Fons Reviews

The overall look is simple, clean, and is very user-friendly. Probably 95% of the clients I work with LOVE it, and found it very easy to change over to for payments and scheduling. The other 5% are the ones who generally dislike technology as a whole, and/or find it difficult. I've especially noted the praise I've received from employing Fons in my business (thanks for making me look good!) from those clients I know work in the tech industry themselves. They have seemed impressed.

I work with a large variety of clients in a number of ways, and ultimately would love to be able to do just a couple more specific things with different sets of client lists, etc. However, I know Fons is a young company; I've been assured that some of those things are coming down the pike.

Hey Allison, Thanks for the great review and glad we made you look so good, so awesome to hear:) We are loving all of your feedback and great ideas for new feature enhancements and are working on them as quickly as possible, so keep them coming! Mica ~ Customer Success Team

Getting off the hamster wheel of creating invoices and chasing payments will increase your revenue, decrease your admin time, and increase your client satisfaction. Clients will know you are professional and will appreciate that you use professional tools.

My only suggestion for improvement would be more options or easier ways to track clients payments.

Thank you so much Melissa! We are so thrilled you are part of the Fons family and value your feedback and support. We are happy your Fons experience has been "phenomenal" - we truly could not ask for anything more. Thank you for making the Fons community great!

I like nothing about this product the only thing that is professional is their website but the software is a disaster!

The software is hard for customers to use that is why I stopped using it, on my end I own a business I too having problems. I decided to stop using it because it is causing more problems for my business. This company is still charging my account even though I told them i am no longer interested in their software they are even charging my customers without my consent so they are very dishonest with their business practices, so I urge businesses to stay away from them.

This is a major bummer, and Ronald.. you are totally in the right here. You uncovered two bugs in our system that caused problems with your account. We are so sorry you had a bad experience, and we truly did everything we could to fix your issues as quickly and professionally as possible. As a startup, bugs will happen, and you(and we) had the misfortune of uncovering them. We apologize, you had every right to be upset, and we have fixed the issues that affected your account. We are committed to making Fons the finest solution for appointment-based business owners, and appreciate your feedback.

The simplistic and streamlined nature of this software makes it very simple to use, especially for those of us who didn't grow up in the computer age!

The scheduling features are quite adequate, but it would be nice to see a more robust approach to different kinds of customization. ALSO, the web browser experience could be improved in terms of how everything appears on the page; there are parts where certain icons (like your messaging center, in the lower right-hand corner) cover up the text and changing the size of the font does not correct this.

Thank you Richard! We are thrilled to have you as part of the Fons Family!

I LOVE that because everything is automated, i never have to worry about chasing down payments or losing track or trying to trust venmo. The administrative time has cut down by HOURS a month and i feel like i have way more time to focus on being a good teacher and less time scheduling or billing.

There are some features that I think could be added to the software, but i've already sent my ideas to [SENSITIVE CONTENT HIDDEN] and he has been so helpful!

Thank you so much Allie, We are so happy Fons is helping you minimize your admin time and focus on doing what you love! You rock!

This is the third on-line scheduler that I've used, the only one with built-in payment and it is the most affordable, most responsive and easiest to manage. I particularly like the recent Zoom integration, and workshop options. The fact that I can easily access my account from my computer or phone.

Having more than one marketplace that is outward facing that separates individual lessons from workshops and consultations is a wish.

We appreciate you Steve! Thanks for taking the time to review Fons!

Fons is an amazing tool for scheduling & keeping my business organized. I love how easy it is to collect payments and give refunds.

Some of the features are not very advanced, such as the emailing. But they are constantly making improvements!

We are so happy Fons is helping you run your business and keeping it easy for you! We are so glad you are part of the Fons family and love collaborating with you and learning from you. Cheers!

Fons has been a game changer for my educational consulting tutoring service.

There was a period when I ran into a couple problems. It was user error but their customer support was excellent. Then they added a new feature to prevent this error from happening in the future. Amazing!

