Checkfront Reviews

Great reporting, easy to use, well priced.

My only slight issue I have with them, is I would love to attend a 2-3 day Checkfront "University". I get the feeling we can do more with Checkfront and are only using 75% of it. Of course, they have a great and very efficient configuration call that helps and this probably is the more efficient route to go anyway.

I have an IT background and was able to install and configure this system mostly on my own. I needed help with a few more complex configuration questions but pretty impressive that a system this sophisticated can be setup by the end user. It is very flexible and powerful but this also means that setup can get quite involved.

Reporting is a weakness with no custom reporting options. Ongoing development of the product is slow and currently with no transparency on the roadmap. They have promised to share more info on this though.

A relatively simple system to use and easy to navigate. The layout is good on the calendar pager and the reports offer valuable information.

I find the system very inflexible to my needs, eg. Can not offer Room only and Rooms with breakfast from the same inventory stock. There are no error messages when you are clearly not setting things up correctly. Eg, Setting up an event, you have to go to the help page all the time to ensure you are doing it right. Pop ups with helpful tips would be better & time saving. Item Event Rules/rule sets...

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It's got it all.. from booking setup to distribution channels.

Not easy to integrate and display various currencies. Or take payments in different currencies, but hey - they are working on that. Also not easy to hide certain products from the public and only allow access with an URL for special events or products that may only be viewed by some customers. Resource management feature is not live yet, but it sounds like this will be a complete game-changer; making it possible to manage all guides, transport, the hiring of equipment and even activities and accommodation required for trips and tours.

This app is a must have for any property owner or business owner. It is a great way to manage your business and you can be notified instantly when there is an event that you need to be aware of. This is an amazing hotel management app and can be used anywhere in the world.

Sometimes I have minor connection problems but I think it has nothing to do with the tool. I'm not sure there is a problem, I can say that it works in general without any problems.

Can do everything you can imagine. Ideal solution for complex booking questions.

Nothing I can think of. I do not like to mention cons. They were hard to make a great product with top service.

Hey Paula, thanks for your feedback! We're glad you're happy using Checkfront's many features and that it is the ideal booking software for your business. If you should ever need anything, we're here to help! Once again, thanks for choosing Checkfront :)

Very powerful tool! It can be customized to meet the needs of almost any industry. The customer support offered by Checkfront is amazing, and they were integral to the deployment of their software on our website. Cannot thank them enough.

There are a lot of features (maybe too many). It can be hard to navigate at first, and there is no phone support for the basic plan which can be tough if you are someone who prefers live conversation vs email.

Hey Andrew, thanks for your review. Checkfront's support team will be very happy to hear your positive feedback. We'll be sure to pass this on to them :) It might interest you to know that we have alternate methods of support at the set-up stage to make the onboarding process smooth and reduce friction. We have live chat and step by step simulation videos that can be accessed at your convenience. Our support team also provides custom simulation videos tailor-made specifically for your business. We're more than happy to help as and when you need any assistance. Once again, thanks for choosing Checkfront :)

Clean, colourful and easy to use booking software. Easy to learn and setup. Has enough features and functions but not overly complex.

From an Audio Visual booking perspective, we need to include sometimes tens to a hundred items. Loading individual items is a bit tedious in different categories and the invoice document becomes massive.

Checkfront is a full featured serious booking system that can be used by almost any business offering touristic activities, accommodations and services. The level of customization is great and if you plan correctly, you can almost do anything. The fees are not based on percentage of transactions and that is a relief! Thumbs up for this way of doing.

Along the road of customization and utilization, I have noticed some minor enhancements that would be just great to be done by the development team. Upgrades are not done often and I would like to see Checkfront do so more frequently. Some simple changes take a few hours to implement (I used to be in the software industry) and give much satisfaction to the clientele.

Ease of use and setup, partner apps help to make this a very powerful booking tool for the price

It would be nice to be able to customise the diary view, to reflect the item rather than seeing the customer name.

The sales folks have been incredible! Very patient, helpful, and lovely.

