Feedier Pricing Plan & Cost Guide

Feedier

Gamified customer engagement & feedback collection tool

4.72/5 (117 reviews)

Feedier Pricing

Pricing model: Free, Subscription

Free Trial: Available

Essentials: $0/user/month :
• Unlimited Feedback
• 1 Gamified Form
• 1 Segment
• 0 Team

Explorer: $30/user/month
• Unlimited Feedback
• 1 Gamified Form/user
• 1 Segment/user
• 1 Team

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Feedier Pricing Reviews

Pros

  • It's easy of use and the beauty of design, it is very important for me that the process is enjoyable to my clients.Verified ReviewerRead the full review
  • I love that it integrates forms with reviews with rewards. It's ideal for creating and improving relationships with customers.Verified ReviewerRead the full review
  • The customer support and responsiveness has been great so far. I have not used the ability to show different questions based on the answers given, but is a powerful feature that I plan on using.Verified ReviewerRead the full review

Cons

  • It was difficult to use in the beginning. There are some really confusing pieces to putting a carrier together.Marco M.Read the full review
  • We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work.Veronika W.Read the full review
  • The terminologies they use in the app, always made me confuse.Nikki L.Read the full review
98%
recommended this to a friend or a colleague

14 reviewers had the following to say about Feedier's pricing:

Rory B.

Feedier is a cheap and flexible feedback system. I'm always impressed at how quickly it grows.

Used weekly for less than 6 months
Reviewed 2018-07-25
Review Source: Capterra

Pros
Easy to use, cheap, can be adapted to answer almost anything or for any purpose. Very friendly and attentive customer service.

Cons
I feel that they could do more to allow me to adapt emails and text messages, rather than use their default templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Maxime A.

Service above and beyond

Used weekly for less than 6 months
Reviewed 2019-07-30
Review Source: Capterra

From the trial period to the enrollment, they provided constant guidance to make sure the onboarding was as smooth and seamless as possible. We required some advanced integrations with our CRM (Bullhorn) and they took care of it and managed technical hick ups with grace. A dedicated project manager and a dedicated slack environment to ensure the continuous integration and communication. Team is very responsive and dedicated.

Pros
Very customizable Amazing and transparent client support Competitive Pricing Engaging look and feel

Cons
it keeps on improving so some of the most amazing features are still yet to come.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy To Use And Attractive Feature

Used weekly for less than 6 months
Reviewed 2018-07-24
Review Source: Capterra

Excellent value For Money

Pros
Easy to Use and Having Very Reach Feature

Cons
Integration part Little time Taking and Tedious

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sanket J.

Decent feedback product

Used weekly for less than 6 months
Reviewed 2019-04-30
Review Source: Capterra

We wanted a product which can help us gauge user feedback on our product, and it is very good for the price and features on offer. Support can improve a lot as a lot of bugs and queries are left unanswered even after repeated follow ups. Heavy advanced integrations and features clearly distinguish this product from others. Well done y'all!

Pros
1. Ease of use/high usability 2. Many times the product runs into bugs or becomes unresponsive 3. Super product at the price they offer it at 4. Integration with zapier and CRM, webhooks - a lot of advanced features here 5. Conditional based questioning and rewards engagement

Cons
1. Support is decent, they keep sending automated "usage" and "can we help you" emails, but take a long time to respond to actual queries/bugs 2. UI-wise the product can change by leaps and bounds, it does what it is supposed to; but as site owner, I would love much, much better UI 3. More customization - very basic customization available, need much more if 2. can't be solved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Karan S.

Understand your customers :)

Used weekly for less than 6 months
Reviewed 2019-01-14
Review Source: Capterra

Easily deployable customer feedback tool that let's you understand much more than any forms / survey software we used so far.

Pros
Easy to use, visually perfect and well priced. We started using feedier about 3 months ago and by now we've collected feedback more than half of our customers which gave us in-depth insights about what our customers find important and what we are doing right.

Cons
Missing some integrations we need like 'intercom'

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Amit B.

Great tool for taking surveys and customer feedback

Used weekly for less than 6 months
Reviewed 2018-07-22
Review Source: Capterra

- Getting speedy responses

Pros
- Affordable - Exceptional customer support - Ease of use - Interface - Flow of questions from one to another

Cons
- Reporting and analysis of responses - Different options for questions like radio button etc - To have better video tutorials

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Bimbisara P.

Amazing tool for collecting feedback and reviews

Used weekly for less than 6 months
Reviewed 2018-07-23
Review Source: Capterra

I am most impressed by the team behind Feedier. They have been extremely responsive to the feedback and suggestions given and have already implemented most of them, and at lightning speed too.

Pros
Simplicity and ease of use Loads of features Great support Excellent value

Cons
Being new software there are a few issues here and there but the support team has been very quick to get them resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Fast, feature-rich and with a bright future ahead

Used monthly for 6-12 months
Reviewed 2019-03-19
Review Source: Capterra

Overall the platform was a pleasure to use, and is very affordable when compared to its peers. We were incredibly happy.

