App comparison
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Customerly
5
47
4
18
3
3
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-first customer service: Automate, engage, and retain cust
Last updated: March 2026
Customerly Alternatives & Competitors (2026)
Top 8 free alternatives
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.2
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Responses
N/A
Slack
A single place for team communication and workflows
0.2
Value for money
Starting price
0.3
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.6/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Activity Dashboard
N/A
Birdeye
AI-based webchat assistant for business conversations
0.1
Value for money
No pricing info
Starting price
0.3
Functionality
AI/Machine Learning
5/5
AI Writing Assistant
5/5
Activity Dashboard
4.8/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Activity Tracking
N/A
Zoho Desk
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Responses
N/A
Freshdesk
Online helpdesk system and customer service software
Value for money
Starting price
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Responses
N/A
Text
AI-powered support that turns every chat into revenue.
Value for money
Starting price
0.3
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Responses
N/A
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Access Controls/Permissions
N/A
Bitrix24
All in one business management workspace
0.2
Value for money
Starting price
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Alerts/Notifications
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.2
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Responses
N/A
Intercom
AI-powered customer service with helpdesk
0.4
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
API
N/A
Value for money
Starting price
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Responses
N/A
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Responses
N/A
0.2
Value for money
Starting price
0.2
Functionality
Automated Responses
5/5
Autoresponders
4.7/5
Campaign Scheduling
4.6/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Activity Tracking
N/A
0.3
Value for money
Starting price
0.3
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Responses
N/A
0.1
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Responses
N/A
0.2
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.7/5
AI/Machine Learning
4.6/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Routing
N/A
0.4
Value for money
Starting price
0.3
Functionality
API
5/5
Automated Routing
5/5
AI/Machine Learning
4.5/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Access Controls/Permissions
N/A
0.5
Value for money
Starting price
Functionality
Activity Tracking
4/5
Advocate Management
4/5
A/B Testing
N/A
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Alerts/Notifications
N/A
0.1
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Automated Responses
4.6/5
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Access Controls/Permissions
N/A
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
Autoresponders
5/5
A/B Testing
N/A
Top Features
Activity Tracking
5/5
Alerts/Notifications
5/5
Access Controls/Permissions
N/A