You guys are on the right track, but I think that your growth will possibly hurt you. I've been watching your Company for many years and finally convinced one of my customers to switch over from Rezdy. The integration has not been easy, and I've not slept for days, challenged with the tiniest minor bugs that I can't believe no one hasn't mentioned? I hate to say it, but I miss Rezdy. They have not changed much in at least 10-years+. What was so illogical with their software now is not so bad now. They also amped it up a notch. I also miss calling you guys up and working through a problem, impossible to get through, just in between the old and the new. Bad timing, I think?

That customers can see the calendar of what is booked - we do not have to manage that! They can't double book

Not much we don't like - maybe could be easier to block off a day . Had to play around a bit to figure it out

Hi Amanda! Thank you for taking the time to submit a great review :) We really appreciate it. We are glad you were able to find out how to close off a date. If you ever need assistance with things like that in the future our Support team would be more than happy to help at support@checkfront.com. Again, thank you for choosing Checkfront :)

The software is great value for the money. Best out there in my opinion. Great telephone software support during the set-up/onboarding. Ongoing support via email is extremely good, with tech support promptly replying with step-by-step detailed explanations and screen videos of how to address the issues.

1. For vacation rental managements, this software in it's current version is very awkward & time consuming to update rates, descriptions, etc if the property falls in more than one category, such as a being 4 bedroom, ski-in/ski-out, base area location, private hot tub & pet friendly. For each category, rates need to be added for that property each time a rate change or new set of dates is added....

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Checkfront is very affordable relative to other tour booking platforms (they charge a flat annual fee rather than a percentage of sales - which I believe is the fair way to operate), and it works great for many purposes. There are lots of options for customization, and it is easy to learn how to configure and manage the platform using Checkfront's tutorials and documentation. There are lots of helpful integrations (Stripe, PayPal, Google Analytics, etc.) that are easy to set up. Checkfront support is always very responsive and helpful.

Checkfront is designed to work across many types of booking environments including hotels, hourly tours, daily tours, weekly tours, etc. Because these types of businesses have different needs, Checkfront balances those but, in my experience, isn't perfect for any one type of business. As a tour operator, sometimes we have needed to come up with workarounds to meet our specific needs or live with certain shortcomings. Checkfront support is always helpful, but if there is a feature that you need, the best you can do is submit a "feature request" and hope that enough other people request the same feature for development.

Seamless integration with our website. Easy to streamline with our credit card processor. Powerful Reports at our fingertips. Customer Service if there is an occasional snafu. Helpful community and tutorial videos when setting up new accounts, items, events, etc.

This was tough, but of course there is a bit of a learning curve when you are first setting up all the parameters that are right for you business. Plenty of customer service and a large community support to post your questions, or search for an answer because someone has already crossed that bridge successfully. Also loved that once I set up my "Item Event" (think: 3 day minimum stay for Labor Day) then I can easily use a copy button to make each subsequent year's Item Event. So I do not have to recreate the wheel.

Very well thought out and feature rich to accommodate the quirks of your business with good booking calendar and discount options. The support is also great and response times are less than a day. We been using Checkfront for 7 years now and have no plans to move away despite some small shortcomings. Highly recommended.

The ability to make integrations to other services like accounting systems are limited. With the rise of functional programming like AWS lambda, I think its trivial to add some capability to integrate to other systems using similar event triggered functions or webhooks. Checkfront does have something like this but its quite limited. There is no support for multi item discounts as yet so customers are unable to get a discount if they book multiple inventory items. This is a key feature that I hope they will have in future. The ability to style the embeddable iframe booking page is also a bit limited and I can't get it to match my website style.

There is no way that i could do my business without Checkfront. I was able to learn the software and all its benefits within 1-hour. The support staff provides superior service and is always available to help with any questions or concerns i have. I recommend Checkfront to all my business friends and use it 10 times or more a day. Thank you for providing this incredible software!!!!