Pros
The platform is feature packed, easy to use, and just works. The product has obviously been very well thought out, and the Feedier team are incredibly responsive when contacted with questions and feedback.

Cons
When they first launched there were a few key features missing that meant we had to give it a pass. Thankfully most of those have now been integrated, and seem to be working. Would love to see this continue, and the 3rd party integrations functions grow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Marco M.

What a great way to get instant feedback from my clients. Ideal for improving my service!

Used weekly for less than 6 months
Reviewed 2018-07-13
Review Source: Capterra

Valuable feedback from my clients and a way of adding extra value to them.

Pros
I like that I can reach my audiences through email, sms and other ways. I like that I can create different feedback forms for each of the programs that I run. I like that I can reward my clients and get them to take action on different things that I need done in return for a reward. I also love that there's so much more to Feedier and that the possibilities are many and varied. I'm looking forward to learning how to use the program effectively. Customer support is also very efficient.

Cons
It was difficult to use in the beginning. There are some really confusing pieces to putting a carrier together. I went onto YouTube to find tutorial videos and eventually found my way around certain problems...but there were one or two things that I tried to do that didn't work and I didn't know where to turn when I faced the problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great solution for my surveys and customer researches

Used weekly for less than 6 months
Reviewed 2018-07-21
Review Source: Capterra

I use to have a low rate of responses that were solved after I start using Feedier. In my honest opinion, the interface + gamification helps to get the job done. I'm confident that my surveys will be much more accepted and filled now!

Pros
I really like the user interface! It's easy to create a survey and check the reports. Also, the user interface for the survey itself is very intuitive and makes the super enjoyable to be filled by the survey page visitor.

Cons
Had some troubles with the Zapier API integration to automate the responses straight t a Google Sheets, but I got a great support to look for it for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nefer L.

A solid contender in the customer feedback space!

Used weekly for less than 6 months
Reviewed 2018-07-17
Review Source: Capterra

I love the survey presentation is professional, mobile-friendly, and customized to use with my clients.

Pros
I love that you can connect a sub-domain to your survey (aka carrier) so you're left with a professional looking domain like survey.acme.com. You have the option of white-labeling the survey to make it look like a custom solution (great for agencies). Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data. It's incredibly easy to ask happy customers to post a review on a review site like TripAdvisor, Amazon, Google, Facebook, and the list goes on. This one is the best...Feedier gives you the ability to reward your customer AFTER they submit their feedback (so you're not bribing your customers to leave a review) in the form of a voucher, downloadable asset, a coupon, etc.

Cons
There are some parts of the survey I would like to customize but currently don't have the option of altering. The language to describe what certain features do is sometimes hard to understand because they are not written clearly, therefore, it makes it hard to see the value of a feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gavin H.

Slick, fast, beautiful and intuitive

Used monthly for 6-12 months
Reviewed 2019-08-26
Review Source: Capterra

Improve response rate for feedback.

Pros
Creates slick and beautiful surveys/feedback.

Cons
A bit expensive and has some new concepts like carriers. Wasn't sure what that was, but built in help and onboarding is great. A personal touch from the team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

A great software for review system

Used weekly for 1-2 years
Reviewed 2020-03-05
Review Source: Capterra

We used to use Google My Business as main source of feedback which was causing issues for customers. Such as, we would send them a link to GMB then they had to log on and write a review which made feedback response to almost none. With Feedier we can just send an email and they don't have to log into their gmail accounts to write a review.

Pros
Feedier is a great little software to setup a feedback system for any business. The form creation is very easy and support is alright as well. The greatest option is white labeling which makes a business look very professional without those major logo of the software

Cons
There are some limitations on forms which require you to upgrade to a higher plan which can become very expensive for a small business like ours. Again, the current plan works out great for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Veronika W.

Unrealiable and Really Buggy Feedback Tool

Used weekly for 6-12 months
Reviewed 2019-08-20
Review Source: Capterra

Even after months of using it, we're still running into new bugs and problems there. Our team spent literally endless hours trying to making it work - and we never succeeded fully, because of the tool's bugginess! If you're looking for a tool to gather your feedback with, keep looking. I wouldn't recommend Feedier.

Pros
The idea behind this tool is great - asking for reviews in an interactive, gamified way, and also offering a reward for submitting a survey. We loved that idea and that's why we decided to use Feedier. I also liked the design and many possibilities of sharing the survey.

Cons
We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work. Overall problem is mainly that there were problems with the settings - some of them were missing, in a plenty of cases there was a problem with settings loss, we were also experiencing problems regarding the integration to our WordPress website. At the end, there was a continuos problem with data extraction and that's when we decided to stop using it for good. Also, the support didn't help us much, then they stopped responding at all. What is it good for when you can't access the gathered data???

Response from Alkaweb


Hi Veronika,

Thanks for the feedback and for your review. As much as I appreciate, I'd like to inform you that we reply to every ticket with care. I don't understand how you could not have received any information.

Regarding the bug, I understand you are frustrated, and we take your feedback seriously. We are working hard on improving the product and removing any bug.

If you ever want to get back to this, just let us know.

Thanks, Baptiste.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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