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DevRev Logo

DevRev OneCRM, purpose-built for technology companies

Table of Contents

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DevRev - 2026 Pricing, Features, Reviews & Alternatives

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DevRev overview

What is DevRev?

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. It helps individuals bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most and creating a company-wide culture of product and customer-centricity.

DevRev is a support CRM designed to automate L1 assist, L2, and elevate L3 to enable true collaboration between support, product management, and developers. Additionally, DevRev Build is a product CRM that brings together product planning software, work management, and product 360 to assimilate the voice of the customer in real time.

Starting price


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DevRev’s user interface

Ease of use rating:

DevRev reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

DevRev's key features

Most critical features, based on insights from DevRev users:

Real-Time notifications
Transcripts/Chat history
Real-time consumer-facing chat
Chat/Messaging
Support ticket management
Contact management

All DevRev features

Features rating:

API
Chatbot
Collaboration tools
CRM
Customer history
Customer support
Customizable branding
Document storage
Email management
File sharing
Knowledge base management
Live chat
Multi-Channel communication
Prioritization
Real-Time monitoring
Reporting & statistics
Reporting/Analytics
Search/Filter
Single sign on
Surveys & feedback
Tagging
Third-Party integrations
Transfers/Routing
Workflow management

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DevRev integrations (7)

Integrations rated by users

We looked at 1 user reviews to identify which products are mentioned as DevRev integrations and how users feel about them.

Slack logo
Slack

Integration rating: 5.0 (1)

We integrate with Slack to get realtime notifications about customer conversations.

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Christopher C.

DevRel Engineer

DevRev support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Chat
Phone Support
FAQs/Forum

Training options

Live Online
Webinars
In Person
Documentation

DevRev FAQs

Q. Who are the typical users of DevRev?

DevRev has the following typical customers:
Freelancers, Mid Size Business, Small Business

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Q. What languages does DevRev support?

DevRev supports the following languages:
English


Q. Does DevRev offer an API?

Yes, DevRev has an API available for use.


Q. What other apps does DevRev integrate with?

DevRev integrates with the following applications:
GitHub, Jira, CircleCI, Gmail, SendGrid, Slack, Bitbucket


Q. What level of support does DevRev offer?

DevRev offers the following support options:
Email/Help Desk, Knowledge Base, Chat, Phone Support, FAQs/Forum

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