Customerly Reviews - Pros & Cons, Ratings & more

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Intercom

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The Live Chat with Super Powers. Click to discover more.

Customerly

Android

Web-based

iPad

iPhone

CTO and Co-Founder

The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases.

Manager

Then I was impressed how easy it was to use and extend. Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer.

First I was so impressed, how easily I installed it and got it working. Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs.

Director

I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones.

There are some very useful elements within the customerly suite and as long as they remain supported it will be a very good product for the SME market.

Coaching, Facilitacion & Human Experience Explorer

Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication.

App Developer

I liked its features like all marketing tools and chat support in one platform , plus it was super easy to integrate in our React Native App.

Independent Contractor

The UI is often buggy and confusing to use, and the customization features are severely lacking.

Senior backend developer

Adding as a powerful UX makes it more useful than any other solution.

Founder

WordPress integration was super easy, User interface is simple to understand from the first time, staff support always there to help.

Customer Success Leader e Marketing Specialist

My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.

Fondatore

I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares.

Easy to use, full functionality, best price/performance ratio.

I've always been looking for something that merged ease of use with functionality - customerly was the solution.

Co-Founder & Head of Growth

By far the best value for money option out there.

Customer Assistant

Sometimes the software crash and provides incorrect customer data.

When I would go to google chrome to login it would consistently mess up and refresh every 5 seconds. Mozilla worked and it seems as this never got fixed.

Don't buy life time deal. Hopeless customer service.

tawk.to

Freshchat

Crisp

Brilliant customer management

Happy to be using it! Comes with many great features and is easy to set up. We're currently using Customerly under a lifetime deal. However, we've always wanted our support language in German, not as an additional language but as the main language. Initially, it was only in German but apparently after some updates, it’s now only in English. Upgrading the plan doesn't seem to fit our needs. Does anyone have insights on how we can achieve this? Any advice would be greatly appreciated!


Main Language

How Customerly turbocharges our Automotive Startup

Best Customer service tool we have used

Hands-down the best customer support app

Amazing!

Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate.

Amazing perfect experience!

Thank you so much Sergios for your kind words. We love to see we can help other SaaS founders to better engage and communicate with their customers. 

After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level. 

Customerly does a lot of things well

Thank you so much, Laurentiu, for your kind words and to have chosen Customerly over other solutions. We'll do our best to close any gap and bring you more solutions for the fairest price on the market! 

By far the best value for money option out there

Thank you so much Hans for your kind words. We appreciate your help

Perfect CRM

We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.

Got sick to plans and prices changes

Hi Federico, 
Thank you for your time. 

We were expecting this since you threatened us to get a better price on your Customerly account.

During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it.  

We believe our plans are still competitive against our competitors.

When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. 

We proposed the related Enterprise plan to manage his grown list of 6,2K contacts.

This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use.

We tried to explain this but he just didn't want to listen and preferred to threatening us with this review.

Fortunately, we have thousands of customers that love and respect what we do every day.


First I was so impressed, how easily I installed it and got it working.
Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs. 
Then I was impressed how easy it was to use and extend.
Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer.
And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working.

Easy to use, full functionality, best price/performance ratio

Email Automation + Live chat + Helpdesk with knowledgebase + NPS - what else needed ?

Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.

Awesome Product

Fine

I integrate Customerly with my Facebook Fanpage and it worked together well. I never miss any message from my prospectors so far. Great!

The powerful support live chat for any website

5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide. 

Customerly – A Live chat built for startups.

What started out good turned into a nightmare once the customerly started to import email messages from admin user as chat messages and deleting them from SMTP server. Thus emails never appeared in Google Inbox. 
Strangely this was never specifically setup nor could we find any settings that would do this.
We have been trying to contact support for a couple of days now but no one answers. All this while our email inbox is being emptied and we can not stop it. 
Absolute nightmare product.

Promising but horrible non-existant customer service

Hi Roderich, 

I'm sorry you had this experience with Customerly. 

I'm sure that Gianni has replied to you yesterday explaining how MX works. 

If you setup your MX pointed to Customerly we handle all the incoming emails as conversation. 

This is a feature of ours is not a nightmare. 

When you set up the MX record we flag it as Optional. Is not required. 

This was explained from Gianni and you said that was clear to you and was fixed.

If you need any help our customer service now reply in less than 24h thanks to three people that are constantly working on this. 

Thanks for your review

Talk to your customer

We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever.
It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there

A must to have tool

my review

It helps me every day in my job dealing with both customer care and marketing

What you need for your customers

Thanks for your feedback. We are improving the automation and email builder section. 
Thanks again

With Customerly I managed to keep email campaigns, automations, surveys and customer support all together.

Customerly is amazing!

Excelente herramienta que cuento en mi gestión de contactos y marketin digital.

Customerly, excelente y sostenible herramienta

Customerly, an excellent and sustainable tool

Thank you so much for your kind words! Doing our best to make the greatest support tool on earth. Will focus on creating better content and material. 

Grazie a customerly il contatto con i clienti è diventato molto più semplice e veloce, è unprodotto facile da usare e intuitivo 

Da migliorare 

To improve

Hi Maria Grazia, thanks for your review. 

Please check our documentation on how to fix your notification issues here:
https://docs.customerly.io/notifications/how-to-troubleshooting-your-notifications

There might be several reasons why you don't receive your notifications and we have covered all of them in that tutorial.

Thanks again

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