what they are doing and they are really really good at it !!!!
Pros
Great service and the software does everything it promises !
Cons
Nothing, because all new future requests are dealt with and they keep improving the software.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Checkfront
Yes, we tried a lot of others, do not hesitate, they give a free trial, use it ! We did and we were baffled by the unbelievable 24/24 support, in an online industry where support can be a painful issue, these people at Checkfront have taken it to the next level. I am not affiliated with them, I am just a very very happy customer that wanted to get the word out there!
Checkfront is the only solution I have found that can handle bookings per hour at different rates. I tested so many systems prior to Checkfront & it really is superb. The customer service support is outstanding. I use the system to book Babysitting staff, knowing what it can do, using it for consultants etc would be a breeze. Fully customisable!!
Businesses that are looking for a simple solution to their reservation system that is easy to install on their website while keeping more money in your pocket should try this program. The initial set up was difficult for us as we demand a lot from the software we use but with the help customer service we had things working and have been in constant communication about features we would like in future updates of the product.
We have used Checkfront since our inception in 2012. We have grown and so have they. They have done a great job making things better and their price is fair. Any issues we have had support has assisted in a timely manner. Reporting is great and notifications to customers is easy to set up.
Pros
Great reporting, easy to use, well priced.
Cons
My only slight issue I have with them, is I would love to attend a 2-3 day Checkfront "University". I get the feeling we can do more with Checkfront and are only using 75% of it. Of course, they have a great and very efficient configuration call that helps and this probably is the more efficient route to go anyway.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Recommendations to others considering Checkfront
Do it!
Checkfront is an online booking solution for businesses in the tours and activities, accommodation, and rentals space. A tool with a customizable, easy-to-use interface, it allows businesses to accept bookings 24/7 via their website, Facebook page, or third-party booking services such as Expedia and TripAdvisor.
Checkfront is equipped with a variety of tools and features that cover self-service bookings, payment processing, automated billing and invoices, point-of-sale functions, vouchers and gift certificates, account management, form builders, staff management, user access permissions, reporting and analytics, third-party calendar sync, ROI tracking, integration with other cloud services, and local language and currency support.
For on-the-go business management, Checkfront has native apps for Android and iOS devices. Customer support is available 24/7 via email, phone, and chat.
Checkfront is a booking management application that keeps all customer bookings in one place, regardless of the channels used to book them. It serves businesses of varying sizes, operates in 74 countries, and supports local languages and a total of 28 currencies.
The app comes with a real-time, customizable dashboard. It lets you drag and drop widgets from one screen position to another, add new ones, or completely delete them. The app allows you to set your business hours, rates and availability, showcase your offerings, and define your booking rules. The data you collect from your clients can be customized according to the needs of your business.
Bookings are represented in Checkfront as customer invoices, with the invoice status coinciding with the actual booking stage: pending, reserved, paid, waiting, cancelled, or void. Automated email notifications can be set up for booking confirmations, cancellations, invoices, payment reminders, and payment receipts. Its customer service support is highly regarded, and ready-made integrations with third-party apps extend the app’s functionality.
With Checkfront, customers need not call or email you during business hours to book a tour, rental, activity, or accommodation. 24/7 self-service booking portals are accessible to customers via your website, Facebook, or the Checkfront hosted booking page. To embed Checkfront to your website, choose from the pre-built website integrations available: WordPress, Joomla, Drupal, or Droplet.
Configure the booking page as necessary, including the system language you want used, and when done, click on the Generate Code button. Copy the code and paste it to your website. Checkfront also allows booking referrals from third parties such as Expedia, Booking.com, TripAdvisor, and even concierges.
To allow customers to book your services, tours, or rental properties, you first have to set up your inventory. The Inventory menu in your Checkfront dashboard is where you list down your items, which are the goods or services you offer and can be booked per day, night, or hourly. Base and group pricing can be specified, including discounts and packages. Checkfront can also handle deposits and taxes, as well as additional options such as adult versus child pricing.
For seasonal or special offers, item events can be created to adjust the availability or price of certain inventory items based on dates. For example, you can offer winter specials at 25% less from December to March.
Checkfront supports a total of 32 payment gateways. Among these are PayPal, Stripe, Intuit, Authorize.net, Braintree, Sage Pay, 2Checkout, QuickBooks Merchant, and Beanstream. Once set up, customers can pay you online when they book a service or activity, either in full or partially.
To set up payments, from the Manage menu, select E-Commerce. Choose your payment gateway, supply the required information, and click on the Activate button. With the help of a credit card reader, Checkfront can also function as a point-of-sale system that allows you to process credit card payments from anywhere.
Checkfront readily integates with various payment gateways so you can accept payments online.
For insights into the traffic performance of your booking portals and the effectiveness of your marketing initiatives, Checkfront comes prebuilt with standard reports that you can use right out of the box. These reports include activity log, cash-out report, items report, discounts and promotions report, sales report, transactions report, allocation and occupancy report, staff report, monthly booking volume, revenue report, total bookings by category, commissions by partners, and traffic and bookings report.
Customized sales summaries can likewise be generated. Data can be exported as Excel, CSV, XML, and PDF files. The reports can be accessed from the dashboard’s Reports menu.
The Reports window contains different report types to choose from.
Checkfront gives customers the ability to create their own accounts so they can log in, update their contact information, and manage their bookings. This feature isn’t on by default. To offer it to your customers, from the dashboard, click on the Manage menu and select Accounts. Click on the Customer Accounts tab, then the Customer Account Settings button on the left side of the screen. Click on the Enabled radio button next to Customer Logins.
If you want all new customers to go through an email verification process, enable the Required radio button. Customer accounts are created either by the customers themselves or on their behalf by your employees.
Staff accounts can be created as well. From the Manage menu, click on Accounts, then Staff Accounts. The New Staff button is located on the left panel. Fill in the required information such as the staff’s login ID, first name, last name, email address, and password. By default, staff accounts are granted administrator or full access rights. Change this by selecting only the tasks the staff is authorized to perform.
Staff and customer accounts can be created from the Manage menu.
Checkfront integrates with a number of third-party apps including Google Analytics and Facebook Advertising for marketing; WordPress and Joomla for content management; Xero and QuickBooks Online for accounting; Zoho CRM and Salesforce for CRM; and PayPal and Braintree for payments.
An open developer API is also available for custom integrations.
Checkfront offers four subscription plans: Soho, Pro, Plus, and Enterprise.
Soho costs $49 per month and supports three staff accounts and up to 1,200 bookings per year. At $99 per month, Pro can accommodate a total of 10 staff accounts and 3,000 bookings per year, and offers priority support. Plus, their most popular package, costs $199 per month and can be used by up to 25 staff members, handles a total of 6,000 bookings per year, and provides toll-free support.
Enterprise, priced at $499 per month, supports an unlimited number of staff accounts, provides a dedicated account manager, and can handle more than 12,000 bookings per year.
Discounts of up to 15% can be availed for annual plans. For custom plans, contact the Checkfront sales team.
A 21-day free trial is also available, no credit card required.