I do not like the affiliate program and quite honestly don't understand why i would be required to upgrade my plan in order to allow affiliates to get commission and have there own portal to create booking for the company. I am currently only allowed to have 10 affiliate accounts on my business and with my business working with thousands of travel agents it would be nice if you allowed unlimited affiliate accounts as apart of the service.

The software is very customizable and affordable. It has allowed me to create an online booking system for our camp and retreat center. The biggest advantage is that it provides most of the functionality we need, at half the price, or less, of other camp booking systems. The pictures and video option for our various cabin rentals is great.

There are a few minor function problems that I wish would be fixed. We sometimes have a group of folks who set up a booking together. They then want to pay separately, and there is no place to input the credit card zip code on the payment page. I have to go back and edit the original booking zip code to do this. Again, it’s a minor issue, but would be a nice feature. One other one would be an option to print a payment receipt, rather than just printing an Invoice that lists the payment being made.

First and foremost, Checkfront is affordable for a small business our size, and even though they are much more affordable than the high-cost competition, Checkfront doesn't scrimp on features and functionality. Checkfront takes a day or two to get used to but that's only because it's jam-packed full of useful and necessary features. Checkfront is a fully functional and complete booking system that won't leave you feeling like there's always something missing, as is the case with so many other low-cost providers.

I can't complain about a system that does everything the big high-cost alternatives do for a price that's affordable and cost-effective for small businesses like mine.

Hi Leif! We appreciate the time you took to write such a great review! Thank you so much! We are glad to hear that you find us an affordable option for smaller businesses. Your feedback on getting started will be shared with our team. Thank you again for choosing Checkfront!

This was the most significant change in our rentals in the 37 year history. Or at least, from my vantage point. It is much easier for the customer to see what is available. The way they interact with the software with images is excellent. I also appreciate how we could offer such a variety of kayaks, canoes and stand-up paddleboards, and a range of pricing. Super flexible. A bonus, was that even after we had taken rentals, we could make changes, and not affect the initial bookings. I have found this software to be excelent. Saving us a ton of back and forth with customers and allowing our customers to see what we have, literally because we have pictures on the site. Awesome.

The initial learning curve is always tough. Though ultimately, the upfront growing pains have been waaay worth it. The customer services - and recordings that are sent after the session are really helpful.

Hi Kathleen! Wow, what an amazing review. We really appreciate your honest feedback. We are happy to hear that we have been able to provide such a useful service to you. I will be sure to pass along your feedback about getting started to team :) Thank you again for choosing Checkfront.

What we like most about Checkfront is that it is a multi-use tool. We find that there aren't a lot of solutions out there if you offer rooms AND tours.

It seems like they don't update it very often. The overall layout and design has been the same since 2015.

Online reservations showing availability

Don't have any issues at all with the product works great for us.

We are so happy to hear that we have been able to help you and your business! Thank you for your review :)

As a new business I was looking for a platform that would show availability to customers and hold all my inventory. As far as price, they beat the competitors. I tried several platforms with their trial periods and checkfront won hands down. They set up an initial phone call to answer any questions you have and walk you through features. And even still after using for almost 2 year I find myself asking “what if I could do this?” Checkfront as a real-time instant message I visit frequently and typically they make that “what if” a reality.

For my business of rentals their platform is limited as far as design and image uploads. But overall minor detail in scope of what they are capable of.

I love many things about this software. Most of all, I love 2 things - that it is really easy to navigate from the back end, therefore allowing even our instructors who aren't necessarily the most techy to navigate it and make bookings. I also love love love the customer service. We use many different systems for our business and this always provide the best customer service - even personalised videos when needed.

Least - we have so many products it does take time to input them all. There is a little bit of a learning curve in setting up the fine details for each products, but i think this is inevitable.

- easy and detailed reporting - easy to set up tours & courses - great support - add ons - the ability to invoice for retail products - built in waivers

- I found it expensive as a small business with 1-3 ppl and having to purchase the top package so that I could use the waivers.

Thank you for your kind words, Norm! We really appreciate it as well as your feedback on the cost of our tiered plans! I will be sure to share this with our teams :)