Amazing! We so appreciate you taking the time to review Fons and are so glad you are here!

I love that my scheduling and billing is all in one place. Students know what the schedule is, when their lessons are, the reminders, and the auto billing.

This product was challenging to learn at first. I wish the online widget integration was easier.

Thank you so much for your feedback, Melissa! This is really helpful and we aspire to continue making Fons easy to use and helpful for business owners. We are so glad you are here.

It's always refreshing to see a scheduling service that acknowledges coaches. The client and program management features are particularly helpful. It's great to be able to invoice clients up front for services, and streamline and automate things such as cancellation policies and billing. Very intuitive and easy.

Doesn't offer the level of customization available from some similarly priced services. Fees are somewhat higher than other services. However, the biggest issue is 2-way sync with google calendar.

Thanks so much for the review and the feedback. It sounds like the big feature you are wanting is integrations with other services. We'll be offering a robust suite of integrations very soon! We opted to hold off on integrations until we pinpointed exactly how our platform would best serve our customers, and could identify which integrations would be most beneficial. We'll hope to chat with you again in the near future!

Easy to use when scheduling my students for appointments! It’s great for parents because they have the convenience of setting up their credit card information when I send out an Invite for their child’s scheduled lessons the first time! I can also reschedule and cancel appointments with ease.

When using the calendar to find a students future scheduled lesson, it takes me back to the current date every time before I’m finished! It’s annoying!

Thank you so much for being part of the Fons family, Anita! We are so glad you are here and you are Fons is helping you run your business with ease.

Gives my business a more professional feel, streamlined admin work, and the best of all is streamlined payments!

I wish there was a way to set up a default description of each appointment (when scheduling new/returning students who don’t necessarily have recurring regular appointments). So I don’t have to copy/paste the info each time.

Wow, thank you so much for your review! We're so happy to hear Fons has been helpful to you, and we look forward to continuing to support your great work!

Excellent customer support team who is there to help with any of our needs as our company is growing. They have helped us use the software better to be more efficient with our own time and resources. Thanks [SENSITIVE CONTENT HIDDEN] !

Needs to be updated a lot.

Yay! Awesome Anthony! We are so glad to be with you as you grow! You rock!

FONS is gave me my life back! Billing was so stressful and time consuming. Now I spend more time teaching students instead of chasing them down for payments. Scheduling and billing is so easy with FONS!

There is a slight learning curve, once I understood the software it was simple to use.

What an amazing review! We are so glad you are here, Charles! Thank you for taking the time to share your feedback.

We use Fons software for scheduling our son's music lessons. It has really streamlined both scheduling and payment for us. Before, we'd have to remember to bring a check in to each lesson, and any time we'd want to adjust or cancel lesson times, we'd have to try to get in touch with his teacher with a phone call/email, etc. and there was back and forth about what other times could work.Now payment is automatically taken care of, and scheduling changes happen directly through the app. I can see the calendar of possible lesson times, and his teacher can approve of them directly.

Credit card transaction fees seem a little high

Thanks Shannon, for the awesome review! Unfortunately, the credit card fees are from our processor, but as the client you shouldn't have any fees, if you see something different please let us know. We are busy improving the client-side for an even better experience! If you have any ideas we would love the feedback:)

I love that once I have a client set up, we never have to talk about money again. Instead we get to talk about (in my case) how they're progressing in their studies, or how their child is doing, or dozens of other topics that have anything beyond a bookkeeping relationship to our work together. Nobody has to remember cash, or a check, or any of that nonsense. It's great!

Some of the functions are still a little odd, in that sometimes you have to order different types of charges (tuition vs. one-time) to keep things straight with payments, at least at first.

