Guest Suite - 2026 Pricing, Features, Reviews & Alternatives

Guest Suite is a local marketing management software designed to enhance business visibility and drive in-store traffic through reputation management. The platform serves as an all-encompassing solution for businesses seeking to optimize their local online presence, manage customer reviews, and measure customer satisfaction. With over ten thousand client locations utilizing the system, Guest Suite caters to various industries including mobility, tourism, real estate, retail, banking, insurance, and personal services sectors. The software is particularly valuable for independent business owners, marketing teams, customer experience departments, and quality assurance professionals who need to centralize their local marketing efforts.

Guest Suite offers three primary functional modules that work in concert to maximize local visibility. The Review Management module enables businesses to centralize, collect, distribute, analyze, and respond to customer reviews across multiple platforms, with particular emphasis on Google reviews. The system incorporates AI-powered response capabilities, including manual responses, pre-loaded response libraries, AI-suggested responses, and auto-posted AI responses to achieve complete response rates. The Presence Management module allows businesses to create, modify, and optimize Google business listings and distribute accurate information across twenty-seven different platforms, implementing local SEO optimizations with a single click. The Feedback Management module provides customizable quality surveys to measure customer satisfaction, with comprehensive dashboards that allow businesses to identify strengths, weaknesses, and compare quality metrics across multiple locations.