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elastic
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Chatbot solution to manage customer engagement
Table of Contents
elastic - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
elastic overview
What is elastic?
elastic is an omnichannel customer engagement platform that enables businesses to deliver exceptional customer experiences. The platform brings together AI-powered chatbots, live chat, and integrations with several messaging channels like WhatsApp, Facebook Messenger, Instagram, and more.
With elastic, users can automate conversations at scale with AI chatbots that understand natural language. Built-in NLP helps the bots handle complex customer queries and conversations spanning multiple touchpoints. Individuals also get access to human agents via live chat when you need that personal touch. Between automation and human assistance, elastic empowers users to engage customers and boost satisfaction.
The platform makes it easy to build no-code bots tailored to business needs. Deploy industry-specific bots for ecommerce, retail, insurance, banking, travel, and more. elastic also offers custom bot building services and on-premise deployment options for advanced requirements.
elastic’s user interface
elastic reviews
Overall rating
5.0
/5
3
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
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elastic's key features
Most critical features, based on insights from elastic users:
All elastic features
Features rating:
elastic alternatives
elastic
Starting from
275
Per month
LiveAgent
Starting from
15
/user
Per month
Birdeye
Starting from
No pricing info
Sobot
Starting from
No pricing info
elastic pricing
Value for money rating:
Starting from
275
Per month
Usage Based
User opinions about elastic price and value
Value for money rating:
elastic support options
Typical customers
Platforms supported
Support options
Training options