Thank you so much for this review! So glad to hear that Fons is helping your business, and we look forward to making it better and better! To your note about keeping the different billing methods to keep straight.. totally agree. We chose to support those 3 billing methods since they each have upsides, and all of the allow a provider to eliminate invoicing and automate payments... which is awesome. We've added notes to our design queue to take this feedback to make the billing options clearer to new users! Thank you so much for the feedback. As always, thanks for being part of the fons family, and keep us posted if you need anything else.!

This platform is easy to use and so professional looking. Our clients never miss an appointment and the program just keeps getting better.

Integrated payment system is so good. Plus the visual layout makes managing your schedule so easy.

Hey Jerry, Thank you so much for taking the time to review Fons! We look forward to growing with you! :)

Before my instructor started using Fons I paid by check every week. I often forget to bring it or would lose track of previous weeks payments. When my instructor switched to using Fons for lesson payments the whole process became a million times easier and there was never any confusion or lost checks! Additionally, being able to schedule and cancel through the app has made things so much easier for both me and my teacher.

To be honest I haven't encountered any problems with the app yet. I'm sure I haven't explored all the features it has to offer yet but so far so good!

Thank you so much for your feedback, Jack! We are so happy Fons has simplified payments and scheduling for your lessons! We love to hear this and are so thankful you are using Fons! :)

i really love how seamless this is to use. the interface is simple, the navigation is intuitive, and it doesn't have anything extraneous that i don't need. I like that i can make my own hours and that everything has to be approved.

i think i would like a way to mass schedule or cancel my appointments. i see why it's handy to have it one at a time, but i also know that blocking out availability for weeks or months is something i would definitely use. I also want to have the option to make sure my appointments get scheduled back to back, instead of whenever they want.

Carol, wow we just talked about having a way to have appointment availability to recalculate back to back, stay tuned that may get released sooner rather than later. I added you to the other feature request card.

We love how easy it was to set up, the interface is easy to use, there are several possibilities of automating and integrating the key functionalities, and the pricing is reasonable.

I don't think there is anything specific we disliked about Fons, it's a great service overall and happy to keep using this in our business!

Thank you so much for your review., and we're so glad that you're enjoying Fons. Feel free to keep us posted if & when you come across something that could use improvement, or if you think of a feature you could use! So much of our design is coming straight from our users. We appreciate you big time.!

I am still getting a few referrals per year through the site.

I am a legacy user from LearningMusician.com. I only need this software to serve as an advertising website. When Fons took over, they added a bunch of features that I don't and never will use. In fact to use the payment processing that is offered would cost me more money use. To top it all off, after promising that legacy users wouldn't have a rate increase, they tripled the cost after a year. I am still getting a few referrals through the site, so for now, I will keep using it.

Justin, we are so happy you continue to receive referrals through our site. That is wonderful news!

Fons is gracefully simple to use for my clients and myself.

So far, I haven't found anything I don't like!

Laurie, Thank you so much for your review and for being an important part of the Fons family. We really appreciate you and are so glad you are with us! :)

I highly recommend this app. I downloaded the app and was set up in 5 minutes. It was simple to add clients and appointments- I waited a couple months before writing a review to make sure everything went smoothly and I've not had a single issue. Great experience.

FREE only allows up to 100 appointments, but the monthly is worth it as far as I'm concerned and I got plenty of time to try it out.

Thank you for trusting Fons for your scheduling and billing needs!

That I can accept credit cards like the big companies do for a fraction of the traditional cost. Plus all kind of bonus features as well.

The software is great but does take just a little time to learn how to best use it. It's worth it though.

Thank you so much Matthew! We are really happy to have you using the platform, and hope that you continue to love it. We're working to make the learning curve you mentioned easier and quicker! Thanks again!

Scheduling lessons is quick and intuitive. Payment system works well and transparently. The client experience is exactly what one would expect. Appointments are easy to schedule and payment is automatic

Not enough teachers use it. It needs to be able to display different venues for separate appointments. The calendar selection does not show day of week.

Thank you so much Stuart! We are glad you are enjoying Fons and thank you for being with us along this journey!